Service de résiliation N°1 en Belgium
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Travel Guard.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel Travel Guard: Step-by-Step Guide
What is Travel Guard
Overview
Travel Guard is a travel insurance provider offering policies that cover trip cancellation, medical emergencies, baggage, and other travel risks.
Plans are sold online and via agents; coverage, price, and terms vary by plan, trip details, and traveller age.
How Travel Guard works
Policies are typically purchased per trip and take effect on the dates shown on the policy documents.
Claims and cancellations are handled through Travel Guard's Help Center, forms, or by contacting customer service.
How to cancel Travel Guard
Start your cancellation
- Use Travel Guard's dedicated Cancellation Request by submitting the Voucher and Refund Form.
- Alternatively, contact Travel Guard customer service by phone as noted on your policy documents.
Step-by-step cancellation steps
- Locate your policy number and purchase details before starting the form or call.
- Complete the online Cancellation Request / Voucher and Refund Form with required information.
- Indicate whether you seek a refund or a voucher and provide proof of no claims, if requested.
- Submit the form and retain confirmation or case number for follow-up.
What happens when you cancel
Policy status and access
Once Travel Guard confirms cancellation, the policy is closed and cannot be reinstated.
Access to online policy documents and claims for the cancelled trip will typically end.
Renewal and data handling
There is no automatic reinstatement after cancellation; you would need to purchase a new policy for future travel.
Travel Guard will retain records as required by its privacy policy and applicable law; contact customer service for questions about your data.
Will I get a refund?
Refund eligibility
A premium refund is available if you request it within 15 days of policy purchase, before the listed departure date, and no claim has been filed.
Requests must meet those conditions to be considered for a cash refund.
Voucher alternative and exceptions
- If you are not eligible for a cash refund, Travel Guard may issue a full-value travel insurance premium credit voucher instead.
- Vouchers are generally issued only if the request is prior to departure, no claims have been filed, and no travel supplier fees or unused non‑refundable prepaid trip costs have been incurred.
- Vouchers, when issued, are usually valid for two years.
Travel Guard plans and pricing
Plan types
Travel Guard offers multiple plan types (e.g., single-trip, multi-trip, and specialty add-ons) tailored to trip length and needs.
Available benefits vary by plan and optional add-ons chosen at purchase.
Pricing summary
| Plan | Pricing (EUR) | Notes |
|---|---|---|
| Single-trip / Multi-trip / Add-ons | Varies | Pricing is personalized in USD based on trip cost, length, age and add-ons; request a quote and convert to EUR. |
Your consumer rights in Nigeria
Refund and cooling-off
Travel Guard's published policy offers a 15-day refund eligibility window subject to conditions, not a statutory EU/UK 14‑day cooling‑off right.
If you buy Travel Guard from outside Nigeria, local statutory cooling-off rules in other jurisdictions may not apply.
Nigerian consumer protections
Nigerian consumer protection rules (for example under the Federal Competition and Consumer Protection Act) may provide additional rights or remedies.
Check local regulators or seek local legal advice if you believe Nigerian law gives you extra protection beyond Travel Guard's published terms.
Customer experiences
Positive feedback
- Many users report the website is easy to navigate and buying insurance is straightforward.
- Several reviewers praised prompt claims handling, professional customer service, and fair settlements in some cases.
Negative feedback
- Some customers report lengthy delays or complications in claim processing depending on the agent handling the case.
- Others have frustrations about changing policy dates, obtaining refunds, or complex claims requirements.
Documentation checklist
Before you submit a cancellation
- Policy number, purchase date, and traveller name(s).
- Departure date and proof that departure has not yet occurred (if required).
- Confirmation that no claim has been filed for the policy period.
For refund or voucher requests
- Completed Voucher and Refund Form or written cancellation request.
- Proof of purchase (receipt or confirmation email).
- Any travel supplier receipts for non‑refundable prepaid trip costs, if relevant.
Common mistakes
Missing the 15-day window
Waiting longer than 15 days after purchase can make you ineligible for a cash refund under Travel Guard's published policy.
Act promptly if you intend to request a refund to avoid automatic ineligibility.
Assuming automatic refunds or reinstatement
Do not assume a cancelled policy can be reinstated; Travel Guard states cancellations cannot be reinstated.
Also do not assume vouchers convert to cash; vouchers are an alternative and usually valid for two years.
Comparative recap
Key policy comparison
| Feature | Travel Guard (summary) |
|---|---|
| Cash refund window | Within 15 days of purchase, before departure, and no claim filed |
| Voucher option | Full-value premium credit voucher may be issued if refund not eligible; typically valid 2 years |
| Cancellation method | Submit online Voucher and Refund Form or contact customer service |
| Policy reinstatement | Not allowed once cancelled |
After cancelling
Follow-up steps
Keep confirmation numbers and any written communication after you submit the cancellation request.
Follow up with Travel Guard if you do not receive acknowledgment within the expected timeframe.
Useful links
Address
Corporate mailing address
Travel Guard International
3300 Business Park Drive
Stevens Point, WI 54482
Notes about contacting
Use the online form or phone contacts on your policy for the fastest cancellation processing.
If you are in Nigeria and need local advice, consider contacting local consumer protection authorities or a legal adviser for interpretation of Nigerian law.
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.