Cancel Zapier: Complete Guide

What is Zapier

Overview

Zapier is a US-based automation platform that connects apps and services to automate workflows without coding.

Key purpose

Users create "Zaps" - triggers and actions - to move data between apps automatically, saving time on repetitive tasks.

How to cancel Zapier

Cancel via the web

• Sign in to your Zapier account and go to the Billing & Usage page.
• Choose the option to change or cancel your plan and follow the on-screen prompts to cancel.
• Cancellation takes effect at the end of your current billing cycle; you retain access until then. See Zapier's cancel instructions.

Cancel via mobile stores

• iOS/App Store subscriptions: Open your Apple ID subscriptions in iOS and cancel Zapier there. Zapier cannot cancel App Store subscriptions for you. See Zapier terms at Zapier terms.
• Google Play subscriptions: Manage and cancel Zapier subscriptions in your Google Play account under Subscriptions.

What happens when you cancel

Access and renewal

When you cancel a paid Zapier plan on the web, your cancellation is scheduled and takes effect at the end of the current billing cycle.

You will retain access to your paid features until that date; your subscription will not renew after the cycle ends.

Data and Zaps

Your Zaps and account data remain in your account after cancellation unless you delete them explicitly.

Export any needed data or deactivate individual Zaps if you no longer want automation to run after access ends.

Will I get a refund?

Zapier's official policy

Zapier's published policy states that all sales are final and no refunds are provided for monthly, annual plans, plan changes, or add-ons.

See the refund policy: Zapier refund policy.

Exceptions and local law

• From August 30, 2024, Zapier's subscriptions are formally non-refundable, subject only to applicable local laws. Official notice.
• In Nigeria, consumer protection law may override blanket no-refund terms in certain circumstances (see the consumer rights section below).

Zapier plans and pricing

Summary table

Billing note

Zapier supports billing in EUR globally; charges for users in Nigeria will follow these EUR rates.

Final local charge will depend on your payment provider's exchange rate and fees at the time of payment.

Your consumer rights in Nigeria

Relevant law

Under the Federal Competition and Consumer Protection Act (FCCPA) 2018, Nigerian consumers have specific protections regarding cancellations and refunds.

Sections include rights to cancel advance orders, return defective goods or services, and protections against unfair contract terms.

Practical implications

• Blanket "no refund" clauses can be challenged under sections addressing unfair terms (Sections 127 - 129).
• Nigerian courts have found blanket no-refund policies unlawful in cases such as Peace Mass Transit and Wakanow, which sets persuasive precedent for consumer claims.
• If you believe Zapier's policy conflicts with your rights, you can raise the issue with consumer protection authorities or seek redress through local legal channels.

Reference

For local commentary and case citations see: No-refund policy illegal in Nigeria (summary).

Customer experiences

Negative feedback

Some users report frustration with Zapier's no-refund policy and say refund requests were denied even after immediate cancellation attempts.

Community threads also describe unsatisfactory support interactions and charges despite attempted cancellations. See examples at the Zapier community: refund policy thread.

Positive and neutral points

Many users value Zapier for reliable app integrations and time savings, though those experiences are not detailed in the provided community posts.

When evaluating options, balance functionality benefits against billing and support experiences reported by other customers.

Documentation checklist

What to collect before you cancel

• Account email and Zapier account ID (if available).
• Invoice or billing statements showing recent charges and billing cycle dates.
• Screenshots of subscription status and any in-app cancellation confirmations.

Store-sourced subscriptions

• If billed via Apple, keep a screenshot of your Apple subscription settings and cancellation confirmation.
• If billed via Google Play, retain your Google Play subscription confirmation and transaction history.

Common mistakes

Cancelling in the wrong place

Many users assume cancelling inside the Zapier app will stop App Store or Google Play charges; it will not for subscriptions billed through those stores.

Always check where you were charged (Zapier direct, App Store, or Google Play) and cancel in that billing system.

Assuming automatic refunds

Expecting an automatic refund after cancelling is a frequent error. Zapier's policy is no refunds and immediate refunds are uncommon.

In Nigeria, refunds may be possible under consumer law, but pursuing them requires evidence and potentially formal complaints or legal action.

Comparative recap

Side-by-side comparison

Takeaway

Choose a plan based on monthly task volume, update frequency, and team features. Confirm billing currency and local conversion impacts before purchase.

After cancelling

Immediate steps

• Save cancellation confirmation and any emails from Zapier or the App Store/Google Play.
• Export any critical data or logs from your Zaps before your access ends.

Where to get help

• Change or cancel guide: Zapier billing & cancellation.
• Refund policy: Zapier refund policy.
• Community discussions: Zapier Community.

Address

Vendor correspondence address

Zapier, Inc. 548 Market St. #62411 San Francisco, CA 94104-5401.

Notes on contacting

Zapier is a fully remote US-based company and does not publish a separate Nigeria office address.

Use the online billing pages or store subscription pages for cancellations and retain documentation of any communications.