Postclic premium unlimited: promotional offer at ₦1,494.90 for 48h, then ₦81,389.00 per month without commitment
Cancellation service #1 in Nigeria
Cancel The Coach App: Easy Method
What is The Coach App
Overview
The Coach App is a mobile coaching and health app offering workouts, Kegel trainers, meal plans, and guided coaching content aimed at improving wellbeing and intimate or family relationships.
How it is delivered
Services are delivered as digital content through the app on iOS and Android, and via web account management. Subscriptions and purchases are handled either through the platform stores (Apple/Google) or directly via the website.
How to cancel The Coach App
Cancel via Apple App Store
- Open your Apple ID settings on your iPhone, iPad or via iTunes on a computer.
- Find Subscriptions, select The Coach App, and turn off auto-renewal at least 24 hours before the trial or subscription period ends.
- See the terms: the.coach terms.
Cancel via Google Play and Web
- Open Google Play → Subscriptions → select The Coach App → Cancel. Turn off auto-renewal at least 24 hours before period end.
- To cancel web subscriptions, use Profile → Support (Android) or Profile → Account Settings (iOS) in The Coach App before the current period ends.
- Important: deleting the app does not cancel your subscription; you must cancel through the platform or account settings.
What happens when you cancel
Access after cancellation
After cancelling, you generally keep access until the end of the paid period or trial. Content already delivered typically remains available until that date.
Billing and auto-renewal
Cancelling stops future automatic renewals, provided you disable auto-renewal at least 24 hours before the next billing or trial expiry.
Data and account retention
Canceling a subscription normally does not automatically delete your account or personal data. Check account settings or contact support if you want data removed.
Will I get a refund?
App Store and Google Play refunds
Refunds for purchases made through Apple must be requested from Apple and are subject to Apple’s refund policies.
Refunds for purchases made through Google Play must be requested from Google and are subject to Google’s policies.
Web purchases and exceptions
Refunds for purchases made via the website are at the provider’s discretion and may be possible if the request is acceptable and within the subscription period.
Generally, refunds are unlikely once the subscription period has expired or content has been accessed. See the provider policy: refund policy.
The Coach App plans and pricing
Available plans
Exact plans and local pricing for Nigeria under the exact name “The Coach App” were not found in the available data.
Pricing notes
Where pricing is not listed, it may vary by platform, country, and currency. Check the app stores or the website for current offers before subscribing.
| Plan | Billing period | Price | Currency |
|---|---|---|---|
| Varies | Varies | Varies | Varies |
Your consumer rights in Nigeria
Legal framework
Consumers in Nigeria are protected by national consumer protection laws and regulations, including provisions in the Federal Competition and Consumer Protection Act relating to unfair practices.
Digital content and cooling-off
For digital content that is accessed or delivered immediately, statutory “cooling-off” rights are often limited. Refund rights for immediate access are typically conditional and may not apply once content has been used.
Practical steps in Nigeria
If you believe you have been billed wrongly, contact the platform (Apple/Google) first, then the app provider via support and, if needed, your bank to request a charge dispute.
Customer experiences
Positive feedback
Users report improvements in relationships, a well-designed interface, helpful coaching and motivation via notifications. Reviews praise the Kegel trainer, workouts, and meal plans as effective and life-changing.
Negative feedback
Some users report billing issues such as continuing charges after cancellation and difficulty cancelling via app or website.
There are also complaints about poor customer service, generic support replies, bugs (for example audio issues in videos), and access problems after payment.
Documentation checklist
What to collect
- Receipt or order confirmation from Apple, Google Play, or the website (date and order ID).
- Screenshots showing active subscription, cancellation attempts, or billing charges.
- Copies of any support emails or chat transcripts with the provider.
How to present evidence
- Organise items by date and platform (Apple, Google Play, Website).
- When contacting support or your payment provider, include order IDs, screenshot evidence and a concise request (cancel/refund/dispute).
Common mistakes
Assuming app deletion cancels subscription
Deleting The Coach App does not cancel the subscription. Many users mistakenly delete the app and continue to be billed because auto-renewal remains active in the store account.
Missing the 24-hour window
Failing to cancel at least 24 hours before the trial or billing cycle ends is a frequent cause of unwanted charges. Always check renewal dates and cancel early where possible.
Poor evidence collection
Not saving receipts, order IDs, or screenshots makes disputes with stores or banks harder to resolve. Collect documentation at the time of purchase.
Comparative recap
Quick comparison
The table below summarises the main cancellation routes, who handles refunds, and important notes for each method.
How to use this table
Find the platform you used to subscribe, follow the “How to cancel” steps, and use the listed refund route as your first point of contact.
| Method | How to cancel | Refund route | Notes |
|---|---|---|---|
| Apple App Store | Cancel via Apple ID → Subscriptions; turn off auto-renewal ≥24 hours before period end. | Request refund from Apple (Apple policy). | Apple controls billing and refunds; see terms. |
| Google Play | Cancel via Google Play → Subscriptions; turn off auto-renewal ≥24 hours before period end. | Request refund from Google (Google policy). | Google handles refunds and cancellations for Play purchases. |
| Web (direct) | Cancel via The Coach App Profile → Support (Android) or Profile → Account Settings (iOS) before period end. | Refunds at provider’s discretion per refund policy. | Deleting the app does not cancel subscriptions. See refund policy. |
After cancelling
Next steps
Keep your cancellation confirmation, order IDs and any screenshots. Verify that auto-renewal is off in your Apple ID or Google account.
If you paid via a bank card, monitor statements for any unexpected charges for one or two billing cycles.
If you still get charged
- Contact the platform (Apple or Google) to raise a refund request and provide evidence.
- Contact The Coach App support through Profile → Support or via the provider links: terms and refund policy.
- If unresolved, contact your bank to dispute the charge and provide documentation.
Address
Company address
Care of PO Box 272, Bath Street, Glasgow, Scotland G2 4JR.
Contact notes
This address is the registered contact for COACH-APP LTD as listed in company records. For subscription or refund issues, use in-app support and platform refund channels first.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Kemi Yakubu
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.