Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Equinox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Equinox: Easy Method
What is Equinox
Overview
Equinox is a global fitness club brand offering in‑club memberships and digital fitness (Equinox+) with on‑demand and live workouts. Memberships combine club access, classes, and ancillary services like personal training and spa treatments.
Services
Equinox operates physical clubs with membership contracts and a digital subscription (Equinox+) available via web, the Equinox+ app, or mobile app stores. Features and billing differ between physical and digital plans.
How to cancel Equinox
Cancel physical (club or web) memberships
- Provide 30 days' written notice to cancel a physical membership during or after the initial term.
- Deliver notice in one of these ways: in‑person at your home club, certified/registered mail, or email to Cancellations@Equinox.com or Concierge@Equinox.com.
- If you mail cancellation, keep proof of postage and a tracked receipt for your records.
Cancel Equinox+ (digital) subscriptions
- If purchased through Apple App Store or Google Play, cancel directly through that platform (App Store / Google Play subscription settings).
- If purchased directly from Equinox, cancel at equinoxplus.com/account or email hello@equinoxplus.com.
- Keep screenshots or confirmation emails showing the cancellation confirmation or date.
What happens when you cancel
Access and billing
After cancellation of a physical membership, your membership remains active for the 30‑day notice period unless otherwise agreed. Billing typically stops after the notice period ends.
Equinox+ subscriptions usually remain active until the end of the paid billing period; access is not always immediately revoked upon cancellation.
Account and data
Your account data (class history, profile) may remain available per Equinox policy. Request specific account deletion by contacting Equinox support if desired.
Keep copies of cancellation confirmations and any correspondence for 12 months in case of disputes.
Will I get a refund?
General refund policy
Initiation fees, membership dues already paid, and ancillary charges (sessions, treatments) are generally non‑refundable unless specifically stated otherwise by Equinox.
Equinox+ digital subscriptions generally do not offer refunds or prorated credits; access continues until the paid period ends.
Exceptions and timelines
- Cooling‑off right: You may cancel without penalty within three business days after the first business day following signing; Equinox will refund amounts paid (subject to any initiation fee exceptions) within 15 business days of notice.
- Early cancellation during an initial 12‑month obligation is allowed for limited reasons (disability, death, relocation over 25 miles) and may incur a fee up to 10% of outstanding dues or $50, whichever is less.
- For permitted early cancellation, Equinox will refund prepaid unused dues and ancillary charges within 30 days, less any outstanding dues; initiation fees are not refunded.
- No refunds for unused sessions or treatments unless required by law.
Equinox plans and pricing
Available plan examples
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Equinox+ Digital (Monthly) | € approx. 37.00 | Monthly | On‑demand and live workouts via app (SoulCycle, Yoga, Precision Run, HeadStrong). No initiation fee. |
| Equinox+ Digital (Annual, Amex Platinum) | € approx. 277 | Annual | Annual digital subscription; available via Amex Platinum benefit. |
Pricing notes
Prices above are approximate conversions from USD to EUR and may differ by region, App Store / Google Play pricing, and taxes. No confirmed local pricing for Nigeria was verified.
For exact current pricing, check the Equinox+ app or your regional app store before purchase.
Your consumer rights in Nigeria
Local situation
There are no verified, Nigeria‑specific consumer‑rights developments or local Equinox cancellation rulings in the sources reviewed.
If you believe a local legal consumer protection applies, consult a Nigerian consumer rights organisation or legal adviser for guidance tailored to Nigerian law.
Other jurisdictions to note
Equinox settled a dispute in New York related to difficult cancellation practices; affected customers there could be eligible for refunds under that settlement. This is jurisdiction‑specific and does not automatically apply in Nigeria.
Keep jurisdiction in mind: rights and remedies depend on where the membership contract was issued and applicable law.
Customer experiences
Positive feedback
There were no notable positive user reviews from TrustPilot or ProductReview Nigeria in the sources reviewed.
Positive feedback for Equinox often relates to class quality and trainer expertise in broader global reviews (not verified for Nigeria).
Negative feedback
Users report Equinox+ app crashes or malfunctions, especially on Android (crashes when starting on‑demand classes, refresh errors).
There has also been confusion over late‑cancellation penalties for classes where users received penalty notices because of app glitches despite policy details.
Documentation checklist
What to prepare for cancellation
- Signed membership agreement or a copy of the contract.
- Proof of identity (ID, passport) matching the membership name.
- Proof of address and membership number or email on file.
- Proof of certified/registered mail or in‑person cancellation receipt.
Supporting documents for exceptions
- For relocation: proof of new address >25 miles away (lease, utility bill).
- For disability: physician's note or medical documentation as required.
- For death: copy of death certificate and estate contact information.
- Equinox+ subscribers: App Store / Google Play purchase receipts or billing screenshots.
Common mistakes
Missing the written notice requirement
A frequent error is assuming a verbal notice or same‑day email is sufficient for physical memberships. Equinox requires 30 days' written notice delivered by the specified methods.
Always request and keep written confirmation of receipt.
Wrong cancellation channel or missing platform cancellation
Customers sometimes cancel Equinox+ through Equinox instead of cancelling via Apple App Store or Google Play when that is where the subscription was purchased. This can lead to continued charges.
Check your purchase source and cancel on the platform used to buy the subscription.
Expecting initiation fees or prepaid services to be refunded
Assuming initiation fees, pre‑paid sessions, or treatments are refundable is a common mistake. These are generally non‑refundable unless Equinox explicitly states otherwise.
Review your contract terms and the cooling‑off rules carefully before expecting refunds.
Comparative recap
Quick comparison
| Feature | Physical membership | Equinox+ (digital) |
|---|---|---|
| Cancellation notice | 30 days' written notice required | Cancel via platform or equinoxplus.com/account; billing ends per platform rules |
| Cooling‑off right | 3 business days after first business day following signing (full refund within 15 business days) | Depends on purchase platform; app store purchases follow platform refund rules |
| Refunds | Initiation fees generally non‑refundable; permitted refunds for specific exceptions | Generally no refunds or prorated credits; access until end of paid period |
| Early cancellation | Allowed for disability, death, relocation >25 miles; possible fee up to 10% or $50 | Platform dependent; contact Equinox+ support for non‑store purchases |
| How to cancel | In‑person at home club, certified/registered mail, or email to cancellations addresses | Cancel through Apple/Google if purchased there, or via equinoxplus.com/account or email |
Takeaway
Physical memberships have formal written notice and stricter contract terms. Equinox+ is subscription‑style and cancellation depends on where you bought it.
Keep records and confirm the cancellation channel before acting to avoid continued charges.
After cancelling
Next steps
Retain all confirmation emails, receipts, and proof of delivery for at least 12 months.
If charges continue after the effective cancellation date, contact Equinox support immediately and consider raising a dispute with your payment provider if unresolved.
Useful links and contacts
- Equinox membership terms: equinox.com/join/terms
- Equinox+ account: equinoxplus.com/account
- Equinox+ terms: appequinox.com/terms & conditions
- Cancellation emails: Cancellations@Equinox.com, Concierge@Equinox.com, hello@equinoxplus.com
Address
Corporate office - Nigeria
Equinox Group Ltd. Nigeria
6 Oguda Close, Maitama, Abuja FCT, Nigeria
How to send a mailed cancellation
If sending certified/registered mail, address it to the club or the corporate mailing address above and keep proof of postage and tracking number.
When cancelling in person, obtain a dated, signed receipt from club staff confirming your written cancellation notice.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.