Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Citymain service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Citymain: Step-by-Step Guide
What is Citymain
Overview
Citymain is a company that provides gadget insurance and related subscription services, operated by Citymain Administrators Ltd.
Services typically cover mobile devices and related claims handling, with subscriptions managed via the Citymain website or mobile app stores.
Provider details
Citymain's registered office for Citymain Administrators Ltd is in Portsmouth, UK, but the service is used by customers in multiple countries including Nigeria.
Customer-facing operations include online account management and app-store subscription routes for Android and iOS.
How to cancel Citymain
Cancel via Citymain website
- Log in to the Citymain website at your account area.
- Go to "My Account" → "Subscriptions" → "Manage Subscription".
- Choose "Cancel Subscription" and follow the on-screen prompts.
- You should receive a confirmation email after cancellation.
Cancel via app stores
- Google Play: Open Play Store → Menu → Subscriptions → find Citymain → tap "Cancel Subscription" and follow prompts.
- Apple App Store: Open iOS Settings → tap your name → Subscriptions → find Citymain → tap "Cancel Subscription" and confirm.
- Use the app-store receipt or account settings to verify cancellation if needed.
What happens when you cancel
Access and billing
You can cancel at any time with no cancellation fees, and access to subscription benefits continues until the end of the current billing period.
Ongoing renewals stop after the billing period in which you cancelled; no further subscription charges should occur.
Account data and confirmations
After cancelling you should receive an email confirmation. Keep this for your records and any disputes.
Account data and past policy information are generally retained by the provider; contact support if you need records or deletion.
Will I get a refund?
Published policy
Citymain's public information does not clearly state a general refund policy beyond cancellation terms.
Available guides report cancellation with no fees and no explicit mention of refunds; access continues until the billing period ends.
Exceptions and how to seek refunds
- If you believe you are owed a refund (e.g., duplicated charge), contact Citymain support and provide proof of payment.
- If purchased through Google Play or Apple, you may also check app-store refund procedures with Google or Apple.
- If you cannot resolve the issue, escalate to your payment provider (bank or card issuer) and consider consumer protection routes in Nigeria.
Citymain plans and pricing
Available plan overview
Specific plan names and prices are not publicly listed in the available sources for Nigeria.
Prices and coverage may vary by device, location, and chosen options; always check the checkout details before subscribing.
Pricing summary
| Plan | Price | Billing Period |
|---|---|---|
| Basic / Standard / Premium | Varies | Varies |
Your consumer rights in Nigeria
Relevant law and protections
Nigerian consumers are protected by general consumer protection provisions such as those in the Federal Competition and Consumer Protection Act.
These laws cover rights against unfair contract terms, misrepresentations, and unfair trade practices.
How to escalate complaints
- Contact Citymain support first and document all correspondence and confirmations.
- If unresolved, escalate to the Federal Competition and Consumer Protection Commission (FCCPC) or Standards Organisation of Nigeria.
- Consider your bank or card issuer's dispute process for unauthorized or duplicate charges.
Customer experiences
Positive feedback
Many customers praise Citymain for friendly and professional customer service, particularly around claims and policy changes.
Positive reviews note prompt and helpful responses in some Trustpilot feedback; see related reviews for context: Trustpilot reviews.
Negative feedback
Some customers report burdensome claims processes with changing documentation requirements, delays, and issues with replacement items.
A subset of reviewers allege unfair claim handling or repeated requests for documentation, causing frustration; examples can be found on review sites: ReviewCentre.
Documentation checklist
When cancelling or contacting support
- Account email and login details used with Citymain.
- Subscription or policy number from your account or confirmation emails.
- Payment receipts or bank/card statements showing charges.
- Any confirmation emails of prior cancellations or messages from support.
When making a claim
- Device details (make, model, IMEI where applicable) and proof of ownership.
- Photos of damage or loss, and police report if required.
- Identification and any required forms requested by Citymain.
Common mistakes
Not keeping confirmation
Many customers forget to save the cancellation confirmation email or screenshot the cancellation page.
Without confirmation it is harder to prove you cancelled if charges continue; always keep records.
Using the wrong cancellation route
Customers sometimes cancel through the website but forget to cancel the app-store subscription, or vice versa.
Verify which channel you used to subscribe (Citymain site, Google Play, or Apple) and cancel in that same channel.
Comparative recap
Quick comparison table
| Aspect | What Citymain provides | Practical note for Nigeria |
|---|---|---|
| Cancellation methods | Website, Google Play, Apple App Store | Cancel in the same channel you subscribed; expect a confirmation email |
| Refunds | No clear public refund policy; cancellation with no fees | Request refund via support or payment provider; escalate if needed |
| Access after cancel | Access continues until end of billing cycle | Monitor billing cycle end to ensure no further charges |
After cancelling
What to monitor
- Check for the confirmation email and save it for 6 - 12 months.
- Monitor bank and card statements for any unexpected post-cancellation charges.
Useful links and next steps
- Citymain cancellation guide reference: JoinChargeback Citymain guide.
- If you purchased via app stores, follow Google Play or Apple refund and subscription support in your device settings.
- If disputes remain unresolved, consider contacting the FCCPC or your bank's chargeback process in Nigeria.
Address
Registered office
Citymain Administrators Ltd, 3000 Lakeside North Harbour, Western Road, Portsmouth, PO6 3EN.
Contact reminders
If you need to reference the company address in formal complaints, use the registered office above and include your account details and documentation.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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