Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Armstrong Cable service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Armstrong Cable: Easy Method
What is Armstrong Cable
Overview
Armstrong Cable is a provider of subscription-based cable and internet-related services and toolkit/equipment sales. The service offers periodic subscriptions and sells toolkits that may accompany installations.
Services
Services include month-to-month or periodic subscription plans and the sale of physical toolkits or equipment. Support is available via online support channels and email.
How to cancel Armstrong Cable
Online cancellation steps
- Sign in to your Armstrong account on the web portal or the app where you manage your subscription.
- Locate Subscription or Account settings, then choose Cancel Subscription.
- Confirm cancellation. Note the confirmation reference or screenshot the confirmation screen for your records.
- Access ends on the last day of your current billing period; keep that date for reference.
Cancel by email or support contact
- Contact Armstrong via the online support portal or email; state your account name, subscription ID, and request to cancel.
- Retain any reply, cancellation reference number, or ticket ID as proof of your request.
- If you purchased via App Store or Google Play, confirm the platform-based subscription was also cancelled in your platform account if required.
What happens when you cancel
Access and billing
When you cancel, your access continues until the last day of the billing period you already paid for. There is no automatic pro‑rata refund for the remainder of the period.
Account and data
Your account remains in Armstrong's system according to their retention policies. If you need account deletion or data export, request this explicitly through support.
Will I get a refund?
Standard refund policy
Payments for month-to-month or periodic subscription plans are non-refundable. Cancelling does not automatically entitle you to a refund or credit for fees already paid.
Exceptions and required actions
- Toolkits that arrive missing parts or defective: you must notify Armstrong via online support or email within 48 hours with photos and a description.
- Refunds or replacements for defective toolkits are processed only back to the original payment method.
- There is no mention of a 14-day statutory cooling-off right in Armstrong’s terms; refunds are generally not offered outside defective toolkit cases.
Armstrong Cable plans and pricing
Summary of offerings
The provider offers subscription plans and sells toolkits/equipment. Specific plan names, speeds, and prices are not published here.
Pricing notes
Where plan price details are not available in the source data, the table below uses "Varies" for price fields. Confirm exact pricing on Armstrong's sales pages or support.
| Plan / Item | Billing period | Price (NGN) | Notes |
|---|---|---|---|
| Subscription plans (monthly / periodic) | Monthly / Periodic | Varies | Access ends on last paid billing day after cancellation |
| Toolkit / Equipment purchases | One-time | Varies | Defect or missing parts claims require 48-hour notification |
Your consumer rights in Nigeria
Governing contract terms
Armstrong’s terms state they are governed by Egyptian law with exclusive venue in Egyptian courts. That is their contractual position as published in their terms.
Local Nigerian protections
There is no indication in Armstrong’s policy of a 14-day cooling-off right; their published policies do not provide refunds except for defective toolkit cases.
Local Nigerian consumer law or regulators may confer additional rights not reflected in Armstrong’s terms. Seek local legal advice or contact the Federal Competition and Consumer Protection Commission for guidance.
Customer experiences
Positive feedback
Some users report professional, courteous customer service and generally reliable services when things are working. Reviewers have praised having support staff who are helpful and responsive.
Negative feedback
Other users report intermittent or extended service outages and unreliable internet connections. Customers also report difficulties with in-app support when service fails.
There are complaints about slow issue resolution, dropped calls during cancellation attempts, and perceptions of high price relative to reliability.
Documentation checklist
What to prepare for cancellation
- Account name, subscription ID, and billing email or phone number.
- Cancellation request text or screenshot of in-app cancellation confirmation.
- Payment receipts for recent billing cycles.
What to prepare for toolkit defect claims
- Photos showing missing or defective parts and the package condition.
- Order number, payment confirmation, and the date/time of delivery.
- Contact information and a clear description of the defect; submit within 48 hours.
Common mistakes
Mistakes when cancelling
Customers sometimes rely on a verbal cancellation or an unsupported chat and do not retain a confirmation. Without a reference number or screenshot, disputes are harder to resolve.
Another common error is failing to cancel the platform-based subscription (App Store or Google Play) if required, which can result in continued billing.
Mistakes with refunds and defects
Failing to report missing parts or defects within the 48-hour window forfeits replacement or refund rights for toolkits. Late evidence or incomplete photos weakens the claim.
Comparative recap
At a glance
The table below compares key features of Armstrong Cable (based on published policy and reviews) with typical competitor expectations. Use it to decide whether to proceed or seek alternatives.
How to choose
Consider reliability history, refund and defect policies, and ease of cancellation. Keep documentation for any disputes.
| Feature | Armstrong Cable | Typical competitor |
|---|---|---|
| Cancellation flexibility | Can cancel anytime; access ends at billing period end | Often similar; some offer pro‑rata refunds or notice periods |
| Refunds | No refunds for subscriptions; toolkit refunds only if reported within 48 hours | Some competitors offer short statutory cooling-off or pro‑rata refunds |
| Support experience | Mixed - reports of professional staff but also dropped calls and slow resolutions | Varies; many competitors emphasize 24/7 live support and SLA guarantees |
| Governing law | Terms governed by Egyptian law (per provider terms) | Often governed by local law in the provider's country |
After cancelling
What to check immediately
Confirm you have a cancellation confirmation or ticket ID. Verify the end date of service and check your next billing statement to ensure no further charges are taken.
Where to get help
Contact Armstrong via their online support portal or email. For toolkit defects, submit photos and a description within 48 hours.
For consumer protection assistance in Nigeria, consult the Federal Competition and Consumer Protection Commission: fccpc.gov.ng.
Useful quick links: Online support portal, Email support.
Address
Main office (Port Harcourt)
Front Line Abuja Building Material, Opposite Abuja Hostel UST, By Tipper Park, Mile 3, Diobu, Port Harcourt.
Branch notes
There is a Lagos branch noted as a local office in some contexts. For formal correspondence regarding cancellations or disputed charges, use the main Port Harcourt contact or the official support channels listed above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.