Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gismart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Gismart: Complete Guide
What is Gismart
Overview
Gismart is a developer and publisher of mobile entertainment apps and in‑app subscription services. Its services include apps distributed through the Apple App Store, Google Play, and direct web purchases.
Scope of services
Products may include subscriptions or one‑time purchases that grant immediate access to content or features. Billing is handled either by app stores, payment providers, or directly by Gismart for website purchases.
How to cancel Gismart
Cancel via Apple App Store
- Open Settings on your Apple device or visit Apple Support.
- Go to your Apple ID > Subscriptions and find the Gismart subscription.
- Choose Cancel Subscription and confirm. Cancel at least 24 hours before the trial or current billing term ends.
Cancel via Google Play or Web
- Google Play: Open the Google Play Store > Menu > Subscriptions, select the subscription and tap Cancel. Cancel at least 24 hours before the trial or current term ends.
- Web: Log into your Gismart Web Profile, go to the Subscriptions tab and select “Turn off auto‑renewal”.
- If you cannot cancel via those methods, send a cancellation request to support@gismart.com.
- Note: Uninstalling the app does not stop auto‑renewal; you must cancel through the platform or Gismart web profile.
What happens when you cancel
Access after cancellation
When you cancel, your subscription typically remains active until the end of the current billing period or trial.
Immediate loss of access may occur only if cancellation is handled under special conditions; check your receipt or platform details.
Renewal and data
Cancelling stops future auto‑renewals; it does not automatically delete your account data held by Gismart.
To request deletion of your account or personal data, contact support or follow account settings on the web profile and consult the Terms of Service.
Will I get a refund?
General refund policy
Gismart states that all payments are final, non‑refundable, and non‑transferable except where required by law or the Terms of Service provide otherwise.
Exceptions and platform rules
- Website purchases: Refunds may be considered in exceptional cases, such as statutory cooling‑off rights or confirmed technical bugs, assessed case‑by‑case.
- App Store / Google Play purchases: Refunds and billing disputes are handled by Apple or Google; contact the relevant platform for refund requests.
- EU/UK etc.: A 14‑day right of withdrawal may apply, but it can be waived if you consented to immediate service access - check the Terms.
Gismart plans and pricing
Availability of pricing
No publicly available pricing information for Gismart in Nigeria (EUR) was found for 2024/2025.
Pricing is typically shown on purchase receipts or within the App Store/Google Play subscription interface.
Pricing summary
| Plan | Price (Nigeria / EUR) | Notes |
|---|---|---|
| Subscription plans | Varies | See App Store, Google Play, or your receipt for exact pricing |
| One‑time purchases | Varies | Shown at point of sale or on receipts |
Your consumer rights in Nigeria
Local consumer protection
Nigerian consumer protection laws apply to purchases made in Nigeria, including rights to fair billing and remedies for defective services.
Specific statutory refund or cooling‑off rules vary; consult local consumer protection authorities for precise rights and procedures.
Practical steps for Nigerians
- Check receipts, bank or card statements, and the platform’s subscription settings before contacting support.
- If you suspect unauthorised charges, contact your bank or card issuer immediately to dispute transactions and block further billing.
- Consider contacting the Consumer Protection Council or a local legal advisor for unresolved disputes.
Customer experiences
Summary of reported positives
No significant verified positive reviews specific to Nigeria were identified in the available data.
Summary of reported negatives
- Many users report unexpected or unauthorized subscription charges and difficulty identifying the billed service.
- Complaints indicate subscription cancellations can be hard to find or do not always appear in Apple/Google subscription lists.
- Numerous reports claim customer support is slow, unresponsive, or provides automated replies that do not resolve billing issues.
- Some users describe substantial long‑term charges via PayPal or cards, sometimes totaling large amounts.
Documentation checklist
Essential items to gather
- Purchase receipt or invoice (email or app store receipt).
- Date(s) of charge(s) and billed amount(s).
- Screenshot of subscription entry in Apple/Google account or web profile.
- Bank, card, or PayPal transaction evidence.
Support request materials
- Clear statement of what you want (cancel, refund, data deletion).
- Account identifiers: email used for purchase, username, or subscription ID if available.
- Copies of any prior correspondence with Gismart support.
Common mistakes
Assuming uninstall = cancel
Many users uninstall the app and assume subscriptions stop. Uninstalling does not cancel auto‑renewal.
Always cancel via the App Store, Google Play, or Gismart web profile to stop future charges.
Not checking the billing source
Users sometimes mistake the merchant name shown on the bank statement. Verify whether charges come from Apple, Google, PayPal, or directly from Gismart.
Different billing providers require different refund and cancellation processes - use the correct route for the charge origin.
Comparative recap
Easy comparison of cancellation routes
| Method | Where to cancel | Action required | Refund handling |
|---|---|---|---|
| Apple App Store | Apple ID > Subscriptions | Cancel subscription in account settings; cancel 24+ hours before term ends | Refunds handled by Apple; contact Apple Support |
| Google Play | Google Play Store > Subscriptions | Cancel subscription in Play Store; cancel 24+ hours before term ends | Refunds handled by Google; contact Google Play Support |
| Gismart website | Web Profile > Subscriptions or email support | Turn off auto‑renewal in Subscriptions tab or email support@gismart.com | Website refunds considered case‑by‑case; subject to Terms and applicable law |
After cancelling
Immediate steps
- Save confirmation of cancellation (screenshots or confirmation email).
- Monitor your bank, card, or PayPal statements for any further charges.
Where to get help and next actions
- Contact Gismart support: support@gismart.com.
- Review the Terms of Service: Gismart Terms of Service.
- If billed via Apple or Google, use their support pages: Apple Support or Google Play Help.
Address
Gismart postal address
For withdrawal or cancellation notices where a postal address is required, Gismart lists the following address in their Terms of Use.
Postal details
Gismart Limited, 151 Wardour Street, London, England, W1F 8WE
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.