Cancel Crunchbase: Easy Method

What is Crunchbase

Overview

Crunchbase is a commercial database and platform for company, funding, investor and people data used for research, prospecting and market intelligence.

It offers searchable profiles, filters and export features bundled into subscription plans such as Lite, Starter and Pro (with optional Data Boost).

Who uses Crunchbase

Users include investors, sales and business development teams, researchers and startups who need funding and market data.

Access modes are primarily web-based; mobile app support is limited and Crunchbase no longer maintains an official iOS app in the App Store.

How to cancel Crunchbase

Cancel via the web (recommended)

• Log in to your Crunchbase account on the web.
• Go to Account → Account Settings → Subscriptions & Billing.
• Select "Cancel Seats" and follow the on-screen prompts to confirm cancellation.
• Keep a screenshot or confirmation for your records.
• Reference: Crunchbase support: How do I cancel my subscription?

Cancel via mobile stores

• Apple App Store: Crunchbase no longer actively maintains an iOS app; use web cancellation where possible and note the App Store terms may still apply. See Crunchbase terms: Terms of Service.
• Google Play: Crunchbase does not publish a separate cancellation flow; treat subscriptions as managed via web and the company terms. See Terms of Service: Terms of Service.

What happens when you cancel

Access after cancellation

Your access to Crunchbase continues until the end of the current billing period after you cancel.

Features tied to your subscription level remain available until that expiry date; exported data already downloaded remains usable.

Renewal and billing

Cancellation prevents future renewals but does not automatically trigger refunds for the remaining period.

There are no prorated credits for partial billing periods unless Crunchbase expressly agrees otherwise.

Will I get a refund?

Standard refund policy

Crunchbase generally treats payments as non-refundable except where explicitly stated in their policy.

There is no automatic prorated refund for unused subscription time after cancellation.

Exceptions and eligibility

• Refunds may be granted only if requested within 7 days of payment and under specified conditions.
• Contact packages are refunded pro rata only if they were not unlocked; exported data or unlocked contacts typically disqualify refunds.
• Details: Crunchbase cancellation policy.

Crunchbase plans and pricing

Plans overview

Crunchbase offers tiered subscriptions such as Lite, Starter, Pro and Pro with Data Boost, each with different features and data access.

Exact pricing for users in Nigeria is not published in euros or local currencies on public pages.

Pricing table

Your consumer rights in Nigeria

Refund windows and limitations

Crunchbase provides a limited 7-day refund window under its global policy with conditions such as no unlocked contacts or exports.

Outside that window, Crunchbase’s published policy generally disallows refunds or prorated credits.

Local consumer protections

Nigerian consumers may have additional protections under local consumer law and regulators such as the Federal Competition and Consumer Protection Commission (FCCPC).

If you experience unclear billing, lack of confirmation or suspected unfair practices, consider contacting local authorities or the FCCPC for guidance.

Customer experiences

Positive feedback

• Users report good funding data, efficient research workflows and useful filters for prospecting.
• Some reviewers praise the intuitive profile layout and ease of use for lead generation.

Negative feedback

• Common complaints include confusing cancellation or billing processes and unexpected charges.
• Other concerns: data accuracy issues, limited export features, perceived high cost and variable customer support responsiveness.

Documentation checklist

What to gather before cancelling

• Account email and username used to subscribe.
• Order receipt or invoice showing payment date and plan name.
• Screenshots of billing page, subscription settings and any error messages.

What to keep after cancelling

• Cancellation confirmation or screenshot showing the end-of-period date.
• Records of any communications with Crunchbase support including ticket numbers.
• Exported data copies and proof of export dates (may affect refund eligibility).

Common mistakes

Assuming immediate access removal

Many users expect access to stop immediately on cancellation. In reality, access remains until the billing period ends.

Keep track of the expiry date so you are not surprised by continued access or billing expectations.

Not preserving proof for refunds or disputes

Failing to save receipts, export timestamps or cancellation confirmations can weaken refund or dispute requests.

Always capture screenshots and save email confirmations when you cancel or request refunds.

Comparative recap

Quick comparison

After cancelling

Confirmations and follow-up

Save any cancellation confirmation and note the date your access will end.

If you expect a refund, contact Crunchbase support promptly and include proof of eligibility.

Helpful links and contacts

• How to cancel your subscription: support.crunchbase.com
• Crunchbase Terms and cancellation policy: about.crunchbase.com
• Crunchbase Terms of Service: about.crunchbase.com

Address

Primary corporate address

Crunchbase primary business address is listed as 564 Market Street, Suite 700, San Francisco, CA 94104.

Notes on contacting

Use the website support channels for account-specific requests rather than postal mail for faster resolution.

For unresolved billing disputes, consider escalation through local consumer protection authorities in Nigeria.