Cancel Monzo: Simple Process

What is Monzo

Overview

Monzo is a digital bank originally founded in the UK that offers current accounts, debit cards, payments, and in-app financial tools.

It operates primarily as an app-based bank and provides support and account management through the Monzo app and online help pages.

Services

Core services include personal and business accounts, savings features, budgeting tools, and paid “Plus” and “Premium” tiers in some markets.

Availability and local support for Nigeria customers may vary because Monzo’s primary regulatory base and pricing are in the UK.

How to cancel Monzo

In-app cancellation (recommended)

• Open the Monzo app and go to the Help or Account section.
• Search for “close account” or “close my account” and follow the guided steps.
• Confirm identity if prompted and complete any required actions shown in the app.

Written or postal cancellation

• Write a clear request including your full name, date of birth, Monzo account email/phone, and reason for closing.
• Send by email to Monzo support if available via the app, or post to the Complaints Team address (UK) if you prefer a physical letter.
• Keep a copy of the sent message or a proof of postage receipt for your records.

What happens when you cancel

Access and account closure

When you close your Monzo account you will generally lose access to the account and any in-app features linked to it.

Any scheduled payments or direct debits should be cancelled or transferred before closure to avoid failed payments.

Data and record retention

Monzo will retain certain account records for regulatory and security reasons as described in its privacy policy.

If you need specific data removed or exported, request this before or during the closure process and follow privacy instructions in the app or help pages.

Will I get a refund?

General policy

Refunds depend on what you are asking to be refunded: account fees, unused subscription charges, or disputed transactions.

Paid plan fees are typically handled according to Monzo’s terms; in many cases partial refunds may be considered for unused portions.

Exceptions and timing

• Disputed transactions: may require investigation and can take days or weeks to resolve.
• Subscription fees: refunds for paid plans depend on the billing terms and whether the cancellation occurs mid-period.
• Cross-border issues: refunds to customers in Nigeria may be affected by exchange rates, transfer fees, or regulatory constraints.

Monzo plans and pricing

Summary

Monzo publishes official pricing in GBP for UK accounts. No Nigeria-specific EUR or NGN prices were found in the verified data.

Below is a simple pricing table. Where precise local pricing is not available, the entry shows 'Varies'.

Notes

The verified data indicates Monzo’s published pricing for 2024/2025 is in GBP and applies to UK accounts.

No EUR- or NGN-denominated prices for Nigeria were located; expect differences if you use Monzo from Nigeria or with cross-border services.

Your consumer rights in Nigeria

Key protections

Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) and the National Information Technology Development Agency (NITDA) offer consumer protections that may apply to services used in Nigeria.

Data protection concerns are covered by the Nigeria Data Protection Regulation (NDPR), enforced by NITDA; you can request data access or deletion under that framework.

Where to complain

• Start with Monzo’s internal complaints process (in-app or written contact).
• If unresolved, you can contact FCCPC for consumer-rights issues and NITDA for data-protection matters.
• Because Monzo is UK-based, enforcement across borders can be more complex; note this when escalating complaints.

Customer experiences

Typical positives

Many users praise Monzo for an intuitive app, fast in-app support, and clear transaction records that make account closure straightforward when handled in-app.

Customers also report good communication for straightforward queries and helpful step-by-step guidance in the help centre.

Typical issues

Some users experience delays resolving disputes or refunds, particularly for cross-border transactions or when Monozo’s UK-based support must handle overseas cases.

Postal or written closures sent from Nigeria may take longer to be processed than in-app requests, and proof of identity or additional documents may be requested.

Documentation checklist

ID and account details

• Full name as registered with Monzo.
• Email address and phone number linked to the Monzo account.
• Account number or unique identifier shown in the app (if available).

Supporting evidence

• Copy of government ID or passport (if requested by Monzo).
• Screenshots of account settings or scheduled payments you want to cancel.
• Proof of postage or sent emails if you use postal or written cancellation methods.

Common mistakes

Before you cancel

Failing to move or cancel recurring payments is a common mistake and can lead to failed payments or overdrafts after the account is closed.

Example: leaving a subscription tied to the Monzo card without updating the payment method before closure.

During cancellation

Not saving confirmation of closure or not checking for final charges can cause confusion later when trying to confirm the account is closed.

Example: assuming the account closed immediately without waiting for an in-app confirmation or email from Monzo.

Comparative recap

Channel comparison table

How to choose

Use the in-app route whenever possible for speed and an immediate record of the request.

Use written or postal methods if you need a formal paper trail or if the in-app route cannot resolve a dispute.

After cancelling

What to check

• Look for final confirmation in the Monzo app or by email and save screenshots.
• Confirm all direct debits and subscriptions were moved or stopped.
• Monitor linked payment methods and statements for any unexpected charges.

Useful links

Monzo help: https://monzo.com/help/

Monzo contact / complaints: https://monzo.com/help/getting-in-touch

FCCPC (Nigeria): https://fccpc.gov.ng/

NITDA (NDPR): https://nitda.gov.ng/

Central Bank of Nigeria (consumer guidance): https://www.cbn.gov.ng/

Address

Postal address for written complaints/cancellations

Complaints Team Monzo, Broadwalk House, 5 Appold Street, London EC2A 2AG

How to use the address from Nigeria

If sending a cancellation by post, include all account identifiers and a clear statement that you request account closure.

Keep proof of postage and a copy of the letter; consider sending by tracked service to confirm delivery.