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Cancel JUSTFIT
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Justfit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel JustFit: Easy Method
What is JustFit
Service summary
JustFit is a subscription-based fitness app offering guided workouts, dance routines and VIP content via mobile and web. Subscriptions can be purchased through the iOS App Store, Google Play Store or directly on the JustFit website.
How it is delivered
Access is provided through the JustFit mobile app and an online account at justfit.app. Payment and subscription management depend on the platform used at checkout (Apple, Google or web).
How to cancel JustFit
Cancel via App Store (iOS)
- Open Settings on your iPhone → tap your name → Subscriptions.
- Find and tap JustFit → tap Cancel Subscription.
- Note: deleting the app does not cancel the subscription; cancel at least 24 hours before period end to avoid renewal.
Cancel via Google Play (Android)
- Open Google Play Store → Menu → Subscriptions.
- Select JustFit → Cancel subscription and follow prompts.
- Note: deleting the app does not cancel the subscription; cancel at least 24 hours before period end to avoid renewal.
Cancel via Web (PayPal or Credit Card)
- Open the JustFit mobile app → Profile → Manage Subscription and follow cancel steps.
- Or visit justfit.app/my-account, sign in and cancel from your account.
- If you cannot cancel, contact JustFit support and include the email used at checkout.
What happens when you cancel
Access after cancellation
If you cancel before the period ends, you typically keep access until the paid period expires. Access may be removed immediately if a refund is issued.
Renewal and billing
Cancellation stops future automatic renewals. For App Store and Google Play purchases you must stop subscription through the platform to prevent renewal.
Data and account
Cancelling a subscription does not necessarily delete your account or personal data. Check JustFit’s privacy settings or contact support for data deletion requests.
Will I get a refund?
Web (direct) purchases - JustFit / Enerjoy policy
JustFit (Enerjoy Ltd) offers a 14-day 100% money-back guarantee for online services; request a refund within 14 days of initial purchase unless promotional extras were redeemed.
Enerjoy also documents a 30-day cancel-for-full-refund option if cancelled within 30 days of initial purchase and before the subscription term ends; refunds take ~14 days to process to the original payment method.
App Store and Google Play purchases
Refunds for purchases made via Apple or Google are handled by those platforms. Apple considers refund requests (often within 30 days at its discretion) and Google processes refunds through its support route (approval may show in ~72 hours once granted).
Exceptions and how to request
- Accidental or unauthorised website purchases: submit a refund request via the app’s Feedback/Contact Us button. One refund per user may apply.
- If refunded, access to the service is revoked immediately.
- For platform purchases, contact Apple or Google support for refund decisions.
JustFit plans and pricing
Available plans
| Plan | Price | Billing period | Features |
|---|---|---|---|
| JustFit Premium Monthly | €4.96 (approx.) | Monthly | Full VIP access (Nigeria App Store) |
| JustFit Premium Annual | €19.99 (approx.) | Annual | Full VIP access (Nigeria App Store) |
Price notes
Prices were listed in Nigerian Naira on the Nigeria App Store and converted to Euros for reference. Actual charged amounts depend on your App Store currency and daily exchange rates.
Your consumer rights in Nigeria
What Nigerian law provides
Nigeria’s consumer protection law prohibits unfair trade practices and misleading advertising. However, there is no specific statutory cooling-off period for digital subscriptions under Nigerian law.
Practical implications for JustFit users
- Consumers rely on the provider’s stated refund policy (e.g., 14-day guarantee or Enerjoy’s 30-day rule).
- Misleading trial claims or illegal automatic renewals can be challenged under Nigeria’s consumer protection rules.
- App Store / Google Play subscriptions also follow the respective platform rules in each country.
Customer experiences
Positive feedback
Some users praise the workout and dance routines as fun, energizing and suitable for beginners. Reports include improvements in waistline and flexibility for some members.
Negative feedback
There are frequent complaints about difficulty cancelling subscriptions, unexpected charges after cancellation attempts and poor customer service response times.
Users also report misleading “free trial” promotions and instances where workouts did not respect personal limitations.
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt (email or in-app purchase record).
- Account email used at checkout and subscription ID if available.
- Screenshots showing charges, subscription status and cancellation attempts.
- Dates and times of billing, renewal and cancellation attempts.
- Device type (iOS/Android) and platform (App Store/Google Play/Web).
Why this matters
Clear documentation speeds up support responses and improves the chance of a refund or resolution when disputing charges with the merchant or platform.
Common mistakes
Deleting the app instead of cancelling
Example: removing the app from your phone does not cancel App Store or Google Play subscriptions. You must cancel via the platform’s subscription settings.
Missing the cancellation window
Example: waiting until the day of renewal can result in an unwanted charge. For Apple and Google, cancel at least 24 hours before period end; for web subscriptions follow the account cancellation instructions early.
Using the wrong account
Example: cancelling a different Apple/Google account than the one used to purchase will not stop the subscription. Always confirm the account/email used at purchase.
Comparative recap
Quick comparison table
| Method | How to cancel | Refund handled by | Typical timing |
|---|---|---|---|
| App Store (iOS) | Apple ID → Subscriptions → JustFit → Cancel | Apple (platform) | Apple decides; often within 30 days for requests |
| Google Play (Android) | Google Play Store → Subscriptions → JustFit → Cancel | Google (platform) | Google support route; approval may appear in ~72 hours once granted |
| Web (PayPal / Card) | App Profile → Manage Subscription or justfit.app/my-account | JustFit / Enerjoy | Refunds processed to original payment ~14 days when approved |
Best route
Cancel via the platform you used to buy. For refunds, follow the vendor’s instructions for web purchases and the platform refund flow for App Store or Google Play.
After cancelling
Check your subscription status
- Verify your cancellation in Apple or Google subscription settings or at justfit.app/my-account.
- Keep screenshots or confirmation emails showing the cancellation.
Contact support
If something goes wrong, use the app’s Feedback or Contact Us function and provide your documentation. For platform refund requests, use Apple or Google support links below.
Apple subscriptions help: Apple subscription support.
Google Play subscriptions help: Google Play subscription support.
Address
Registered address
NO.14 TONI ADOKWU AVENUE EXTENSION 3, KUBWA, ABUJA, FCT
How to send correspondence
Use the registered address for formal written complaints or certified mail. For faster resolution, submit in-app support requests and attach the documentation checklist items.