Cancel CenturyLink: Step-by-Step Guide

What is CenturyLink

Overview

CenturyLink is a U.S.-based internet and communications provider that supplies residential and business internet services, including fiber and DSL where available.

Its published customer terms and product agreements set the rules for billing, cancellations, equipment returns, and limited product warranties.

Scope for Nigeria

CenturyLink's policies are company terms rather than Nigeria-specific consumer rules; local availability and support in Nigeria may be limited or indirect.

This guide summarizes CenturyLink's published cancellation and refund terms and how they apply if you are dealing with CenturyLink from Nigeria.

How to cancel CenturyLink

Before you start

Gather account details, serial numbers for leased equipment, and any account PIN or password you use for the CenturyLink account.

Note that CenturyLink’s terms emphasize contacting the company directly; there are no separate App Store or Google Play cancellation instructions in the published terms.

Step-by-step cancellation

• Sign in to your CenturyLink online account (if accessible) and look for a service cancellation or support option.
• Contact CenturyLink customer support by phone or secure message from the account portal to notify them of termination. Keep the date and reference number of the request.
• Return any leased CenturyLink equipment within 30 days of termination to avoid equipment charges.
• Confirm in writing (email or support ticket) that the account is scheduled for termination and retain that confirmation.
• If you do not receive confirmation, follow up and keep records of all communications until cancellation is completed.

What happens when you cancel

Service access and timing

Residential services terminated on any day other than the last day of the billing cycle are not prorated or refunded; service continues through the end of the cycle.

Expect the service to remain active until the end of the current billing period unless the provider states otherwise in writing.

Equipment and final charges

If you leased equipment you must return it within 30 days to avoid equipment charges as specified in CenturyLink's terms.

Keep proof of return shipments and records of any in-person returns to dispute post-cancellation equipment fees if they appear on your final bill.

Will I get a refund?

Standard refund policy

CenturyLink does not prorate or refund monthly charges for residential services canceled mid-billing cycle.

There is no indication in CenturyLink’s published terms of a general 14-day cooling-off refund right.

Exceptions and product refunds

• Retail products purchased with a warranty (up to one year) may be fully refunded (shipping costs excluded) if a defect is reported within the warranty period, per the retail product agreement.
• Document defects promptly and retain proof of purchase and warranty information to pursue a product refund.

CenturyLink plans and pricing

Plan summary

Publicly available, Nigeria-specific pricing or EUR-priced CenturyLink offerings were not found for 2024 - 2025.

Where local offerings are absent, pricing and plan details vary by market and availability.

Representative table

Your consumer rights in Nigeria

Local legal context

No Nigeria-specific cancellation or refund rights were found in CenturyLink's published terms; the company’s own policies govern cancellations and refunds in its documentation.

Nigerian consumer protection laws may apply when a Nigerian-based seller or distributor is involved, but that depends on local supply arrangements.

Suggested actions

• If you face refusal of refunds or unresolved disputes, consider contacting local consumer protection authorities or a legal adviser experienced in cross-border service disputes.
• Collect and preserve all communications, invoices, and proof of service failures to support any complaint or escalation.

Customer experiences

Positive reports

Some customers report reliable physical service, such as fiber, when installation and setup are successful.

Positive feedback often emphasizes good speeds and stable connections where infrastructure is delivered as promised.

Negative reports

• Common complaints include poor customer service with long waits and unhelpful representatives.
• Billing problems (duplicate charges, late fees, refusals to prorate) and difficulty obtaining refunds have been reported.
• Service outages, missed or broken appointments, and slow cancellation processing times are also frequently cited issues.

Documentation checklist

Essential documents to prepare

• Account number and any account PIN or password.
• Proof of identity (ID) and proof of address if required.
• Copies of invoices, billing statements, and the final bill.

Equipment and warranty records

• Serial numbers and model numbers for leased equipment.
• Proof of shipment or in-store return receipts when returning equipment.
• Purchase receipts and warranty documentation for any retail products.

Common mistakes

Not getting written confirmation

Customers often rely on verbal confirmations and later find the account still active or billed. Always request and save a written cancellation confirmation.

Record the date, representative name, and reference number for any phone or live-chat cancellation.

Missing equipment return deadlines

Failing to return leased equipment within 30 days commonly results in unexpected equipment charges.

Use tracked shipping or obtain a receipt for in-person returns to avoid disputes over returned devices.

Comparative recap

Key policy comparison

After cancelling

Practical next steps

Keep all cancellation confirmations, final bills, and equipment return receipts for at least six months after cancellation.

Monitor your bank/credit card statements for any unexpected post-cancellation charges and dispute them with both CenturyLink and your card issuer if needed.

Helpful links and escalation

• CenturyLink Internet Subscriber Agreement
• CenturyLink Retail Product Agreement
• Customer reviews (TrustPilot)
• Discussion threads (Reddit)

Address

Corporate address

100 CenturyLink Drive, Monroe, LA 71203, USA

Notes

This is the corporate/headquarter address referenced in CenturyLink listings; for returns and communications, follow the instructions given by CenturyLink support when you cancel.