Cancel Mawista: Easy Step-by-Step Guide

What is MAWISTA

Overview

MAWISTA is a German-based provider of travel and private health insurance products marketed internationally. Their product range includes short-term travel cover, student plans, visa-compliant policies and expat healthcare.

Who typically uses MAWISTA

Customers include international students, travellers needing Schengen visa insurance, short-term expats and people seeking flexible monthly or daily cover. MAWISTA policies are sold online and administered from Germany.

How to cancel MAWISTA

Primary cancellation channels

• Online form via MAWISTA’s manage contract page: MAWISTA manage contract.
• In writing by email to info@mawista.com or by post to the German address (see Address section).
• Do not rely on App Store / Google Play for cancellation - MAWISTA requires direct cancellation via form, email or post.

Step-by-step cancellation (monthly and Reisecare)

• Monthly plans: submit cancellation any time; contract ends at the end of the current month.
• Reisecare (daily travel plan): can be cancelled any day, effective immediately for future days.
• Send a written cancellation including name, insurance number, tariff and desired end date via the online form, email or post.

What happens when you cancel

Access and coverage end

For monthly contracts the insurance remains active until the last day of the cancellation month. For Reisecare, cancellation can stop coverage immediately for future travel days.

Renewal and future billing

MAWISTA will not renew the cancelled plan after the effective date. Any scheduled debit after cancellation may produce an overpayment that MAWISTA will normally refund.

Data and records

MAWISTA will retain contract records as required by their administration and legal obligations. Keep copies of your cancellation confirmation and all correspondence.

Will I get a refund?

Overpaid premiums and SEPA timing

If a payment is debited after you cancelled (for example due to SEPA timing), MAWISTA states that overpaid amounts are normally refunded automatically within 3 - 7 business days.

If you do not receive a refund

• If no refund arrives after 8 - 10 days, email info@mawista.com and include your MAW number and cancellation proof.
• Some refunds for unused periods have been issued as goodwill on a case-by-case basis; this is not a guaranteed policy.

Right of withdrawal versus refunds

MAWISTA offers a 14-day right of withdrawal for contracts of one month or longer, allowing cancellation without reason within that period. Refunds linked to this right follow the same written submission routes (form, email, post).

MAWISTA plans and pricing

Price overview

Below are MAWISTA’s publicly listed base prices in EUR. These are general starting prices and are not Nigeria-specific.

Table of plans

Your consumer rights in Nigeria

MAWISTA’s stated rights and timelines

MAWISTA’s published rights include a 14-day withdrawal for contracts of one month or longer and a 3-month window for retroactive cancellation when switching to German statutory insurance (with certificate).

These contractual rights originate from MAWISTA’s German administration and policy terms; they apply to your MAWISTA contract regardless of buyer location.

Nigeria-specific options and practical steps

For cross-border purchases, Nigerian consumer protection agencies such as the Federal Competition and Consumer Protection Commission (FCCPC) may offer guidance but have limited enforcement power over foreign companies.

• Keep written records and transaction proofs to support any complaint.
• If payments were debited from a Nigerian bank card, contact your card issuer to inquire about chargeback or dispute options after contacting MAWISTA.

Customer experiences

Positive feedback

Many customers praise MAWISTA staff for being helpful, patient and clear when they successfully register or communicate with specific representatives.

Some reviews highlight straightforward contract management and fast support for routine changes or cancellations.

Negative feedback

Frequent complaints note slow or absent responses, delayed refunds and difficulties contacting customer service by phone or email.

Certain reviewers reported escalation was required before refunds or claim decisions were resolved; a few allege long delays in claims processing.

Documentation checklist

Mandatory details for cancellation

• Full name as on the policy
• Insurance number (MAW number) and tariff name
• Desired effective cancellation date

Additional documents for special cases

• Proof of switch to German statutory health insurance (for retroactive cancellation within 3 months) - membership certificate.
• Bank statement or debit proof if disputing an after-cancellation charge.

Common mistakes

Relying on app-store cancellation

Users sometimes try to cancel via App Store or Google Play. MAWISTA requires cancellations via their online form, email or post; app-store actions do not substitute for a written cancellation to MAWISTA.

Missing required information

Submitting a cancellation without the insurance number, tariff or clear end date often delays processing. Always include these items and keep a copy of your submission.

Ignoring timing and proof

Assuming a phone call cancelled the policy is risky. Always send written confirmation and retain delivery/read receipts to prove timely revocation or cancellation.

Comparative recap

Quick comparison

After cancelling

What to do immediately

• Save the confirmation of cancellation and any MAWISTA reply.
• Monitor your bank account for any refunded amounts over the next 3 - 10 business days.

Helpful links and contacts

• Manage contract page: MAWISTA manage contract
• Retroactive cancellation info: How to cancel retroactively
• If a payment was debited after cancellation: Payment debited after cancellation

Address

Postal address

AP Solutions GmbH

Esslinger Str. 83, 73207 Plochingen, Germany

Email contact

Primary email for cancellations and support: info@mawista.com