Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ifit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel iFIT: Easy Method
What is iFIT
Overview
iFIT is a subscription-based fitness platform that provides guided workouts, trainer-led classes, and interactive content for compatible exercise equipment and mobile apps.
The service includes live and on-demand workouts across running, cycling, strength, rowing and more, plus tracking and personalised training plans.
How people use iFIT
Users access iFIT through a web account, the iFIT mobile app, or directly on compatible fitness machines that require an iFIT membership.
Subscriptions are available monthly or annually and may be sold directly by iFIT or via app stores for in-app subscriptions.
How to cancel iFIT
Cancel on the web (iFIT direct)
- Go to ifit.com/cancel.
- Click "Cancel Membership."
- Check the acceptance box and click "Cancel Membership" again to confirm.
- Save or screenshot any confirmation shown on screen for your records.
Cancel in app stores and other methods
- If you subscribed through the Apple App Store or Google Play, you generally must cancel via your App Store or Google Play account.
- iFIT’s public guidance does not provide detailed country-specific app-store cancellation steps for Nigeria; follow the app store's subscription management pages for cancellations.
- If you have trouble, contact iFIT support with your account details and proof of cancellation from the app store.
What happens when you cancel
Access after cancellation
After cancellation, you typically retain access until the end of your current billing period for paid subscriptions.
Access may end immediately for some trial or promotional subscriptions - check the confirmation message you receive.
Automatic renewal and billing
Cancelling stops future automatic renewals; it does not automatically refund past charges except where iFIT policy or local rules apply.
Monitor your bank or card statements to confirm that future recurring charges have stopped after cancellation.
Account data and settings
Your account, profile, and workout history generally remain stored by iFIT unless you request deletion through support.
If you want data removed, contact iFIT support and request account deletion in writing; retain copies of any responses.
Will I get a refund?
General refund policy for memberships
Monthly iFIT fees are stated as non‑refundable in iFIT guidance.
Annual memberships are refundable only if cancelled within 30 days of purchase or the start of a trial period, per iFIT policy.
Refunds tied to equipment and physical products
- Software memberships: refunds may be available within 30 days of equipment delivery in some cases.
- Physical products: a 30‑day trial begins on receipt; defective items may be replaced or partially refunded.
- Returns may incur a 10% restocking fee and shipping costs are typically non‑refundable.
Exceptions and regional rules
European/EEA consumers have a separate 14‑day right of withdrawal with specific refund rules; this does not automatically apply in Nigeria.
If you purchased via an app store, refunds may be governed by Apple or Google Play policies rather than iFIT’s direct policy.
iFIT plans and pricing
Current plans (listed in Nigerian Naira)
| Plan | Price | Period | Features |
|---|---|---|---|
| iFit Coach Monthly | ₦ 5,400.00 | Monthly | Coach access |
| iFIT Train Monthly | ₦ 11,900.00 | Monthly | Single-user access |
| iFIT Pro Monthly | ₦ 29,900.00 | Monthly | Up to 5 users |
| iFIT Train Yearly | ₦ 119,900.00 | Annual | Single-user access |
| iFIT Pro Yearly | ₦ 299,900.00 | Annual | Up to 5 users |
| iFit Coach Yearly | ₦ 64,900.00 | Annual | Coach access |
Notes on pricing
Prices shown are those listed on the App Store (Nigeria) and are denominated in Nigerian Naira.
Exact foreign‑currency equivalents are not provided by iFIT for these listings.
Your consumer rights in Nigeria
iFIT-specific local terms
iFIT’s publicly available terms do not document Nigeria‑specific cancellation or refund rights.
This means iFIT’s stated global policies and app store rules are the primary references for Nigerian customers.
Practical rights and recourse
Nigerian consumers may also rely on platform (App Store/Google Play) dispute procedures when subscriptions were purchased there.
For unresolved issues, consider contacting your payment provider or local consumer protection authorities; keep documentation of purchases and communications.
Customer experiences
Positive feedback
- Many users praise the variety of workouts and engaging trainers on the platform.
- Some customers report smooth deliveries and successful warranty repairs or replacements for defective items.
Negative feedback
- Frequent complaints about long customer‑service waits, difficulty cancelling, and billing problems.
- Reports of software glitches, loss of functionality after updates, and equipment failures over time.
- Instances where users felt refunds or trial promises were not honoured; some describe persistent billing despite cancellation.
Documentation checklist
Essential items to prepare
- Account email and username used for iFIT.
- Order number, receipt, or proof of purchase (email or invoice).
- Screenshots of subscription status, cancellation confirmation, and billing charges.
- Device serial number if a piece of equipment is involved and photos of defects if applicable.
Optional but helpful items
- Correspondence with iFIT support (emails, chat transcripts).
- Evidence of App Store/Google Play subscription cancellations if relevant.
- Bank or card statement entries showing charges for cross‑checking dates and amounts.
Common mistakes
Relying only on the app without checking the subscription source
Users sometimes cancel in the iFIT app but forget they subscribed through Apple or Google, so the app‑store subscription keeps billing them.
Always verify where the charge originates and cancel in that service if required.
Expecting automatic prorated refunds or immediate access removal
Many expect prorated refunds or immediate loss of access; iFIT states monthly fees are non‑refundable and annual refunds have a 30‑day rule.
Save confirmation messages and check the stated refund window before assuming entitlement.
Comparative recap
Quick comparison
| Method | Refund likelihood | Steps | Notes |
|---|---|---|---|
| Web (iFIT direct) | Annual refundable within 30 days; monthly non‑refundable | Visit ifit.com/cancel → Cancel Membership → Confirm | Save confirmation; refunds depend on timing and iFIT policy. |
| Apple App Store | Determined by Apple’s refund rules | Manage subscriptions in your Apple ID settings; request refunds via Apple if needed | iFIT may not control refunds for App Store subscriptions. |
| Google Play | Determined by Google Play policies | Cancel in Google Play subscriptions; request refunds via Google Play help | Follow Google’s process for refunds and disputes. |
Key takeaways
Canceling via the correct channel (web vs app store) is essential to stop renewals and to qualify for any refunds.
Keep documentation and act within the stated refund windows to preserve your options.
After cancelling
Immediate steps
- Save or screenshot the cancellation confirmation and any reference number.
- Check your email for cancellation confirmation and keep that message.
- Monitor your bank or card statement for any unexpected charges in the next billing cycle.
Helpful links and further help
- Cancellation page: ifit.com/cancel
- If you subscribed via Apple: manage subscriptions in your Apple ID settings and visit Apple Support for refunds.
- If you subscribed via Google Play: manage subscriptions in Google Play and visit Google Play Help for refunds.
Address
Corporate headquarters
iFIT Inc., 1500 South 1000 West, Logan, UT 84321, USA.
Contact advice
For account‑specific or warranty issues, include your account email and order number when contacting iFIT support.
Keep written records of all communications to support any dispute or refund request.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.