Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nexo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nexo: Easy Method
What is Nexo
Overview
Nexo is a financial services platform that offers crypto-backed lending, a crypto exchange, a payment card (Nexo Card), and Nexo-branded merchandise.
It combines interest-earning accounts, borrowing against crypto collateral, and payment products; specific features and policies can vary by region and product type.
Products referenced in this guide
This guide focuses on cancelling or obtaining refunds for Nexo-branded products and transactions made with the Nexo Card.
Where regional details are missing, the guide notes verified information and practical steps you can take from Nigeria.
How to cancel Nexo
Cancel a product order (merchandise)
- Contact Nexo customer support or use the order/returns option on the Nexo online store within the 30-day satisfaction guarantee period.
- If the item is damaged, defective, or misdescribed, request a replacement or a full refund and follow the store's return instructions.
Cancel or dispute a Nexo Card purchase
- Contact the merchant first to request a refund; Nexo processes the refund once the merchant has issued it.
- If needed, open an in-app support ticket with transaction details and the merchant refund confirmation to help trace the reimbursement.
Close or deactivate your Nexo account
- Use the Nexo app or website support centre to request account closure or deactivation; include identity verification details as required.
- If you cannot find a direct closure option, submit a support ticket explaining you wish to close the account and ask for next steps.
What happens when you cancel
Access and services
Cancelling a product order stops delivery or returns the item under the store policy.
Closing or deactivating an account typically revokes access to the platform and any linked services; confirm with support for specifics.
Recurring payments and subscriptions
If you have recurring top-ups or subscriptions, cancelling the related service should stop future renewals; check in-app settings or app-store subscriptions.
For card-linked recurring charges, cancel at the merchant or remove card details where possible.
Data retention and KYC
Nexo may retain account and KYC records as required by law even after account closure; ask support for the company's data-retention policy.
If you have outstanding loans or obligations, these must be settled before a full account closure is likely to be processed.
Will I get a refund?
Merchandise refunds
Nexo-branded merchandise is covered by a 30-day satisfaction guarantee for damaged, defective, or misdescribed items.
Refunds for returned merchandise are issued to the original payment method within 3 - 7 business days; return shipping is covered for defective items but not for change-of-mind returns.
Nexo shipping & returns policy
Nexo Card purchases and refunds
Refunds for purchases made with the Nexo Card must be requested from the merchant; once the merchant processes the refund it appears in your Nexo account (typically within 1 day) as a Nexo Card Refund transaction.
When a refund is processed, any crypto cashback previously earned is reversed separately as a cashback-reversal transaction; discrepancies have been reported, so check refund details carefully.
Exceptions and common delays
- Some refunds (bank transfers, ACH, third-party processors) can be delayed and may require documentation; timelines can stretch to weeks.
- If a refund involves cashback reversal, verify amounts and contact support if reversal seems incorrect.
Nexo plans and pricing
Overview of pricing information
No verified EUR-denominated subscription plans for Nexo in Nigeria were found.
Available public pricing info relates mainly to token market value or occasional platform fees.
Summary table
| Plan / Fee | Details |
|---|---|
| Subscription plans | Varies |
| Platform fees | Varies |
| Example SEPA top-up fee | €25 fee for SEPA top-ups under €100 (example regional fee) |
| NEXO token market value | Approximately €0.783 (market price; variable) |
Your consumer rights in Nigeria
Verified summary
No verified information was found indicating a statutory 14-day cooling-off right for Nexo purchases in Nigeria.
Refund rights appear to depend on the purchase type (merchandise vs. Nexo Card purchases) and the merchant's policy.
Practical implications for Nigerian consumers
- Merchandise: rely on the 30-day satisfaction guarantee for defective or misdescribed items as stated by Nexo.
- Card purchases: request refunds from the merchant; monitor for cashback reversals once Nexo posts the refund.
When to involve local consumer protection
If a merchant refuses a legitimate refund or if you suspect unfair treatment, consider contacting Nigerian consumer protection authorities or seeking legal advice.
Keep records of all communications, receipts, and transaction IDs to support any complaint.
Customer experiences
Positive reports
- Users report fast money transfers, low interest rates, transparent fees, and responsive support in many cases.
- The virtual card is praised for global usability, cashback benefits, and good support for ATM issues.
Negative reports
- Complaints include cashback reversals being handled incorrectly during refunds; some users reported net losses until support corrected the issue.
- Delays in bank-related refunds (ACH, Wise) and long support resolution times have been reported.
What to learn from reviews
Document every transaction and merchant communication to speed dispute resolution.
If you experience problems, escalate with clear evidence and follow up persistently with support.
Documentation checklist
Essential documents
- Order number and receipt for merchandise purchases.
- Transaction ID, date, merchant name, and amount for card purchases.
- Screenshot or confirmation of merchant-issued refund (if available).
Supporting evidence for damaged or defective items
- Photos or video showing the damage or defect.
- Packaging photos and any tracking numbers for returns.
Identity and account proof
- Valid ID used for KYC, email associated with the account, and last four digits of linked card (if applicable).
- Any in-app support tickets or prior correspondence with Nexo support.
Common mistakes
Assuming a cooling-off right that doesn't exist
Many users assume a 14-day statutory right of withdrawal; for Nexo purchases in Nigeria there is no verified evidence this applies.
Check product-specific guarantees (e.g., 30-day satisfaction for merchandise) instead of relying on a general cooling-off period.
Not contacting the merchant first for card refunds
Refunds for Nexo Card purchases must originate with the merchant; bypassing the merchant can delay resolution.
Always request the merchant refund, then notify Nexo and provide proof if the refund is not reflected.
Poor documentation
Failing to save receipts, transaction IDs, or photos of defects makes disputes harder to resolve and slows down support responses.
Keep copies of all communications and confirmation numbers until the case is closed.
Comparative recap
Key comparison points
The table below compares merchandise purchases, Nexo Card purchases, and account closure for typical cancellation and refund outcomes.
Comparison table
| Aspect | Merchandise (Nexo store) | Nexo Card purchases | Account closure |
|---|---|---|---|
| Who handles refund | Nexo store | Merchant → Nexo processes when merchant issues refund | Nexo support / account team |
| Typical timeline | Refund 3 - 7 business days after return processed | Appears in Nexo account typically within 1 day after merchant processes; bank delays possible | Varies; depends on outstanding obligations and verification |
| Cashback reversal | Not applicable unless paid with card cashback | Cashback reversal occurs separately and may produce discrepancies | Not applicable |
| Return shipping | Covered for defective items; not covered for change of mind | Not applicable | Not applicable |
After cancelling
Immediate steps
- Save confirmation emails, refund transaction IDs, and merchant communications in a secure folder.
- Monitor your Nexo account for the refund and any separate cashback-reversal transactions.
Escalation and next actions
- If a refund or reversal looks incorrect, reopen a support ticket with evidence and ask for an itemised explanation.
- If unresolved, consider filing a complaint with local consumer protection authorities and keep all documentation.
Helpful links
Address
Known company address (outside Nigeria)
Unit G07 InoSpace Malibongwe Exchange, 123 Malibongwe Drive (Entrance 18 Tungsten Road North Cul de Sac), Strydompark, Johannesburg, Gauteng, South Africa, 2195.
No specific postal or physical address for Nexo in Nigeria was found in verified sources; use in-app support or the online Help Center for Nigerian inquiries.
Similar cancellation services
FAQ
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