Turkey'da 1 numaralı iptal hizmeti
Sayın Yetkili,
Bu belgeyle Talkspace hizmetine ilişkin sözleşmeyi sonlandırma kararımı bildiriyorum.
Bu bildirim, sözleşmeyi mümkün olan ilk vade tarihinde veya geçerli sözleşme süresine uygun olarak iptal etme konusunda kesin, açık ve net bir irade teşkil etmektedir.
Lütfen aşağıdakiler için gerekli tüm önlemleri alın:
– iptalin geçerli olduğu tarihten itibaren tüm faturalamayı durdurun;
– bu talebin kaydedildiğini yazılı olarak bana onaylayın;
– ve uygun olduğunda, bana nihai hesap özetini veya bakiye onayını gönderin.
Bu iptal size sertifikalı e-posta yoluyla gönderilmektedir. Gönderim, zaman damgası ve içeriğin bütünlüğü kanıtlanmıştır, bu da onu elektronik kanıt gereksinimlerini karşılayan kanıtlayıcı bir yazılı belge yapar. Bu nedenle, yazılı bildirim ve sözleşme özgürlüğü ile ilgili geçerli ilkelere uygun olarak bu iptalin düzenli işlemini gerçekleştirmek için gerekli tüm unsurlara sahipsiniz.
Kişisel verilerin korunmasına ilişkin kurallara uygun olarak, ayrıca sizden şunları talep ediyorum:
– yasal veya muhasebe yükümlülükleriniz için gerekli olmayan tüm verilerimi silin;
– ilgili tüm kişisel alanları kapatın;
– ve gizlilik haklarına göre verilerin etkin şekilde silindiğini bana onaylayın.
Bu bildirimin tam bir kopyasını ve gönderim kanıtını saklıyorum.
Cancel Talkspace: Complete Guide
What is Talkspace
Overview
Talkspace is an online mental health service that connects users with licensed therapists for messaging and live sessions. It offers subscription plans, add-on live sessions, and self-guided (Talkspace Go) options.
How it works in Nigeria
In Nigeria, services are available both through the global Talkspace platform and a localized brand (Talk Space Counselling). Payment and refund terms can differ between the global platform and the local provider.
How to cancel Talkspace
Cancelling a Talkspace Go (self-guided) subscription
- Cancel through the platform you used to purchase: Apple App Store, Google Play, or the Talkspace website.
- Do not expect to cancel from inside the app; changes must be made in the purchase settings of the app store or on the website.
- After canceling, check your purchase settings for an “expires on” or “cancels on” date to confirm the cancellation.
- See the official guidance: How to cancel Talkspace Go.
Cancelling a regular Talkspace therapy plan (out-of-pocket)
- Log into your Talkspace account on the web or in the app.
- Navigate to Account → Payment and plan, then choose “stop subscription renewal” or confirm cancellation.
- Sessions already paid for and scheduled within the current billing period remain available until that period ends.
- See: Cancel subscription plan.
Rescheduling or cancelling live sessions
- Reschedule or cancel live (video/audio) sessions through your account or by contacting your provider.
- Do this at least 24 hours before the session to avoid penalties such as fees or loss of session credits.
- See instructions: Start, schedule, update, or cancel a session.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, access to services typically continues until the end of the already-paid billing period. Scheduled sessions within that period remain available.
Billing and auto-renewal
Cancellation stops future automatic renewals. You should see a confirmation and an “expires on” or “cancels on” date in your purchase settings or account page.
Account data and messages
Your account data, messages, and records are retained according to Talkspace’s data and privacy policies. If you need records, download or request them before long-term account closure.
Will I get a refund?
Talkspace global refund policy
Talkspace generally does not issue refunds for services already rendered, including subscriptions, session fees, copays, and missed or late live sessions.
Exceptions and timelines
- Support may evaluate refund requests if submitted within 90 days of the charge; refunds are discretionary and not guaranteed.
- When approved, refunds are typically processed within 3 - 5 business days to the original payment method.
Platform-specific refund steps
- Android (Google Play) self-guided purchases: you may need to email support with the receipt or order number.
- iPhone (Apple) purchases: refunds must be requested through Apple directly.
