Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Runescape service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel RuneScape: Easy Method
What is RuneScape
Overview
RuneScape is an online MMORPG developed and operated by Jagex, offering membership subscriptions for expanded content, features, and rewards.
Members receive access to additional skills, quests, areas, and quality‑of‑life benefits compared to free accounts.
Versions and platforms
RuneScape is available on PC and mobile, with separate presence on distribution platforms such as the Apple App Store, Google Play, and Steam.
Subscription handling and purchases can differ by platform, so cancellation steps depend on where you subscribed.
How to cancel RuneScape
If you subscribed directly via Jagex
- Log in to your Jagex Account at the official site.
- Open the "Subscriptions" tab in your account settings and follow the on‑screen cancel option.
- Cancel at least 4 days before renewal to reduce risk of being rebilled; benefits continue until the current term ends.
If you subscribed via a third party (App Store, Google Play, Steam)
- Apple App Store: Cancel through your Apple subscription management in iOS or the App Store account settings.
- Google Play: Cancel through Google Play > Subscriptions in the Google Play app or web interface.
- Steam: Cancel via your Steam account subscriptions or follow Steam’s purchase/subscription support.
- For details see Jagex guidance: Jagex Terms and Conditions.
What happens when you cancel
Access and renewal
After cancelling, membership benefits remain active until the end of the paid term; you will not be billed for subsequent terms if cancellation is successful.
Jagex recommends cancelling at least 4 days before renewal to avoid unintended rebilling.
Account data and in‑game items
Cancelling a subscription does not automatically delete your account or in‑game items; virtual currency or purchased items remain subject to Jagex’s terms.
Permanent bans or account actions are handled separately by Jagex and are not reversed by cancelling a subscription.
Will I get a refund?
Jagex refund policy (general)
Jagex’s general terms state they do not refund subscriptions, virtual currency, or items once purchased unless required by law or at their discretion.
Refunds are considered case‑by‑case and are not guaranteed by default; check the full policy: Jagex Cancellation Policy.
Exceptions and special cases
- Right of withdrawal: You may request a refund within 14 days of purchase only if you have not logged in or used the subscription since purchase.
- Free trial: Cancelling during a free trial prevents charges for the subscription term that follows the trial.
- Steam purchases: Refunds for Steam purchases must be handled through Steam’s refund policy (e.g. within 14 days and less than 2 hours of play for Steam titles) - see Dragonwilds / Steam refunds guide.
RuneScape plans and pricing
Official EUR membership prices
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| 1‑Month Membership | €12.49 | Monthly | Standard monthly subscription |
| 6‑Month Membership | €10.49 (monthly equivalent) | Charged €62.94 every 6 months | Bi‑annual subscription |
| Premier 12‑Month Membership | €7.49 (monthly equivalent) | Charged €89.88 annually | Annual Premier package with maximum value |
Pricing notes for Nigeria
These EUR prices are official rates effective from 27 September 2024 and apply globally where EUR pricing is used.
App Store and in‑app prices billed in NGN may differ; check your platform’s local price display before purchase.
Your consumer rights in Nigeria
Applicability of Jagex policies vs local law
Nigerian consumers do not benefit from EU‑specific directives like the EC Consumer Rights Directive unless local law or Jagex expressly provides similar rights.
Jagex offers a 14‑day withdrawal right in its policy, but this may not be guaranteed outside jurisdictions where local law mandates it.
Practical steps under Nigerian law
- Gather purchase evidence and contractual terms when seeking remedies for unfair practices.
- If Jagex refuses a refund you believe is due, escalate to your payment provider (bank, Apple, Google, Steam) or a Nigerian consumer protection agency.
- Local consumer rights cover remedies for false advertising and unfair practices; outcomes depend on Nigerian consumer protection enforcement.
Customer experiences
Positive feedback highlights
Some users praise RuneScape for nostalgia, depth, and community‑driven development; Metacritic shows a portion of positive PC user reviews emphasizing content and legacy appeal.
Occasional Trustpilot reviews highlight positive community engagement and specific features.
Negative feedback highlights
Common negative themes include complaints about customer support, account bans, perceived high costs, and monetization practices.
Aggregated review sites (Trustpilot, Metacritic, Sitejabber) show many critical reviews describing buggy updates, account issues, and dissatisfaction with refunds or bans.
Documentation checklist
Essential items to collect
- Purchase receipt or payment confirmation showing date, amount, and platform.
- Jagex account username or email linked to the subscription.
- Proof of non‑use if claiming a 14‑day unused refund (login timestamps, absence of activity).
Helpful supporting evidence
- Screenshots of subscription settings, billing history, or error messages.
- Copies of correspondence with Jagex support or third‑party store support.
- Bank or card statements showing the charge if escalating to your payment provider.
Common mistakes
Assuming automatic refunds after cancellation
Many players cancel and expect an immediate refund; Jagex’s default position is that cancelling stops future billing but does not automatically refund past payments.
Always check the specific refund policy for your purchase channel before assuming a refund will be issued.
Using the wrong platform to cancel
Canceling on the Jagex website when you subscribed via Apple, Google, or Steam will not stop charges from that platform.
Always cancel through the same store or payment channel used to purchase the subscription.
Comparative recap
Quick comparison of cancellation channels
| Method | How to cancel | Refund likelihood | Recommended action |
|---|---|---|---|
| Jagex website | Account > Subscriptions tab on Jagex Account | Low by default; possible in 14‑day unused cases or at Jagex discretion | Cancel 4+ days before renewal; contact support with receipts |
| Apple App Store | Manage subscriptions in your Apple ID settings | Subject to Apple refund policies; Jagex cannot directly refund App Store purchases | Request refund via Apple if eligible; cancel subscription in iOS |
| Google Play | Google Play > Subscriptions in app or web | Subject to Google Play refund rules | Cancel in Google Play; contact Google for refunds or charge disputes |
| Steam | Steam account subscription management | Handle refunds via Steam’s policy (e.g. 14 days / 2 hours play for games) | Request refund through Steam; cancel subscription on Steam |
After cancelling
Check and confirm cancellation
Verify the subscription status in the same platform where you cancelled and keep confirmation emails or screenshots.
If you are billed again, contact the platform’s billing support immediately and prepare your documentation checklist.
Useful links and next steps
- Jagex Terms and subscription terms: Jagex Terms and Conditions
- Jagex Cancellation Policy: Cancellation Policy
- Cancellation guidance: Runescape Support - Cancellations
- Steam refunds info (example): Dragonwilds / Steam refunds
Address
Written notices
For written notice of cancellation or formal correspondence, use the company address below as referenced in Jagex’s policies.
Jagex Limited
Jagex Limited, 220 Cambridge Science Park, Milton Road, Cambridge, CB4 0WA
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.