Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Truebill service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Truebill: Easy Method
What is Truebill
Overview
Truebill is a personal finance app that helps users track subscriptions, manage bills, and negotiate recurring charges. It connects to bank accounts and card providers to identify and organise recurring payments.
How it is provided
Truebill is offered as a web service and mobile apps on iOS and Android. Subscriptions may be purchased via the Truebill website (Stripe), the Apple App Store, or the Google Play Store.
How to cancel Truebill
Cancel via the Truebill website (Stripe)
- Go to truebill.com and sign in to your account.
- Open the Subscriptions tab, select the subscription you want to cancel, and confirm cancellation.
- If you have trouble, contact Truebill support through the website for assistance.
Cancel on iOS (Apple App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID, choose Subscriptions, select Truebill, then tap Cancel Subscription.
- Refunds for App Store purchases must be requested from Apple (see Apple refund process).
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions → Truebill → Cancel Subscription.
- Refunds for Play Store purchases must be requested from Google via the Play Store refund process.
What happens when you cancel
Access and features
After cancellation you typically retain access to paid features until the end of your paid billing period. Access termination timing depends on the purchase method and your remaining paid period.
Renewals and billing
Cancellation prevents future renewals but does not automatically reverse charges already billed. If you cancel during a free trial, charges may still apply if the platform processed billing.
Will I get a refund?
General refund policy for website (Stripe) payments
Truebill does not publish a fixed automatic refund policy; refunds are handled case-by-case. Users who paid via the website (Stripe) should request refunds from Truebill and provide supporting details.
App Store and Play Store purchases
Truebill cannot process refunds for subscriptions purchased through Apple or Google. Users must request refunds directly from Apple or Google under their respective refund procedures.
Typical refund timing
- Credit/debit card refunds: approximately 3 - 5 business days once approved.
- Bank transfers: around 5 - 7 working days once approved.
- PayPal refunds: about 2 - 4 working days once approved.
Truebill plans and pricing
Pricing summary
Prices shown below are from the Apple App Store Nigeria storefront and are listed in Nigerian Naira (NGN).
Notes on prices
No official Euro equivalents are published; convert using current exchange rates for approximate values. Features for listed in-app items are not detailed publicly.
| Plan | Price (NGN) | Period | Features |
|---|---|---|---|
| Weekly | ₦6,900.00 | Weekly | Unknown (Invoice Maker - TrueBill in‑app purchase) |
| Yearly | ₦49,900.00 | Yearly | Unknown (Invoice Maker - TrueBill in‑app purchase) |
Your consumer rights in Nigeria
Local consumer protection framework
Nigerian consumers are protected by the Federal Competition and Consumer Protection Act (2019), which guarantees fair treatment and accurate information in transactions.
Practical limits for foreign services
Truebill is based outside Nigeria and does not appear to offer Nigeria‑specific refund terms. For app purchases, Nigerian users must follow Apple or Google refund processes.
Customer experiences
Positive feedback
Some users praise Truebill for a clear interface and useful subscription management features that consolidate bills in one place.
Negative feedback and common issues
Complaints include charges after cancelling free trials (often linked to Apple or Google billing), confusing cancellation flows, and concerns about negotiation fees.
Documentation checklist
What to gather before you cancel
- Account email and username used to sign in to Truebill.
- Proof of purchase or receipt (App Store, Play Store, or Truebill website).
- Date of charge, amount billed, and screenshot of the subscription entry.
What to include in a refund request
- Clear statement of the requested action (cancel and/or refund).
- Supporting evidence: receipts, screenshots, and transaction IDs.
- Preferred refund method and contact details for follow-up.
Common mistakes
Assuming cancellation equals refund
Many users cancel and expect an automatic refund. Cancellation stops future billing but does not guarantee a refund of past charges.
Using the wrong platform to request a refund
Users who purchased via the App Store or Play Store often contact Truebill for refunds. Those refunds must be requested from Apple or Google instead.
Comparative recap
Quick comparison
How methods differ
| Method | Where to cancel | Who handles refunds | Typical refund timing (if approved) |
|---|---|---|---|
| Website (Stripe) | Cancel at truebill.com | Truebill / Stripe processes refunds | Card: 3 - 5 business days; Bank: 5 - 7 working days; PayPal: 2 - 4 working days |
| Apple App Store (iOS) | Cancel via Apple ID → Subscriptions | Apple handles refunds | Subject to Apple refund policy and processing times |
| Google Play Store (Android) | Cancel via Play Store → Subscriptions | Google handles refunds | Subject to Google refund policy and processing times |
After cancelling
Follow-up actions
- Keep confirmation emails or screenshots of cancellation for your records.
- Monitor your bank or card statements for any disputed or unexpected charges.
Helpful links
- Truebill official website
- Apple - Request a refund
- Google Play - Request a refund
- Federal Competition and Consumer Protection Commission (Nigeria)
Address
Corporate mailing address
Truebill, Inc.
8455 Colesville Road, Suite 1645, Silver Spring, Maryland 20910, United States
Notes on contacting
No Nigeria‑specific postal address was found in public documentation. For account issues, use the in‑app support or Truebill's website contact options.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.