- Talkspace refund policy: Plan cancellation and refund policy.
Talkspace plans and pricing
Overview of available pricing
Exact plan prices for Talkspace in Nigeria were not available in EUR. Pricing is typically shown in NGN or USD on purchase.
How to read the pricing table
Use the table below as a guide. Convert NGN or USD to EUR using current exchange rates if needed.
| Plan | Price | Notes |
|---|---|---|
| Self-guided (Talkspace Go) | Varies | Purchased via Apple, Google, or website; cancel through purchase platform. |
| Regular therapy subscription | Varies | Paid monthly or per-package in NGN or USD; check account Payment & plan. |
| Live sessions (add-on) | Varies | Priced per session; local providers may set different NGN rates. |
Your consumer rights in Nigeria
Cooling-off and statutory rights
There is no automatic 14-day statutory cooling-off period or guaranteed right to a refund specified by Talkspace globally or for Nigeria.
Refund request rules
- Refunds are discretionary and must generally be requested within 90 days of the charge for evaluation.
- Services already delivered are typically non-refundable.
Local Talk Space Counselling (Nigeria) policy
Local terms may differ. Talk Space Counselling Nigeria allows refunds within 1 week of payment with at least 5 days’ notice, minus a 10% administrative fee.
Less than 5 days’ notice forfeits 50%; no-shows forfeit the full payment. Sessions may be transferable. See local terms: Talk Space Counselling terms.
Customer experiences
Positive feedback
Users praise convenience, flexible scheduling, a user-friendly interface, and supportive therapists. Nigerian clients report professional and empathetic counseling from local providers.
Negative feedback
Complaints include difficulties cancelling or rescheduling, unexpected billing, delayed customer support, therapist mismatches, and challenges obtaining refunds.
Where reviews appear
- Global reviews: Trustpilot
- Nigeria/local reviews: Talk Space Counselling testimonials
- Complaint listings: SiteJabber
Documentation checklist
Essential items to collect
- Payment receipt or order number (from Apple, Google, or Talkspace).
- Account email and username used for the Talkspace service.
- Dates and times of charged sessions and scheduled appointments.
Supporting evidence
- Screenshots of purchase history showing “expires on” or charge details.
- Copies of messages or emails with support or your provider regarding cancellations.
- Bank or card statement entries for the charge.
Common mistakes
Attempting to cancel in the wrong place
Many users try to cancel Talkspace Go inside the app; however, app-store purchases require cancellation through Apple or Google purchase settings.
Missing notice periods
Users often miss the 24-hour cancellation window for live sessions or the local provider’s 5-day notice rule, leading to partial or full forfeiture of fees.
Not keeping proof
Failing to save receipts, order numbers, or cancellation confirmations makes refund requests and disputes harder to resolve.
Comparative recap
Quick feature comparison
The table below summarizes how cancellation, refunds, and notice requirements differ by product type.
| Feature | Talkspace Go (self-guided) | Regular therapy subscription | Live sessions |
|---|---|---|---|
| How to cancel | Cancel via Apple/Google/the website | Account → Payment & plan → stop subscription renewal | Cancel/reschedule via account or provider |
| Refund likelihood | Low; platform-specific refund process | Low; discretionary within 90 days | Usually non-refundable if within penalty window |
| Notice required | Follow platform terms | None for subscription end; check billing cycle | At least 24 hours (provider/local rules may vary) |
After cancelling
Immediate steps
- Verify cancellation in purchase settings or account page and save any confirmation screenshots or emails.
- Check the “expires on” or “cancels on” date to confirm when access ends.
If you are still charged or need a refund
- Contact Talkspace support via the Help Center and provide receipts and order numbers: Talkspace Help Center.
- For Apple purchases, request a refund through Apple. For Google Play, include the receipt/order number when contacting support.
- If your provider is the local Talk Space Counselling, review local terms and contact them directly: Local terms and contact.
Address
Primary correspondence address (Nigeria)
Plot 7, Liberty Estate, Behind AMAC Market, Lugbe, FCT, Abuja
How to use the address
Use this address for formal correspondence if a physical contact is required by the local provider or for recorded mail related to cancellations or disputes.
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FAQ
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