Cancel Notta: Easy Method

What is Notta

Overview

Notta is a cloud-based transcription and speech-to-text service that converts audio and video into written text. It offers mobile and web apps, trial periods, and subscription plans for individual and business use.

How it is provided

Notta subscriptions are sold through multiple platforms: Apple App Store, Google Play, and Notta Web (direct). The platform you used to subscribe determines how you cancel and request refunds.

How to cancel Notta

General rules

Subscriptions auto-renew unless cancelled. Deleting the app or your Notta account does not stop billing.

You must cancel at least 24 hours before the next billing date to avoid being charged for the next cycle.

Step-by-step cancellation by platform

• Apple App Store: Open Settings or App Store on your iPhone/iPad → tap your name → Subscriptions → select Notta → Cancel Subscription.
• Google Play: Open Google Play Store → Menu → Payments & subscriptions → Subscriptions → select Notta → Cancel subscription.
• Notta Web (direct): Sign in at Notta Web → Profile → Billing → "Cancel subscription".
• Mobile 3-day free trial: Cancel at least 24 hours before trial end or you will be charged immediately; cancelling during the trial can end the trial immediately on some mobile platforms.
• Web 3-day or 7-day Business trial: Cancel before trial expiry to avoid charges; cancellation will stop renewal but you keep access until the trial period ends.

What happens when you cancel

Access after cancellation

After you cancel a paid subscription, you retain access to paid features until the end of the current billing cycle. Access does not end immediately unless platform rules state otherwise.

Renewal and billing

Auto-renewal stops at the end of the current paid period when you cancel. To avoid the next charge you must cancel at least 24 hours before the next billing date.

Account and data

Cancelling a subscription does not automatically delete your Notta account or your transcripts. You will need to delete your account separately if you want data removed.

If you delete your account, export any needed transcripts before deletion; deletion does not guarantee refund of prepaid fees.

Will I get a refund?

Standard refund policy

Subscriptions are generally non-refundable. Purchases made through Apple or Google Play must follow those platforms' refund processes.

Exceptions and Notta Terms

Notta’s Terms of Service state that prepaid fees may be refundable for the unused remainder of a term after termination, depending on circumstances.

To request a refund through Notta, contact Notta support and provide payment details and reason for the request. For Apple/Google purchases, follow their refund procedures.

Practical considerations

• Refunds are rarely automatic and may require disputes or escalation.
• If charged despite cancelling, contact the platform first (Apple/Google), then Notta support if needed.

Notta plans and pricing

Plan overview

Official plan names, regional prices, and billing cycles vary by platform and country. Where exact prices differ by region or change frequently, the table below reflects that pricing is variable.

How to check your price

See billing details in your App Store / Google Play subscription page or in Notta Web Profile → Billing to view exact amounts and next billing date.

Your consumer rights in Nigeria

General consumer protections

Nigerian consumer law protects against unfair business practices and misrepresentation. This can include deceptive trial terms or unauthorized charges.

Practical steps in Nigeria

• Document all communications with Notta and the app store or payment processor.
• Dispute unauthorized charges with your bank or card issuer and with Apple/Google if the purchase went through those platforms.
• Consider contacting Nigerian consumer protection agencies or an attorney for persistent unresolved issues.

Terms of service vs. practice

Notta’s Terms allow refund of prepaid fees for remaining term on termination, but in practice refunds may be difficult to obtain.

Platform disputes (Apple/Google) are often the most effective route for consumers in Nigeria to recover unauthorized charges.

Customer experiences

Positive feedback

Some users praise Notta for multilingual transcription accuracy and quick turnaround in many cases.

Other users report responsive customer support and successful refunds when issues were clearly documented.

Negative feedback

Many complaints involve billing problems: charges after cancelling, trial limitations, or unexpected recurring fees.

Users also report occasional poor customer support response times and technical issues such as limited transcription length or accuracy with specialized vocabulary.

Balanced takeaway

Notta can deliver good transcription value for many users, but be cautious with trials and monitor billing closely.

Keep records and be prepared to use platform dispute channels if you encounter unauthorized charges or unresolved refunds.

Documentation checklist

What to gather before contacting support

• Account email and Notta username used for the subscription.
• Receipt(s) or invoice showing date of purchase and amount charged.
• Subscription ID or billing reference from Apple/Google or Notta Web.
• Dates and screenshots showing cancellation attempts, trial expiry, or error messages.

When escalating disputes

• Bank/card chargeback reference (if opened with your payment provider).
• Copies of communications with Notta support and platform support replies.
• Any logs or sample transcripts that show limited trial functionality (if relevant to your complaint).

Common mistakes

Assuming deleting the app cancels billing

Many users delete the Notta app but continue being billed because subscriptions remain active with the store. Always cancel via the platform where you subscribed.

Missing the 24-hour cancellation window

Cancelling too close to the renewal date often results in being charged for the next period. Cancel at least 24 hours before the next billing date.

Expecting automatic refunds

Assuming a refund will be issued automatically can lead to frustration. Refunds typically require a formal request via Apple, Google, or Notta support and may be declined.

Comparative recap

How platforms compare

This table summarizes the practical differences in cancellation and refund paths across purchase methods.

Quick reference

After cancelling

What to do immediately

Confirm cancellation in the platform’s subscription list and save screenshots of the cancellation confirmation and next billing date.

Export any transcripts or data you want to keep before access expires or before deleting your account.

Where to get help

• Notta: Cancel your Notta subscription
• Notta: 3-day Free Trial details
• Notta: 7-day Business Trial (web)
• For Apple/Google purchases, use the built-in refund request and dispute process in the App Store or Google Play Store.

Address

Primary office (corporate)

Notta lists a Tokyo corporate address: 1-12-1 Dogenzaka, Shibuya Mark City W, 22nd Floor, Shibuya-ku, Tokyo, Japan.

Alternate locations and contact

Notta may also operate through a Singapore-registered entity (NOTTA PTE. LTD.) and other regional offices. For billing or legal matters, use the contact channels in the Notta website or support center.