Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mdacne service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mdacne: Easy Method
What is Mdacne
Service overview
Mdacne is an online personalised acne-treatment service that provides tailored skincare kits, supplements and ongoing treatment plans designed by dermatologists.
The service is delivered via the Mdacne website and mobile app, with recurring subscription shipments for users who continue treatment after any trial offer.
How it is delivered
Treatment plans use a combination of topical products and optional oral supplements which are dispatched as periodic kits to the user’s shipping address.
Account management, billing and cancellations are handled through the Mdacne account area on the website or within app-store subscription settings for iOS/Android subscribers.
How to cancel Mdacne
Cancel through the website or app
- Sign in to your Mdacne account on mdacne.com or open the Mdacne app.
- Go to Account or Subscription settings and select the option to cancel the subscription.
- Complete any on-screen confirmations; keep a screenshot or confirmation email for your records.
Cancel via app stores and timing rules
- If you subscribed through Apple (iOS) or Google Play, cancel in your device’s subscription settings rather than inside the Mdacne website or app.
- Cancellations must be made at least 5 business days before the next billing and shipping date to stop the upcoming charge and shipment.
- If you miss the 5-business-day cutoff and the order has already been processed or shipped, it cannot be cancelled.
What happens when you cancel
Access and shipments
Cancelling prevents future recurring charges and future shipments if done before the 5-business-day cutoff for the upcoming order.
If an order has already been processed or shipped before cancellation, that particular order cannot be stopped or recalled by Mdacne.
Account data and communication
After cancellation, your account remains accessible for account history, but you will not receive further subscription shipments.
You can keep records of previous invoices, messages and treatment history; contact support to request copies if needed.
Will I get a refund?
General refund policy
Mdacne’s standard policy is that subscription kits are not refundable once billed and returns are not accepted for subscription orders.
Trial kits are free products and are not eligible for returns or refunds; only shipping and handling charges may apply where indicated.
Exceptions and special guarantees
- Shop (one-time) orders may be returned only if unopened and within 10 days of receipt; return shipping is paid by the customer and refunds are processed after the item is received (typically 5 - 10 business days).
- There is a Money-Back Guarantee for first-time users who start treatment after 17 June 2024: follow the usage guidelines, submit selfies every 30 days, continue treatment for 180 days, and file a claim between days 180 - 210. Approved claims are refunded within 30 days to the original payment method.
Mdacne plans and pricing
Pricing summary
Below are representative product prices converted to euros. Exchange rates fluctuate; use these figures as an estimate only.
Products and features
| Plan / Product | Price (EUR) | Period / Quantity | Key features |
|---|---|---|---|
| Acne Treatment Cream (2.5% Benzoyl Peroxide) | €36.30 | Varies | Micronized benzoyl peroxide 2.5%, plant-based hydrating ingredients, dermatologist-designed |
| Skin-Clearing Supplements (30 Vegan Capsules) | €56.91 | 30-day supply | Dermatologist formulated vitamins A, B5, B3, Zinc, Selenium etc. |
Your consumer rights in Nigeria
Disclosure and expectations
Under Nigerian consumer protection norms, consumers should receive clear pre-purchase disclosure of cancellation and refund policies.
Mdacne provides explicit terms and Help Center articles that outline cancellation and refund rules; these are the primary contractual terms you should rely on.
Escalation options in Nigeria
- If support is unresponsive, consider contacting your payment provider (credit card, bank or payment platform) to request a chargeback as appropriate.
- For unresolved delivery, billing or service complaints, you may file a complaint with Nigerian consumer protection agencies or relevant regulators; keep all documentation and timelines.
Customer experiences
Positive experiences
- Many users report visible acne reduction, clearer skin and appreciation for dermatologist-designed personalised plans.
- Customers often praise proactive customer service and the perceived quality of formulations.
Negative experiences
- Common complaints include difficulty cancelling subscriptions and unclear billing or membership cost communication.
- Some users report skin irritation or worsening breakouts, and there are occasional reports of delayed or non-delivered shipments.
Documentation checklist
Essential items to prepare
- Order number(s) and dates for the relevant charges or shipments.
- Account email or username used with Mdacne and screenshots of subscription settings.
- Payment receipts, bank or card statements showing the charge(s).
Supporting evidence for disputes
- Photos of unopened items (for shop returns) or shipment tracking information.
- Any correspondence with Mdacne support and screenshots of cancellation attempts.
- If claiming the Money-Back Guarantee, keep the required progress selfies and submission receipts every 30 days.
Common mistakes
Missing the cancellation window
A frequent error is cancelling too close to the next billing/shipping date. Mdacne requires cancellation at least 5 business days before that date.
If you cancel after the cutoff, the upcoming order may still be processed and shipped and cannot be stopped.
Using the wrong channel to cancel
Another common mistake is attempting to cancel an app-store subscription from the Mdacne website (or vice versa).
If you subscribed via Apple or Google Play, you must cancel through your device’s subscription management to stop future charges.
Comparative recap
Quick policy comparison
The table below summarises the key cancellation and refund points to help you decide your next steps.
At-a-glance decisions
| Feature | Mdacne policy | Notes for Nigeria users |
|---|---|---|
| Cancellation deadline | At least 5 business days before next billing/shipping | Cancel via account or app-store subscription settings depending on how you subscribed |
| Cancel after processing | Orders already processed/shipped cannot be cancelled | If shipped, you may need to follow the shop returns policy or escalate to payment provider |
| Trial kit refunds | Trial kits are not refundable; may have shipping charges | Do not expect a money refund for free trial items |
| Subscription refunds | Subscription kits are not refundable once billed | Only eligible exceptions: approved Money-Back Guarantee claims or unopened shop returns |
| Shop (one-time) returns | Unopened returns within 10 days; customer pays return shipping | Refund processed after receipt and inspection (typically 5 - 10 business days) |
| Money-Back Guarantee | Available for qualifying first-time users starting treatment after 17 June 2024 | Strict usage and submission requirements; claim window days 180 - 210 |
After cancelling
What to check immediately
- Save or screenshot the cancellation confirmation and any follow-up emails for proof of cancellation.
- Check your next billing date and bank/card statements to confirm no further charges appear.
Where to get help
- Mdacne Terms & Support: https://www.mdacne.com/terms
- Help Center (cancellations, refunds): Mdacne Help Center
- App-store cancellation guidance: follow Apple or Google Play subscription support in your device settings; general help: Donotpay Mdacne cancel guide
Address
Registered correspondence address
Mdacne
St Peter's Hill, Castle House PE9 2PE, Stamford
Notes about local support
There is no Nigeria-specific office listed in public Mdacne information; use the web Help Center and support channels for service issues.
If you need further escalation in Nigeria, keep documentation and contact your payment provider or local consumer protection agency.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.