Cancel 10 Gym: Easy Method

What is 10 Gym

Overview

10 Gym (often shown as 10GYM) is a fitness chain with locations in the United States and a membership portal for sign-ups and account management.

The brand operates a membership model with month-to-month and minimum 12-month discounted plans and appears to handle cancellations via Customer Care rather than an in-app automated process.

Presence in Nigeria

There are no 10 Gym locations publicly listed in Nigeria; their primary addresses are in Oklahoma, USA.

If you are in Nigeria considering alternatives, local gyms and pricing examples are listed below for comparison and context.

How to cancel 10 Gym

Primary cancellation method

All cancellations are initiated by emailing 10 Gym Customer Care. This is the documented method for membership termination.

Use the contact address provided in your membership paperwork or the email address shown in the 10 Gym FAQ.

Step-by-step cancellation steps

• Compose an email to 10 Gym Customer Care stating your intent to cancel and include your full name, membership ID, gym location (if applicable), and preferred cancellation date.
• Send the email and keep a copy (sent message and any read receipts) for your records.
• Expect an immediate acknowledgement email, then a follow-up detailing last payments due and the official cancellation completion date.
• If you do not receive acknowledgement within 48 hours, resend or follow up and keep records of all attempts.
• Retain the final cancellation confirmation email that specifies the date your membership ends and any final charges.

What happens when you cancel

Access and billing

After cancellation is accepted, access typically continues until the stated cancellation completion date identified by Customer Care.

You may be responsible for payments during any required notice period (for example, a 30-day notice) even after sending a cancellation request.

Account, data and renewals

Your membership will not auto-renew after the cancellation completion date; billing should stop once the final payment obligations are satisfied.

Keep copies of confirmation emails and payment records in case of future disputes about renewal or final charges.

Will I get a refund?

Public policy summary

No publicly stated general refund or cooling-off policy for 10 Gym is published beyond the initial signup on public pages reviewed.

Joining fees and recurring dues are generally treated as non-refundable unless otherwise arranged directly with Customer Care.

Exceptions and disputes

• If an overcharge or billing error occurs, document it and raise it with Customer Care immediately.
• There are reports of billing and cancellation disputes in third-party complaint logs; outcomes may vary and sometimes require escalation.
• If you believe you are entitled to a refund, request it in writing and keep that correspondence as evidence for a bank dispute or regulator complaint.

10 Gym plans and pricing

Pricing notes

10 Gym does not publish Nigeria-specific prices; local gym plans below are provided for comparison to typical Nigerian market rates.

Exchange rate used in these examples is approximately ₦1 = €0.000605 (mid-January 2026) where conversions were provided.

Local plan examples

Your consumer rights in Nigeria

Cancellation and billing protections

Consumers in Nigeria have a right to clear contract terms and fair billing practices under Nigeria’s consumer protection framework.

Many gyms require a notice period; you may be liable for dues during that period unless otherwise agreed in writing.

How to escalate disputes

If you cannot resolve a billing or cancellation dispute with the gym, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).

You may also contact your bank to dispute unauthorized or continuing charges; keep all evidence and correspondence for the bank and regulator.

Customer experiences

Negative experiences

Third-party complaint records show reports of difficulty cancelling, unexpected or increased cancellation fees, and confusing billing practices.

Some complainants reported being charged different cancellation fees than originally quoted.

Positive or neutral experiences

No positive reviews specifically from Nigeria were found for 10 Gym in the reviewed sources.

Some members receive prompt acknowledgement and clear final confirmation when the cancellation process works as intended.

Documentation checklist

Essential documents to gather

• Membership agreement or contract (signed copy if available).
• All email correspondence with Customer Care (including sent messages and confirmations).
• Bank or card statements showing membership charges and dates.
• Membership ID, name used on the account, and gym location details.

Helpful supporting items

• Screenshots of online account pages or receipts.
• Photocopy of membership card or ID used to join.
• Notes of dates and times you called or visited in person, with names of staff if recorded.
• Copies of any cancellation acknowledgement or final billing statement.

Common mistakes

Not keeping written records

Many members assume a verbal cancellation is enough; without written confirmation, disputes are harder to resolve.

Always keep the sent email and any acknowledgement from Customer Care.

Stopping payments without formal cancellation

Some members stop automatic payments but do not submit a formal cancellation; this can lead to collections or unexpected fees.

Follow the documented cancellation path and obtain a final confirmation to avoid ongoing charges.

Comparative recap

At-a-glance comparison

After cancelling

If your cancellation is confirmed

Keep the confirmation email and final billing statement in a safe place for at least six months after cancellation.

Monitor your bank or card statements to ensure no further charges appear after the cancellation completion date.

If you still have billing issues

If charges continue after confirmation, contact Customer Care again and supply your cancellation confirmation as evidence.

Escalate to your bank to dispute the charge and file a complaint with the FCCPC if necessary.

Helpful links: 10 Gym FAQ, BBB complaints page, Cancellation notes and user reports, and Federal Competition and Consumer Protection Commission (FCCPC).

Address

Primary address (U.S.)

204 S Littler Ave, Edmond, OK 73034

This is a primary 10 Gym location in Oklahoma listed in public records and third-party sources.

Notes about Nigeria

There are no official 10 Gym locations listed in Nigeria; for local membership options consult the local gym listings above or contact local fitness centers directly.

If you joined through an international portal while in Nigeria, follow the email cancellation steps above and use FCCPC or your bank for unresolved billing disputes.