Cancel DribbleUp: Complete Guide

What is DribbleUp

Overview

DribbleUp is a digital basketball training platform that pairs “smart” training equipment with an app to track drills, progress, and skills. It offers memberships for access to guided workouts, challenges, and coaching content.

Who uses it

The product is sold to individual players, families, and coaches, often bundled with smart balls or other equipment. Memberships can be bought through the web, Apple App Store, or Google Play.

How to cancel DribbleUp

Cancel a web purchase

• Visit account.dribbleup.com and sign in to manage subscriptions.
• Or email [email protected] requesting cancellation with your order details.
• Ensure you cancel at least 24 hours before the end of the current subscription period to prevent auto-renewal.

Cancel an in-app purchase (Apple / Google)

• If purchased via the Apple App Store, cancel from your Apple ID subscriptions in Settings on your device.
• If purchased via Google Play, cancel from the Subscriptions area in the Google Play Store app or your Google account.
• DribbleUp cannot cancel purchases made through Apple or Google; you must use those platforms.

What happens when you cancel

Access and content

After cancellation you typically retain access until the end of the paid subscription period. Content access ends once the current period expires unless you resubscribe.

Auto-renewal and data

Cancelling prevents automatic renewal when done before the 24-hour cutoff. Your account data and workout history may remain available; contact support to request data removal if needed.

Will I get a refund?

Money-Back Guarantee summary

DribbleUp offers a 30-day Money-Back Guarantee for first-time equipment purchasers who cancel within 30 days of delivery and return the product in good condition.

Conditions and membership refunds

• To receive a full refund for the Smart Equipment and the initial membership charge, you must cancel within 30 days of delivery and return the product in good condition.
• For membership refunds specifically, you must cancel the subscription within 30 days of delivery and return the Smart Equipment within 14 days of cancellation; this only applies to initial subscriptions for first-time purchasers.
• Refunds for in-app purchases must be handled through Apple or Google according to their refund policies.

DribbleUp plans and pricing

Available plan types

Pricing varies by store region and local taxes. The table below shows approximate EUR estimates based on another region for reference only.

Notes on local pricing

Exact pricing in Nigeria depends on the App Store region, currency conversion, and taxes. Treat the listed amounts as estimates, not final prices.

Your consumer rights in Nigeria

Key legal protections

Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers can cancel advance orders, return defective or unfit goods, and obtain full refunds where appropriate.

How this affects DribbleUp purchases

• Blanket “no refund” policies are not lawful; vendors must comply with refund and return obligations for defective or misrepresented goods.
• DribbleUp’s published refund and cancellation terms must not conflict with FCCPA rights; if a product is defective or misrepresented you may be entitled to a refund or replacement under Nigerian law.

Customer experiences

Positive feedback

• Many users praise DribbleUp’s customer service for fast, helpful responses to issues like misplaced access codes.
• Customers often report children improving skills and enjoying the training experience over time.

Common complaints

• Frequent complaints include unexpected recurring subscription charges and difficulties cancelling subscriptions.
• Some users report product or app issues such as tracking accuracy, ball handling, or activation problems with gifted memberships.

Documentation checklist

Proof and identifiers

• Order number or transaction ID from your purchase confirmation.
• Receipt or proof of payment, including date and amount.

Return and support evidence

• Photos of the Smart Equipment condition if returning due to defect or warranty claim.
• Screenshots of subscription status, activation codes, or correspondence with support.
• Tracking number and proof of postage when returning equipment.

Common mistakes

Missing the cancellation window

A frequent error is waiting until the renewal date or attempting cancellation after the 24-hour cutoff. Always cancel at least 24 hours before the subscription period ends to avoid auto-renewal.

Using the wrong cancellation channel

Some users try to cancel App Store or Google Play purchases through DribbleUp customer support. Purchases made through those stores must be cancelled via Apple ID or Google Play subscriptions.

Comparative recap

Quick comparison

The table below compares common cancellation and refund paths, the likely refund outcome, and key actions you must take.

How to use this table

Identify where you purchased the membership, then follow the row for steps and timeframe to maximise refund chances.

After cancelling

Next steps

Keep cancellation confirmation emails and any return tracking numbers until your refund posts. Monitor your bank or payment method for the refund timeframe.

Helpful links and contacts

• DribbleUp terms and refund policy: Terms
• Money-Back Guarantee details: 30-Day MBG
• Account and cancellation portal: account.dribbleup.com
• Support article on account deletion and related help: Help Center

Address

Primary contact address

DribbleUp primary address listed: 130 New Hyde Park Road, Franklin Square, New York 11010, United States.

How to use the address

This address is useful for formal correspondence or returns when instructed by support. Always confirm return instructions with DribbleUp support before shipping items.