Service de résiliation N°1 en Belgium
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Electronic Arts.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel EA Sports: Easy Method
What is Electronic Arts
Overview
Electronic Arts (EA) is a global publisher of video games and subscription services such as EA Play and EA Play Pro. EA distributes games and downloadable content through its EA app/EA.com and via third-party stores and consoles.
Services relevant to cancellations
Key services covered here include digital purchases from EA app/EA.com and EA Play memberships on PC and consoles.
Purchases made through app stores, consoles, or third parties follow those platforms' cancellation and refund rules.
How to cancel Electronic Arts
Cancelling EA purchases on EA app / EA.com
- Orders: Once an order is submitted on EA.com or the EA app it generally cannot be cancelled.
- Pre-orders: Pre-orders can be cancelled and refunded up until the content's release date. See EA Help for details: EA refunds and cancellations.
Cancelling EA Play memberships (PC and consoles)
- PC (EA app): Sign in to your EA Account, go to Subscriptions & Memberships, and cancel the EA Play subscription. Access continues until the end of the paid period. See: Cancel EA Play on PC.
- PlayStation / Xbox: Turn off auto-renew in the console's subscription settings. Immediate cancellation or refunds may require contacting the console provider or EA support. See: Console cancellation guidance.
What happens when you cancel
Access and expiry
For EA Play subscriptions cancelled via EA Account, service continues until the end of the paid billing period.
For console subscriptions, turning off auto-renew prevents future charges but may not remove access immediately.
Account data and purchases
Owned games and non‑expired entitlements remain in your account after subscription cancellation unless specified otherwise.
Virtual currency, DLC, expansions, and packaged goods generally are not refundable and remain accessible per EA's terms.
Will I get a refund?
EA Great Game Guarantee and standard refunds
EA's Great Game Guarantee covers full game digital purchases made on EA.com or the EA app (PC/Mac) and some third‑party titles under specific conditions.
- Refund within 24 hours of first launch.
- Refund within 14 days from purchase if the game has not been launched.
- Pre‑orders refundable up until release date.
See the full terms: EA Great Game Guarantee.
Exceptions and platform limitations
- Purchases of DLC, virtual currency, expansions, and packaged goods are generally excluded from refunds.
- If a game released within 30 days and is unplayable due to EA issues, refunds may be allowed within 72 hours of first launch.
- Purchases made through the App Store, Google Play, Steam, Epic, or console stores must be refunded through those platforms; EA cannot process those refunds. More info: EA refund policy.
Electronic Arts plans and pricing
Current plans
Below are representative EA Play and EA Play Pro plans with the pricing EA lists in EUR.
Price table
| Plan | Price (EUR) | Billing period | Features |
|---|---|---|---|
| EA Play (1-month) | €5.99 | Monthly | Access to EA Play library, trials, and 10% digital discount |
| EA Play (1-year) | €39.99 | Annual | Same as monthly, billed annually |
| EA Play Pro (1-month) | €16.99 | Monthly | Includes premium editions and early access to new EA games |
| EA Play Pro (1-year) | €119.99 | Annual | Same as monthly Pro, billed annually |
| Ubuy Nigeria - 1-month EA Play (PS4 code) | Approximately €15.00 | Monthly | Digital code imported from US; region unspecified |
Your consumer rights in Nigeria
Statutory rights overview
Nigerian consumers have statutory protections for faulty or misrepresented goods and services under local consumer law.
These rights may include repair, replacement, or refund where the product is defective or not as described.
How this applies to EA purchases
EA's Great Game Guarantee and refund policies operate in addition to any local consumer rights that may apply in Nigeria.
For purchases via third-party stores or app platforms, platform rules and local consumer law both influence refund outcomes.
Customer experiences
Reported negative experiences
Public reviews (e.g., TrustPilot) show many users reporting long wait times, unresolved cases, and poor customer service responses.
Common complaints include account or purchase issues that were not fully resolved and disappearing purchases or content.
Positive and mixed experiences
Some users report straightforward cancellations and timely refunds when transactions meet EA's stated conditions.
Results vary by platform, the nature of the purchase, and whether proof and correct procedures are followed.
Documentation checklist
Essential items to have ready
- EA Account email and username.
- Order number, purchase date, and payment method details.
- Platform used (EA app, PlayStation Store, Xbox, App Store, Google Play, Steam, etc.).
Supporting evidence
- Screenshots of the purchase receipt and transaction from your bank or card statement.
- Error messages, proof of launch times, and any correspondence with EA support or the platform.
- Console order IDs or store order confirmations for platform purchases.
Common mistakes
Wrong platform assumption
A common error is asking EA to refund purchases made through Apple, Google, Steam, Epic, or console stores. Those refunds must go through the platform where the purchase was made.
Missing or late evidence
Failing to save receipts, transaction IDs, or screenshots reduces the chance of a successful refund request.
Also, attempting to claim platform-specific refunds outside permitted time windows (e.g., beyond pre-order or launch windows) often fails.
Comparative recap
At-a-glance comparison
| Plan | Price (EUR) | Billing | Main benefits | Refundability (high level) |
|---|---|---|---|---|
| EA Play (1-month) | €5.99 | Monthly | Library access, trials, 10% discount | Generally non-refundable; cancel to stop renewal (access until period end) |
| EA Play (1-year) | €39.99 | Annual | Same benefits, annual billing | Generally non-refundable; cancel to avoid next charge |
| EA Play Pro (1-month) | €16.99 | Monthly | Premium editions, early access | Generally non-refundable; exceptions possible in upgrade scenarios |
| EA Play Pro (1-year) | €119.99 | Annual | Same Pro benefits, annual billing | Generally non-refundable; cancel to prevent renewal |
| Ubuy Nigeria - 1-month EA Play (PS4 code) | ~€15.00 | Monthly | Imported code; region unspecified | Refunds depend on Ubuy/retailer policy and console platform rules |
After cancelling
Follow-up actions
Save confirmation of cancellation and any case or ticket numbers from EA or the platform provider.
Monitor your payment method for any expected refunds or to ensure no further charges occur.
Useful links and contacts
- EA refunds and cancellations
- EA Great Game Guarantee terms
- How to cancel EA Play
- For App Store or Google Play purchases, use Apple/Google refund pages in your account on those platforms.
Address
Corporate mailing address
Electronic Arts, Inc.
209 Redwood Shores Parkway, Redwood City, CA 94065, USA
Note on local addresses
No official EA postal address specific to Nigeria was located in the referenced sources.
For local assistance consider contacting EA support through the links above or your platform's local support channels.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.