Cancel DRIBBLEUP online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dribbleup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel DribbleUp: Complete Guide
What is DribbleUp
Overview
DribbleUp is a digital basketball training platform that pairs “smart” training equipment with an app to track drills, progress, and skills. It offers memberships for access to guided workouts, challenges, and coaching content.
Who uses it
The product is sold to individual players, families, and coaches, often bundled with smart balls or other equipment. Memberships can be bought through the web, Apple App Store, or Google Play.
How to cancel DribbleUp
Cancel a web purchase
- Visit account.dribbleup.com and sign in to manage subscriptions.
- Or email hello@dribbleup.com requesting cancellation with your order details.
- Ensure you cancel at least 24 hours before the end of the current subscription period to prevent auto-renewal.
Cancel an in-app purchase (Apple / Google)
- If purchased via the Apple App Store, cancel from your Apple ID subscriptions in Settings on your device.
- If purchased via Google Play, cancel from the Subscriptions area in the Google Play Store app or your Google account.
- DribbleUp cannot cancel purchases made through Apple or Google; you must use those platforms.
What happens when you cancel
Access and content
After cancellation you typically retain access until the end of the paid subscription period. Content access ends once the current period expires unless you resubscribe.
Auto-renewal and data
Cancelling prevents automatic renewal when done before the 24-hour cutoff. Your account data and workout history may remain available; contact support to request data removal if needed.
Will I get a refund?
Money-Back Guarantee summary
DribbleUp offers a 30-day Money-Back Guarantee for first-time equipment purchasers who cancel within 30 days of delivery and return the product in good condition.
Conditions and membership refunds
- To receive a full refund for the Smart Equipment and the initial membership charge, you must cancel within 30 days of delivery and return the product in good condition.
- For membership refunds specifically, you must cancel the subscription within 30 days of delivery and return the Smart Equipment within 14 days of cancellation; this only applies to initial subscriptions for first-time purchasers.
- Refunds for in-app purchases must be handled through Apple or Google according to their refund policies.
DribbleUp plans and pricing
Available plan types
Pricing varies by store region and local taxes. The table below shows approximate EUR estimates based on another region for reference only.
Notes on local pricing
Exact pricing in Nigeria depends on the App Store region, currency conversion, and taxes. Treat the listed amounts as estimates, not final prices.
| Plan | Approximate Price (EUR) | Period | Features |
|---|---|---|---|
| Monthly Membership | €8.80 | Monthly | All-Access Membership via App Store |
| Annual Membership | €160 | Annual | All-Access Membership via App Store |
Your consumer rights in Nigeria
Key legal protections
Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers can cancel advance orders, return defective or unfit goods, and obtain full refunds where appropriate.
How this affects DribbleUp purchases
- Blanket “no refund” policies are not lawful; vendors must comply with refund and return obligations for defective or misrepresented goods.
- DribbleUp’s published refund and cancellation terms must not conflict with FCCPA rights; if a product is defective or misrepresented you may be entitled to a refund or replacement under Nigerian law.
Customer experiences
Positive feedback
- Many users praise DribbleUp’s customer service for fast, helpful responses to issues like misplaced access codes.
- Customers often report children improving skills and enjoying the training experience over time.
Common complaints
- Frequent complaints include unexpected recurring subscription charges and difficulties cancelling subscriptions.
- Some users report product or app issues such as tracking accuracy, ball handling, or activation problems with gifted memberships.
Documentation checklist
Proof and identifiers
- Order number or transaction ID from your purchase confirmation.
- Receipt or proof of payment, including date and amount.
Return and support evidence
- Photos of the Smart Equipment condition if returning due to defect or warranty claim.
- Screenshots of subscription status, activation codes, or correspondence with support.
- Tracking number and proof of postage when returning equipment.
Common mistakes
Missing the cancellation window
A frequent error is waiting until the renewal date or attempting cancellation after the 24-hour cutoff. Always cancel at least 24 hours before the subscription period ends to avoid auto-renewal.
Using the wrong cancellation channel
Some users try to cancel App Store or Google Play purchases through DribbleUp customer support. Purchases made through those stores must be cancelled via Apple ID or Google Play subscriptions.
Comparative recap
Quick comparison
The table below compares common cancellation and refund paths, the likely refund outcome, and key actions you must take.
How to use this table
Identify where you purchased the membership, then follow the row for steps and timeframe to maximise refund chances.
| Purchase Channel | How to Cancel | Refund Likelihood | Key Actions & Timeframes |
|---|---|---|---|
| Web (direct at DribbleUp) | Account at account.dribbleup.com or email hello@dribbleup.com | High if within 30 days and product returned in good condition (first-time purchasers) | Cancel ≥24 hrs before renew; return product within 14 days of cancellation for membership refund; keep proof of return |
| Apple App Store | Cancel via Apple ID subscriptions (Settings on device) | Handled by Apple; DribbleUp cannot directly refund in-app purchases | Request refund via Apple if eligible; follow Apple’s process and timelines |
| Google Play | Cancel via Google Play Subscriptions (Play Store app) | Handled by Google; DribbleUp cannot directly refund in-app purchases | Request refund via Google Play if eligible; follow Google’s process and timelines |
After cancelling
Next steps
Keep cancellation confirmation emails and any return tracking numbers until your refund posts. Monitor your bank or payment method for the refund timeframe.
Helpful links and contacts
- DribbleUp terms and refund policy: Terms
- Money-Back Guarantee details: 30-Day MBG
- Account and cancellation portal: account.dribbleup.com
- Support article on account deletion and related help: Help Center
Address
Primary contact address
DribbleUp primary address listed: 130 New Hyde Park Road, Franklin Square, New York 11010, United States.
How to use the address
This address is useful for formal correspondence or returns when instructed by support. Always confirm return instructions with DribbleUp support before shipping items.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.