Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pixelup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pixelup: Easy Method
What is Pixelup
Short description
Pixelup is a mobile and web app that offers photo and video enhancement features, including face animation and image upscaling. It is available through the Apple App Store, Google Play Store, and a web interface.
Where it runs
The app is distributed as an iOS app, an Android app, and a web service using Stripe for payments. Users subscribe through the store or via the web account portal.
How to cancel Pixelup
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Select Pixelup and choose Cancel Subscription.
- App listing: Pixelup on the App Store.
Cancel on Android (Google Play) and Web
- Android: Open Google Play Store → tap your profile icon → Payments & Subscriptions → Subscriptions → select Pixelup → Cancel Subscription. See a cancellation helper: Google Play cancellation guide.
- Web: Log into your Pixelup account, go to Settings or Billing/Subscription, and choose Cancel Subscription (Stripe-managed billing). See web cancellation helper: Manage subscription (web).
- Tip: Cancel at least 24 hours before renewal to avoid unintended charges.
What happens when you cancel
Access after cancellation
When you cancel, your subscription typically remains active until the end of the current billing period. You should retain access to paid features until that expiry date.
Renewal and data
Automatic renewal stops after cancellation; you will not be charged again once the current period ends. Your account data (uploads, settings) may remain on Pixelup servers; check the web account or help pages for data retention rules.
Will I get a refund?
Official statements and general rule
Pixelup’s App Store description says you may cancel at any time but does not guarantee refunds. There is no clear public refund policy in Pixelup’s terms or help pages.
How refunds are typically handled
- In-app subscription refunds are usually managed by Apple or Google, not the app developer.
- To request refunds, use Apple’s or Google’s refund channels; Pixelup does not appear to process refunds directly.
- Reference: App Store listing and general guidance: Pixelup on the App Store, and general in-app subscription guidance: subscription help.
Pixelup plans and pricing
Plan overview
Official plan names and prices are not published in the provided sources for Nigeria. Store listings often show local or USD pricing instead.
Pricing table
| Plan | Price (local) | Notes |
|---|---|---|
| Basic / Monthly | Varies | Price depends on App Store / Play Store or web checkout |
| Annual / Premium | Varies | Promotions and local currency display vary by store |
| Lifetime | Varies | Reports of access issues exist; verify receipt and account |
Your consumer rights in Nigeria
Refund and cancellation rights
Nigerian consumer protection law prohibits unfair contract terms and requires transparency about cancellation and refund rights. Digital services should disclose these clearly.
Where to escalate
- If you cannot resolve a subscription or refund issue, you can request a refund through Apple or Google support channels.
- For unresolved disputes, consumers can contact the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria to lodge a complaint.
- Keep receipts, dates, and screenshots to support any formal complaint.
Customer experiences
Common negative feedback
- Inconsistent or unnatural animation results; artifacts and background blur reported.
- Technical problems such as freezing, slow processing, and crashes.
- Subscription issues - some users report being locked out after device changes despite 'lifetime' purchases.
- Free trial limitations and intrusive ads make testing difficult for some users.
What users praise
Some users find the face enhancement and simple editing tools useful for quick improvements. Results vary by image quality and subject matter.
As with many AI-based photo tools, outcomes depend on input images and expectations.
Documentation checklist
What to collect before contacting support or stores
- Account email used with Pixelup.
- Purchase receipt from Apple or Google Play (or Stripe/web receipt).
- Subscription ID, date and amount charged, and device model.
- Screenshots showing subscription status, error messages, or access problems.
How to organise your evidence
- Keep a short timeline: when you subscribed, when you cancelled, and when problems occurred.
- Save any replies from Pixelup support and create a single document with links and screenshots for complaints.
Common mistakes
Assuming cancellation equals refund
Many users expect an automatic refund when they cancel; cancellation stops future billing but does not guarantee a refund. Refunds must be requested separately via the store in most cases.
Not checking the correct platform
Users sometimes try to cancel on the Pixelup website when the subscription was purchased through the App Store or Google Play. Always cancel through the platform that processed the payment.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund likelihood |
|---|---|---|
| iOS (App Store) | Settings → your name → Subscriptions → Pixelup → Cancel | Handled by Apple; request via Apple support (variable) |
| Android (Google Play) | Google Play → Profile → Payments & Subscriptions → Subscriptions → Pixelup → Cancel | Handled by Google; request via Google Play support (variable) |
| Web / Stripe | Log into Pixelup account → Settings or Billing → Manage subscription → Cancel | Depends on Pixelup’s web/store policy; often store-managed |
After cancelling
Immediate next steps
- Verify the cancellation confirmation in your email or account page.
- Keep access records until the subscription expiry date and download any data you want to keep.
Helpful links and support
- Pixelup on the App Store: apps.apple.com
- Cancellation helper / guides: appcutter.com
- General subscription help reference: subscription help
- Apple and Google refund pages: visit your Apple/Google support through the store app or support website.
Address
Registered office in Nigeria
Pixelup Multimedia & Tech Solution Ltd
Postal address
Police Signboard way, By Total Filling Station, FHA, Abuja LUGBE FCT
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FAQ
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