Cancel 1&1 Ionos: Easy Method

What is 1&1 Ionos

Overview

1&1 Ionos (commonly written IONOS) is a web hosting, domain registration, and cloud services provider that sells hosting plans, VPS and dedicated servers, website builders, SSL certificates and other online services.

Services in context

IONOS serves customers globally from its headquarters in Germany and offers regionally priced plans. Contracts typically renew automatically unless you disable auto-renewal in your account.

How to cancel 1&1 Ionos

Cancel a domain or stop automatic renewal

• Log in to your IONOS account.
• Find the domain or service and disable automatic renewal at least 72 hours before the term ends to prevent renewal.
• If automatic renewal is disabled, the service will not renew at the next billing date.

Cancel a contract or additional services

• In your IONOS account, go to the Contract Service area to cancel an entire contract or add-on services like SSL.
• For some services (for example SSL), you may receive a confirmation email with a link that you must click within 14 days to finalise cancellation.
• For bulk or multiple cancellations, email cancellation@ionos.com with your customer and contract details.

What happens when you cancel

Access and service termination

After a contract or service expires following cancellation, the associated service is disconnected and you will lose live access to hosted content and applications.

Domain lifecycle and recovery

Domains that are canceled are removed from active DNS and can be deleted. They can usually be restored within a 30‑day redemption period after expiry, subject to registrar policies and possible restoration fees.

Will I get a refund?

Standard refund policy

IONOS offers a 30‑day money‑back guarantee on hosting plans. If you cancel within that guarantee period, you are generally eligible for a refund of qualifying charges.

Exceptions and disputes

• If you dispute a charge from outside the US/Canada, IONOS may treat the dispute as a cancellation and reverse the refund, applying any remaining balance back to the account.
• Always confirm refund eligibility in your account or with support before assuming a refund will be issued.

1&1 Ionos plans and pricing

Pricing table

Notes on pricing

These EUR pricing examples are based on European‑targeted IONOS offers. IONOS does not publish Nigeria‑specific EUR pricing.

Local Nigerian pricing is typically displayed in NGN and may differ due to exchange rates, taxes and regional adjustments.

Your consumer rights in Nigeria

Key statutory protections

Under Nigeria's consumer protection laws (for example the Consumer Protection Council Act and oversight by the FCCPC), consumers are entitled to clear contract terms and to receive promised refunds within stipulated guarantee periods.

Practical rights and remedies

• Insist on written confirmation of cancellations and refunds from the provider.
• Backup your data before cancelling - providers may delete data after termination.
• If refunds are refused or billing continues, you may pursue a bank chargeback or lodge a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).

Customer experiences

Positive feedback

Some users praise IONOS for low introductory fees, scalable plans, wildcard SSLs and generally solid technical support.

Several reviews note knowledgeable, friendly support staff and prompt help in certain cases.

Negative feedback

Recurring complaints include difficult cancellation processes and reports of continued billing after cancellation attempts.

Other common issues are complaints about misleading introductory pricing that jumps at renewal, hidden add‑ons, billing confusion and slow resolution of disputes.

Documentation checklist

What to prepare before cancelling

• Account username, customer number and contract number(s).
• Registered email address and recent billing invoices or receipts.
• Service names (domains, hosting package names, SSL certificates) and their expiry dates.

What to keep after cancelling

• Written confirmation of cancellation and any email confirmations or ticket numbers.
• Refund confirmation if applicable and records of communications with support.
• Backups of all website files, databases and email archives before termination.

Common mistakes

Failing to disable auto‑renewal in time

Many customers forget to disable automatic renewal at least 72 hours before the term ends. That can result in an unwanted renewal charge.

Not keeping written confirmation

Customers often rely on verbal confirmations or assume cancellation succeeded without saving confirmation emails. Always request and save written proof of cancellation.

Comparative recap

Quick comparison table

After cancelling

Immediate steps

• Save and store the cancellation confirmation and any ticket numbers.
• Verify that services go offline as expected and monitor billing for at least one billing cycle.

Useful links and next steps

• IONOS Help & Support - support articles and account guidance.
• cancellation@ionos.com - email for bulk or formal cancellation requests.
• Federal Competition and Consumer Protection Commission (FCCPC) - consumer complaints and guidance in Nigeria.

Address

Official headquarters

IONOS AG (headquarters)

Elgendorfer Str. 57, Montabaur, 56410, Germany

Contact for cancellations

For bulk cancellations or formal written requests, email: cancellation@ionos.com.

If you need a postal address for legal notices, use the headquarters address above and consider sending by tracked mail.