Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fitbit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fitbit: Complete Guide
What is Fitbit
Overview
Fitbit is a brand of fitness trackers, smartwatches, and a subscription service (Fitbit Premium) that provides advanced analytics, guided programs and personalised insights.
Products sync to the Fitbit app where subscriptions, device settings and health data are managed across Android and iOS.
Services
Fitbit Premium is a paid service sold monthly or annually and offered through platform stores or directly by Fitbit.
Device purchases and warranty/returns follow Fitbit's global terms of sale rather than a Nigeria-only policy.
How to cancel Fitbit
Cancel via Apple App Store (iOS)
- Open iOS Settings, tap your name, then Subscriptions.
- Find Fitbit or Fitbit Premium and tap Cancel Subscription. The Fitbit app cannot cancel App Store subscriptions.
- See community guidance: Fitbit community.
Cancel via Google Play (Android)
- Open Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Fitbit and choose Cancel subscription. The Fitbit app/website cannot cancel Google Play subscriptions.
- For steps see: Android Police.
Cancel if purchased on Fitbit website or third parties
- If bought from Fitbit.com you may need to contact Fitbit customer support or the transactional platform (e.g., Digital River) to cancel.
- There is often no direct cancellation button for web purchases; keep order information ready when contacting support.
- Community reports: Reddit thread.
What happens when you cancel
Access after cancellation
Cancellation stops future billing but your Premium access usually remains until the end of the already-paid period.
After the paid period ends, Premium features are removed and your account reverts to the free tier.
Account and data
Your Fitbit account and collected health data remain unless you delete the account separately.
Data retention and export options are governed by Fitbit's privacy policy; export before deleting if you need records.
Will I get a refund?
Subscription refund policy
Fitbit subscriptions are generally non-refundable; cancellation prevents future charges only.
Refunds are rare and discretionary; you must contact support with proof and a clear case for a refund.
Device returns and exceptions
- Fitbit Store return windows: full refund within 15 days for unopened products; 7 days for damaged/non-conforming items.
- Delivery fees and taxes are generally non-refundable under Fitbit's published terms of sale.
- See Fitbit terms: Fitbit terms of sale.
Fitbit plans and pricing
Plans
Common Fitbit Premium prices are USD-based: approximately $9.99/month or $79.99/year.
Regional currency pricing (GBP, EUR) exists in some markets; Nigeria often uses USD/GBP equivalents for imported purchases.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Fitbit Premium - monthly (USD) | ≈ $9.99 | Monthly | Advanced analytics, guided programs, Daily Readiness, etc. |
| Fitbit Premium - annual (USD) | ≈ $79.99 | Annual | Same as monthly, billed yearly |
Your consumer rights in Nigeria
Applicability of Fitbit policies
Fitbit does not publish a Nigeria-only purchase cancellation policy, so global terms apply to Nigerian buyers.
Subscription cancellation rules depend on the store used (Apple, Google, Fitbit/third-party seller).
Local considerations
- Imported devices may have limited warranty support in Nigeria; keep proof of purchase and import documentation.
- Nigerian consumer protection laws still apply generally, but Fitbit's published return windows (7 - 15 days) are the operational rule for online purchases.
Customer experiences
Positive feedback
- Users praise device design and features like ECG, sleep tracking and built-in GPS on models such as Sense 2.
- Some device bundles include trials of Premium that users find valuable for short-term use.
Negative feedback
- Recurring complaints include poor customer service, device failures near end of warranty, and difficulties getting replacements or refunds.
- Many users report confusion over where subscriptions are managed and continued charges after attempted cancellations.
Documentation checklist
Before contacting support
- Order number or receipt for the purchase (Fitbit, App Store, Google Play, or reseller).
- Proof of payment and the email address used for the Fitbit account.
- Screenshot of the subscription showing charges, billing dates, and the subscription provider.
For device returns or disputes
- Photos of device condition, packaging, and any damage upon delivery.
- Serial number, warranty information and any correspondence with the seller or Fitbit support.
- Reference links: Fitbit community, Terms of sale.
Common mistakes
Cancelling in the wrong place
A frequent error is trying to cancel a subscription inside the Fitbit app when the subscription was purchased via Apple or Google.
Always check which store billed you before cancelling; cancelling in the wrong place will not stop charges.
Expecting automatic refunds
Many expect an automatic refund after cancellation; Fitbit generally only stops future billing and does not refund the unused period.
If you need a refund, contact support promptly with clear evidence and a concise request; refunds are discretionary.
Comparative recap
Quick comparison
| Purchase type | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Fitbit Premium via App Store (iOS) | Cancel in iOS Settings → Subscriptions (Apple ID). | Low - Apple handles refunds. | Fitbit app cannot cancel; see Apple support for refunds. |
| Fitbit Premium via Google Play (Android) | Cancel in Google Play → Subscriptions. | Low - Google handles refunds. | Fitbit app or website cannot cancel Play purchases. |
| Fitbit Premium via Fitbit website | Contact Fitbit customer support or the transactional platform (e.g., Digital River). | Low - refunds are discretionary. | Keep order details; there may be no self-serve cancel button. |
| Device purchase (Fitbit Store) | Return via Fitbit procedures within 7 - 15 days depending on condition. | Possible if within return window; delivery fees/taxes often non-refundable. | Unopened: up to 15 days; damaged/non-conforming: up to 7 days per terms. |
Takeaway
Where you bought the subscription determines how you cancel and who controls refunds.
Prepare documentation, act quickly, and contact the correct platform (Apple/Google/Fitbit) to avoid continued charges.
After cancelling
Verify cancellation
- Check for a confirmation email from the store (Apple/Google/Fitbit) and verify the subscription status in your account.
- If you used the App Store: manage subscriptions in Apple ID subscriptions.
If charges continue
- Contact the store where the purchase was made (Apple Support, Google Play Support) and your bank for a billing dispute if needed.
- Contact Fitbit support with order details if the purchase was made at Fitbit.com or a partner merchant.
- Useful links: Google Play cancel guide, Fitbit community, Fitbit terms of sale.
Address
Mailing address for cancellations
Fitbit Premium, 215 Fremont Street, San Francisco CA 94105, United States of America.
If you plan to send registered mail, include your Fitbit account email and order number to help support locate your record.
Other contact options
For platform-specific problems use Apple or Google support channels for subscriptions purchased through those stores.
Keep all receipts and screenshots when contacting support to speed resolution.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.