Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Skin+Me service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Skin+Me: Easy Method
What is Skin+Me
Overview
Skin+Me is a personalised skincare subscription service that provides treatment plans and products tailored to individual skin concerns.
The service combines an online consultation with recurring deliveries of prescription-strength and cosmeceutical products.
How the service works
You complete an online consultation and receive a recommended plan and products shipped on a subscription schedule.
Subscriptions are managed online through your Skin+Me account and can be adjusted, paused, or cancelled following the company procedures.
How to cancel Skin+Me
Cancel via your dashboard
- Log in to your account at the Skin+Me website.
- Use the "Cancel Subscription" or "Need a break?" option within your dashboard to stop future deliveries.
- For details see the support page: How do I cancel my subscription?.
Cancel before your first delivery
- If you have not yet received your first delivery, cancellation must be handled manually by email.
- Email the team to request cancellation: hello@hairandme.com.
- Reference your account details and order number in that email.
Cancel or pause after first delivery
- After your first delivery log in, go to "Manage Subscription" and click "Cancel My Plan" to cancel or pause future shipments.
- Support detail: Manage or cancel subscription.
- Keep a screenshot or confirmation of the cancellation for your records.
What happens when you cancel
Access and future deliveries
Cancellation stops future scheduled shipments; it does not usually affect items already dispatched.
If a delivery has already been sent, you may still receive that parcel and will need to follow the returns process if you want a refund.
Account and data
Your account remains available for reactivation unless you request full account deletion.
Personal data retention follows Skin+Me's privacy policy and local legal requirements.
Renewal and reactivation
You can usually reactivate or restart a subscription from the dashboard after cancellation.
Check the account area for available reactivation options and any updated pricing or treatment recommendations.
Will I get a refund?
Standard refund policy
Consumers generally have a statutory right to cancel within 14 days after receiving products and request a refund.
Refunds may include the price paid plus delivery costs (using the cheapest method) if goods are returned promptly and undamaged.
Defective or incorrect items
- If products are defective or delivered in error, you are entitled to a full refund plus delivery costs.
- In these cases Skin+Me should cover return postage and replacement or refund.
- See full details: Cancellation rights.
Exceptions and non-refundable items
- Return shipping is usually at the consumer’s expense unless items are faulty or sent in error.
- Payments for subscription consultations or services are non-refundable and non-cancellable once made.
- Always keep proof of postage and condition photos when returning goods.
Skin+Me plans and pricing
Available plans
Official plan names and exact prices for Nigeria are not listed in the available sources.
Pricing may be displayed in GBP or local currency depending on the checkout and region settings.
Currency and notes
No exact Euro (EUR) pricing for Skin+Me in Nigeria (2024/2025) was found in available official sources.
Nigerian listings typically show prices in Naira (₦) and official subscription details are often in GBP.
| Plan | Price | Billing frequency | Notes |
|---|---|---|---|
| Starter / Standard / Prescription | Varies | Varies | Varies |
Your consumer rights in Nigeria
FCCPA 2018 summary
Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers have rights to fair treatment and remedies for defective or substandard goods.
The law invalidates unfair "no refund" policies that create an imbalance and requires clear information and fair contract terms.
How this applies to Skin+Me customers
- You can seek returns or refunds for defective or misdescribed products under FCCPA protections.
- Businesses may be subject to regulatory or court enforcement if they deny reasonable cancellation or refund requests.
- For local context see: No-refund policies in Nigeria - article.
Customer experiences
Positive feedback
- Many users report improvements in acne, hyperpigmentation, rosacea, and skin texture after using the products.
- Customers praise the personalised approach, the daily doser convenience, and the straightforward subscription flow.
- Customer service is often described as prompt, friendly, and helpful with treatment adjustments.
Negative feedback
- Some users find subscription terms unclear and report confusion about recurring billing.
- There are complaints about difficulty cancelling, with a few users saying it felt "impossible to cancel".
- Occasional reports of slow or generic customer support responses have appeared in reviews.
Documentation checklist
What to include in a cancellation or refund request
- Account email, full name, and phone number used for the Skin+Me account.
- Order number, delivery date, and a clear request to cancel or refund.
- Payment reference or bank transaction ID if available.
Evidence for returns and defects
- Photographs showing product condition or defect and packaging upon arrival.
- Proof of return postage and tracking number when you send items back.
- Copies of any correspondence with customer service, including response times.
Common mistakes
Timing errors
Waiting until after the renewal date to cancel often results in an additional charge for the next period.
Always check your next-billing date and cancel before that cutoff to avoid unwanted renewals.
Communication and return errors
Assuming an email was received without a confirmation can lead to failed cancellations; always ask for written confirmation.
Failing to return goods promptly or returning items damaged can void refund eligibility under the stated policy.
Comparative recap
Quick summary
The table below summarises key cancellation and refund points for quick reference.
How to use this table
Use it to check cancel method, refund windows and common exceptions before contacting support.
| Feature | Skin+Me |
|---|---|
| Cancel method | Online dashboard ("Cancel Subscription" / "Need a break?") or email before first delivery |
| Cancel before first delivery | Email required: hello@hairandme.com |
| Refund window | 14 days after delivery (statutory right cited) |
| Return shipping | Consumer pays unless item is defective or sent in error |
| Consultation fees | Non-refundable once paid |
| Customer service | Generally helpful but some users report delays or unclear replies |
After cancelling
Next steps
- Keep screenshots or emails confirming the cancellation and any reference numbers.
- If you expect a refund, prepare proof of return and monitor bank statements for the refund timeline.
- Contact customer support again if you do not receive confirmation or refund within a reasonable period.
Useful links
- How to cancel: Cancel subscription support
- Cancellation rights and returns: Cancellation rights
- Manage subscription: Manage or cancel
- Customer reviews: Trustpilot reviews
- Nigeria consumer law context: FCCPA article
Address
Company address
Skin + Me Ltd
Harrow Road, The Battleship Building, 179 W26NB, London, United Kingdom
Notes about contacting from Nigeria
No Nigeria-specific postal address was found in the available sources; cancellations and support are handled online or by email.
Use email contacts for cancellation queries: hello@hairandme.com and for general support check the website support pages linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.