Cancel Lumin: Easy Method

What is Lumin

Overview

Lumin is a men's skincare brand and subscription service that sells grooming products and app-based membership options. It offers one-time purchases, recurring subscriptions, and promotional free trials.

How it operates

Subscriptions may auto-renew and orders are processed for shipping after creation. Lumin provides online account management and chatbot support for customers worldwide, including Nigeria.

How to cancel Lumin

Cancel via your Lumin account or chatbot

• Log in to your Lumin account and navigate to Subscriptions or Billing to cancel the subscription.
• Use Lumin's chatbot for guidance and confirmation of cancellation if available in your account.
• After cancelling you should receive a Cancellation Confirmation email.

Cancel via third‑party platforms

• If you subscribed through Apple App Store, cancel in iOS: Settings > [Your Apple ID] > Subscriptions.
• If you subscribed through Google Play, cancel in Android: Google Play Store > Payments & subscriptions > Subscriptions.
• For platform-specific guidance see this guide.

Orders already created

• Orders that are already created cannot be cancelled before shipping; you must follow the returns policy after you receive the order.
• See Lumin’s order cancellation policy for details: Order cancellation article.

What happens when you cancel

Access and membership

After cancellation, access to any subscription benefits normally continues until the end of the current paid period unless otherwise stated.

Automatic renewals will stop after cancellation so you will not be billed again for future cycles.

Orders and shipments

Cancelling a subscription does not retroactively cancel orders that were already created or recently renewed.

If an order has shipped, you must wait to receive it and then follow the returns process to seek a refund if eligible.

Data and account

Your account and order history typically remain accessible unless you request account deletion separately.

Retain cancellation confirmation emails and screenshots as proof of your request and timing.

Will I get a refund?

General refund policy

Unopened orders may be returned for a full refund provided they are shipped back to Lumin’s warehouse under the applicable return instructions.

International customers, including those in Nigeria, must follow the “other countries” return instructions listed by Lumin.

Exceptions and special cases

• Orders marked "Refused" or "Returned to Sender" are eligible only for a 50% refund; original shipping fees are non‑refundable.
• Free trial orders are non‑refundable.
• Lumin’s 30‑Day Satisfaction Guarantee applies to first‑time full‑size orders only and excludes shipping and customs fees; it does not apply to free trials or subsequent renewals.

How to request a refund

If you believe you qualify, follow Lumin’s return instructions and retain proof of shipment and tracking information.

See Lumin’s return and refund policy for detailed steps: Return & Refund Policy.

Lumin plans and pricing

Available plans

Pricing notes

Prices shown reflect EUR amounts. For Nigeria App Store prices an approximate conversion of €1 = ₦1,600 was used for reference.

Actual EUR billed may vary slightly due to Apple’s or Google’s daily exchange rate and rounding when billed through app stores.

Your consumer rights in Nigeria

Legal protections

Nigerian consumers have the right to challenge unsolicited recurring services and can seek remedies under consumer protection laws such as provisions in the Consumer Protection Council Act.

If a subscription was enrolled without clear, informed consent you may be entitled to a refund or other remedies under local law.

Practical actions you can take

• Keep all transaction records, screenshots, and communications as evidence.
• Contact your bank or card issuer to request a chargeback if terms were misleading or consent was not given.
• File complaints with local consumer protection authorities if Lumin does not resolve the issue.

Customs and shipping fees

Lumin’s policy generally treats shipping and customs fees as non‑refundable, but Nigerian consumers can still dispute charges if fees were not clearly communicated.

A chargeback via your payment provider is a common remedy when merchant policies are insufficient or unclear.

Customer experiences

Positive feedback

Some customers praise Lumin for product effectiveness, improved skin hydration and texture, and responsive customer service.

Positive reviews often highlight visible skin improvements and helpful support interactions.

Negative feedback

Common complaints include unwanted automatic subscriptions, difficulty cancelling, and unexpected charges after free trials.

There are also reports of slow or failed deliveries and limited transparency around shipping timelines and returns.

Sources and further reading

• Trustpilot reviews: Trustpilot - Lumin
• Community reports: Reddit discussion

Documentation checklist

Essentials to gather

• Order number(s) and subscription ID(s).
• Cancellation confirmation email or screenshots of the cancellation action.
• Proof of shipment and tracking for returns (if applicable).

Payment and communication records

• Bank or card statements showing charges and dates.
• Copies of emails, chat transcripts, and any support tickets with Lumin.
• Screenshots of account/subscription pages and any promotional terms shown during signup.

Common mistakes

Assuming cancellation is automatic

Some customers assume cancelling a trial or service happens automatically; always confirm cancellation and save the confirmation email.

Failing to check the subscription platform (Apple/Google) can leave the subscription active despite cancelling on Lumin’s website.

Returning items incorrectly

Returning an item without following Lumin’s specified return process or without proof of shipment can delay or forfeit refunds.

Refusing delivery or allowing shipments to be returned to sender often results in a reduced refund (50%) and non‑refundable shipping costs.

Comparative recap

Quick comparison

Action summary

Cancel via the method you used to subscribe (Lumin account or app store) and save confirmation evidence.

If charged unexpectedly, gather documentation and consider a payment dispute if Lumin cannot resolve the issue.

After cancelling

What to expect next

Look for a Cancellation Confirmation email after you cancel; retain it as proof of cancellation and timing.

Access typically remains until the end of the paid period unless stated otherwise in your account details.

Where to get more help

• Lumin help center: Lumin Help Center
• Order cancellation guidance: Can I cancel my order?
• Subscription cancellation steps (third‑party): How to cancel Lumin subscription

Address

Primary mailing address

Lumin Skincare S Lemon Avenue #5466 340 91789 Walnut

Notes about the address

Use this address only for formal correspondence. Returns and refunds typically require following the return instructions provided in Lumin’s support articles.

If you plan to send documents, include your order number and contact details to help Lumin match your correspondence to your account.