Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Strava service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Strava: Easy Method
What is Strava
Overview
Strava is a fitness-tracking platform and mobile app used to record running, cycling and other exercise activities.
It offers free basic tracking and a paid subscription (premium) with extra analytics, training tools and AI-based insights.
Who uses it
Users include recreational athletes, regular runners and cyclists, and people who want social features around activity sharing.
Paid subscribers often use the premium features for deeper performance metrics and training guidance.
How to cancel Strava
Cancel on the Strava website (Web)
- Log in to your account on the Strava website.
- Go to Settings → My Account → Cancel subscription.
- Cancellation becomes effective at the end of your current billing period.
- Support article: How to Cancel your Subscription.
Cancel on mobile (Android & iPhone)
- Android (Google Play): Open the Strava app → Settings → Your Strava Subscription → Manage Your Subscription, which redirects to Google Play to cancel.
- iPhone (App Store / iTunes): Open the Strava app → Settings → Your Strava Subscription → Manage Your Subscription, which redirects to iTunes/App Store to cancel.
- Follow the platform prompts to stop auto-renewal; cancellation takes effect at period end.
What happens when you cancel
Access after cancellation
Your premium access remains active until the end of the current billing period you paid for.
After the period ends, your account reverts to the free (basic) level but your activities and uploaded data remain intact.
Renewal and billing
Subscriptions auto-renew unless cancelled at least 24 hours before the period ends.
Canceling stops future billing; it does not prorate or retroactively refund the already-paid period in most cases.
Will I get a refund?
Strava policy and the 14-day cooling-off period
Strava’s terms state that if you live outside the United States you may be entitled to a full refund within 14 days of purchase (a "cooling-off" period).
This full refund is conditional: you must not have logged in or used premium features during that 14-day window.
Exceptions and practical considerations
- Beyond the 14-day period, Strava subscriptions are generally non-refundable.
- Users report that refund processing can be slow; support responses and refunds may take several weeks.
- Keep evidence (receipts, timestamps) if you request a refund to speed up review.
Strava plans and pricing
Available plans (sample pricing)
| Plan | Price | Period | Notes |
|---|---|---|---|
| Individual Monthly | €6.00 | Monthly | Strava premium individual subscription (via App Store Nigeria) |
| Individual Annual | €58.48 | Annual | Strava premium individual subscription (1 year via App Store Nigeria) |
| Strava + Runna Annual | €149.94 | Annual | Combined Strava + Runna subscription (via App Store Nigeria) |
Pricing notes
Prices were converted from App Store Nigeria listings and shown in EUR for reference.
Actual charged EUR may vary slightly based on real-time exchange rates applied by Apple or your payment processor.
Your consumer rights in Nigeria
Statutory rights and redress
Consumers in Nigeria have protections under the Federal Competition and Consumer Protection Act 2018 (FCCPA) that allow seeking redress for unfair practices.
You may be entitled to remedies such as refunds or correction of breaches if the seller is at fault under Nigerian law.
How Strava’s terms interact with local rights
- Strava’s 14-day cooling-off for non-US residents may apply to Nigerian residents if conditions are met (no use of premium features).
- Even if Strava’s global terms limit refunds, you can still assert local consumer rights and request enforcement through FCCPA processes if needed.
- Keep documentation and follow Strava support steps first; escalate to consumer protection authorities if unresolved.
Customer experiences
Positive feedback
Many users praise Strava’s fitness-tracking and AI-based insights as valuable for regular athletes.
Some reviewers consider the paid subscription worth the cost for advanced training tools and analysis.
Negative feedback
- Common complaints include buggy app performance, mapping inaccuracies and login/connectivity problems.
- Customer support is often criticized for slow or automated responses, especially regarding refunds and billing issues.
- Billing surprises and confusion over trial versus subscription activation are recurring themes.
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt showing purchase date and amount.
- Subscription ID or account email used for the purchase.
- Screenshots of billing entries, subscription settings, and any error messages.
Additional helpful records
- Time-stamped evidence showing whether premium features were used within 14 days.
- Records of prior contact attempts with Strava Support (emails, ticket numbers).
- Details of the device and platform used to subscribe (App Store, Google Play, or web).
Common mistakes
Missing the platform-specific cancellation
A frequent error is cancelling in the wrong place: web cancellations do not stop App Store or Google Play renewals.
Always cancel via the same platform you used to subscribe (web, Google Play, or App Store).
Waiting too close to renewal and not collecting evidence
Users sometimes wait until the last minute and miss the 24-hour cutoff to prevent auto-renewal.
Another common mistake is not saving receipts and screenshots, which slows refund requests and dispute processes.
Comparative recap
Quick comparison of cancellation routes
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (Strava website) | Settings → My Account → Cancel subscription | Possible within 14 days if unused | Cancellation effective at period end. See support article. |
| Android (Google Play) | App → Settings → Your Strava Subscription → Manage Your Subscription (redirects to Google Play) | Possible within 14 days if unused; Play Store rules may apply | Manage via Google Play subscriptions; platform controls billing. |
| iPhone (App Store / iTunes) | App → Settings → Your Strava Subscription → Manage Your Subscription (redirects to App Store) | Possible within 14 days if unused; App Store rules may apply | Manage via Apple subscriptions; refunds handled by Apple or Strava per case. |
After cancelling
What to expect next
Expect your premium features to remain available until the paid period ends, then revert to free access.
If you requested a refund, monitor email for support replies and allow several weeks for processing.
Useful links and next steps
- Cancellation guide: How to Cancel your Subscription
- Strava Terms: Strava Terms (2023)
- Community reports on refunds: Refund update (community)
Address
Corporate address
Strava, Inc. 208 Utah Street San Francisco, California 94103 United States.
Use this address for corporate or data protection correspondence when needed.
Notes on postal correspondence
No Nigeria-specific postal address is provided by official Strava sources; some third-party sources list a Bristol address for other correspondence.
If you send postal requests, include clear account details and copies of proof of purchase to help processing.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.