Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Klinio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Klinio: Easy Method
What is Klinio
Overview
Klinio is a digital health app focused on meal plans, tracking, and diabetes management delivered through subscription access.
The service is provided by Diabetes Solutions Ltd., with subscription handling supported by third-party app stores for mobile purchases.
Primary functions
Klinio offers personalised meal plans, logging tools, and diabetes-related features accessible inside the app while your subscription is active.
Access and billing depend on where you purchased the subscription (website, Apple App Store, or Google Play).
How to cancel Klinio
Cancel if purchased on Klinio website
- Log in to your account on the Klinio website and follow the subscription or account settings to cancel.
- If you cannot cancel in your account, contact support at hello@klinio.com for assistance.
- Note: deleting the app or removing it from your device does NOT cancel a web subscription.
Cancel if purchased via Apple or Google
- If you subscribed through the Apple App Store, cancel via your Apple ID subscriptions in Settings or the App Store app.
- If you subscribed through Google Play, cancel via Google Play > Subscriptions in your Google account.
- Deleting the app will not stop renewals; cancellations must be done through the store account you used to subscribe.
Timing and renewal
- Cancel at least 48 hours before the current subscription period ends to avoid automatic renewal.
- Set a calendar reminder or check the subscription end date in your account or app store to ensure timely cancellation.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of the current paid subscription period.
Access ends automatically at the period expiry; you are not charged further after cancellation if done correctly.
Automatic renewal and billing
If cancellation is not completed at least 48 hours before renewal, the subscription may auto-renew and your payment method may be charged.
For store purchases, billing and refunds are controlled by Apple or Google according to their processes.
Data and account information
Canceling a subscription does not necessarily delete your Klinio account or stored data; check account settings or contact support to request data removal.
Keep a copy of any important data before requesting deletions or contacting support about account changes.
Will I get a refund?
General refund policy
Klinio generally follows a no-refund policy for digital content unless the product is faulty or not as described.
Refunds are handled case-by-case and require contact with support and appropriate proof of the issue.
Exceptions and Flex plans
- Flex payment plans: a 14-day refund window applies - if cancelled within the first 14 days, no recurring subscription will begin.
- Faulty or not as described: contact support within 14 days of delivery with evidence to request a refund.
Store-specific refunds
Subscriptions bought through Apple or Google are subject to those stores' refund procedures; contact Apple or Google for store-purchase refunds.
If you believe a store refund is required, open a refund request via your Apple or Google account and include relevant evidence.
Klinio plans and pricing
Available plans
| Plan | Price (estimated) | Period | Features |
|---|---|---|---|
| 1-month subscription | €30.70 (estimated) | Monthly | Full access to the app (meal plans, tracking, diabetes management) |
| 3-month subscription | €50.20 (estimated) | 3-month | Full access to the app |
| 6-month subscription | €61.40 (estimated) | 6-month | Full access to the app |
Pricing notes
These prices are estimates converted from international reviews; localized pricing for Nigeria in EUR was not publicly available.
Actual prices may vary by platform, currency conversion, promotions, or regional offers.
Your consumer rights in Nigeria
Cooling-off and statutory rights
Under Klinio's terms and the available information, there is no statutory 14-day 'cooling-off' right for digital services in Nigeria equivalent to some other jurisdictions.
Consumers should not rely on an automatic statutory refund period unless the provider explicitly offers one.
Practical steps to protect your rights
- Cancel subscriptions at least 48 hours before renewal to avoid unintended charges.
- Keep records of purchase receipts, confirmation emails, and any communications with support.
When to escalate
If you suspect wrongful charges or if support refuses a legitimate refund for faulty service, keep documentation and consider dispute options with your bank or card issuer.
Escalation outside of Klinio (e.g., chargeback) should follow your payment provider's timelines and rules.
Customer experiences
Positive feedback
Some users report helpful customer support that resolved billing issues and provided refunds when problems were clearly documented.
These cases often involved direct contact with Klinio support and prompt follow-up.
Negative feedback
- Frequent complaints cite unexpected automatic renewals and difficulty cancelling subscriptions.
- Many users report being charged after deleting the app or after they believed they had cancelled, with refunds refused or hard to obtain.
- Some users report being billed for subscriptions they did not knowingly sign up for and difficulty securing refunds.
Takeaway from reviews
Documenting purchases, cancelling through the correct channel, and contacting support early improves the chance of a smooth resolution.
Be prepared to provide proof and follow up persistently if charges continue after cancellation.
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt showing the subscription start date.
- Account email and username used for the Klinio account or app store account.
- Dates and screenshots showing the subscription status, charges, or attempted cancellations.
Supporting evidence for refund requests
- Proof of faulty or not-as-described content (screenshots, descriptions, timestamps).
- Any correspondence with Klinio support or app store support about the issue.
Common mistakes
Deleting the app instead of cancelling
Many users assume deleting the app stops billing; it does not. Cancellation must be done through your Klinio account or the app store subscription settings.
Always verify in your account or app store that the subscription status shows as cancelled.
Missing the 48-hour deadline
Waiting until the last day risks automatic renewal because Klinio requires cancellation at least 48 hours before period end.
Set calendar reminders and check subscription renewal dates to avoid unexpected charges.
Insufficient documentation for refunds
Requests for refunds may be denied if you cannot produce proof of faulty service, mistaken charges, or timely cancellation.
Keep receipts and screenshots and contact support promptly if you notice issues.
Comparative recap
Summary table
| Purchase channel | How to cancel | Refund possibility | Key warning |
|---|---|---|---|
| Klinio website (web) | Log in to Klinio website or email hello@klinio.com | Possible only for faulty content or Flex plan exceptions; generally no refunds | Deleting app will NOT cancel subscription |
| Apple App Store | Cancel via your Apple ID subscriptions in Settings / App Store | Subject to Apple's refund rules; contact Apple for store refunds | Delete app does not stop billing; use Apple subscription settings |
| Google Play | Cancel via Google Play > Subscriptions in your Google account | Subject to Google Play refund policies; request refund via Google | Cancel at least 48 hours before renewal |
Quick action tips
Always cancel via the original purchase channel, keep proof, and act well before the renewal window to avoid charges.
If you need a refund, contact support quickly and provide clear evidence to support your claim.
After cancelling
Follow-up steps
- Confirm cancellation via email or in your account subscription status.
- Retain screenshots of the cancellation confirmation and any support correspondence.
Useful links
Address
Company address
Diabetes Solutions Ltd., Žalgirio g. 90-100, Vilnius, Lithuania 09303
Support and processing
For subscription issues, use the support email above; U.S. customers may have alternative processing contacts provided at purchase.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.