Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Earthlink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Earthlink: Easy Method
What is Earthlink
Overview
Earthlink is an internet service provider that offers residential and business connectivity, support, and related services primarily in the United States.
The company provides dial-up, DSL, fiber and managed services under various brands and has customer support, billing and refund policies governed by its terms and conditions.
Relevance to Nigeria
Earthlink operates mainly in the U.S.; there is no official Nigeria pricing published for 2024 - 2025 on EarthLink sources.
If you are in Nigeria, you may still have an account or hardware tied to an Earthlink subscription and may need to follow the company’s cancellation rules below.
How to cancel Earthlink
Permitted cancellation channels
- Telephone: toll-free 1-888-327-8454 for EarthLink services or 1-866-772-6277 for PeoplePC services (U.S. numbers; international charges may apply from Nigeria).
- Fax: send cancellation including account number and telephone number to 404-795-1034.
- Certified mail: send a cancellation letter to EarthLink, LLC, 1439 Peachtree Street NE, Atlanta, Georgia 30309 (retain proof of delivery).
What is NOT accepted
- App Store or Google Play cancellations are not permitted; you must use telephone, fax, or mail.
- EarthLink does not accept cancellations by email.
- Always request and keep a confirmation number or delivery proof after cancelling.
What happens when you cancel
Account closure timing
Accounts close at the end of the current billing period rather than immediately on receipt of cancellation.
There is no refund for partial use of the final billing period; service continues until that billing period ends.
Confirmation and records
After cancellation EarthLink sends a confirmation number by email; keep that confirmation for disputes.
Use certified mail or fax receipts as proof if you need to escalate or file a complaint.
Will I get a refund?
General refund policy
EarthLink’s terms state pre-paid plans cancelled early are generally non-refundable, and no refunds are provided if EarthLink terminates service for violations.
There is no automatic statutory cooling-off period mentioned in EarthLink’s policies.
Exceptions and processing times
- Refunds, where issued, are returned to the original payment method.
- Credit card refunds may take up to 3 days to appear; bank drafts/check refunds are held 20 days before submission, and checks can take 4 - 5 weeks to arrive.
- Service representatives have limited credit authority: for Fiber/Internet they may issue up to half-month credit plus half-month modem charge; installation fees are non-refundable. Outage credits vary by duration and service type.
Earthlink plans and pricing
Available plans
No official EarthLink pricing for Nigeria (in any currency) was found for 2024 or 2025 on public sources.
For exact plan details contact EarthLink support or check any local reseller or app listing where available.
Summary table
| Plan name | Typical features | Price (Nigeria) |
|---|---|---|
| Residential / Business | Internet access, support, optional hardware | Varies |
| Prepaid / Fixed-term | Prepaid term commitment; limited refunds | Varies |
Your consumer rights in Nigeria
Applicable local protections
Nigerian consumers have recourse under local consumer protection agencies such as the Federal Competition and Consumer Protection Commission (FCCPC).
If you believe a provider acted unfairly you can lodge complaints with the FCCPC or seek local legal advice for contract disputes.
How EarthLink terms interact with local law
EarthLink’s contract terms govern cancellation and refunds for its services; those contractual terms may limit refunds and set procedures that you must follow.
Local law may provide additional remedies; verify specific rights in Nigeria before assuming any automatic cooling-off or refund entitlement.
Customer experiences
Positive feedback
Many users praise EarthLink technicians and installers for professionalism and timely installations in some cases.
Compliments often cite helpful customer service and fast delivery when installation goes as planned.
Negative feedback
Recurring complaints include billing issues, unexpected charges and difficulty obtaining refunds for unwanted add-ons.
Other common negatives are installation delays, alleged hidden early termination fees, equipment-return disputes and poor customer responsiveness.
Documentation checklist
What to prepare before contacting EarthLink
- Account number and registered telephone number (include on fax and mail).
- Full name on account and the billing address.
- Preferred contact email to receive confirmation and any refund notices.
Proof to keep after cancelling
- Fax transmission confirmation or certified mail receipt showing delivery to EarthLink’s address.
- Screen capture or written note of the confirmation number sent by EarthLink.
- Copies of any billing statements showing charges and any disputed amounts.
Common mistakes
Relying on app store cancellation
Many customers try to cancel via the App Store or Google Play; EarthLink does not accept cancellations that way.
Trying that can leave an account active and lead to continued billing while the correct cancellation route is pursued.
Not keeping proof of cancellation
Some people cancel by phone without getting a confirmation number or saving the fax/mail receipt.
Without proof, disputes over continued billing or equipment charges are harder to resolve with EarthLink or regulators.
Comparative recap
Quick comparison overview
The table below summarizes key cancellation and refund differences you should expect when dealing with EarthLink from Nigeria.
Notes on interpretation
Rows focus on typical customer concerns: cancellation channels, refund likelihood, and timing of account closure.
Use this to decide next steps before contacting EarthLink or filing a complaint locally.
| Topic | EarthLink policy | Consideration for Nigeria |
|---|---|---|
| How to cancel | Telephone, fax or certified mail only; no email or app-store cancellation | International callers may face charges; use fax or certified mail and keep proof |
| Refunds | Limited; prepaid early cancellations generally non-refundable; small credits possible | Do not expect automatic refunds; allow processing time and follow required steps |
| Confirmation | Confirmation number sent by email after cancellation | Ensure your account email is correct and keep the confirmation for disputes |
After cancelling
Immediate actions
Confirm you received an email with a confirmation number and retain all proof of fax or certified mail.
Monitor your payment method for any refunds and review final billing statements for residual charges.
Further help and links
- EarthLink terms and conditions
- EarthLink refund information (KB)
- Credit & refund policy summary
- For consumer complaints in Nigeria see the Federal Competition and Consumer Protection Commission (FCCPC) website for filing guidance.
Address
EarthLink (U.S.) for cancellations
EarthLink, LLC - certified mail for cancellations:
1439 Peachtree Street NE, Atlanta, Georgia 30309, USA
Local correspondence (Nigeria)
Earthlink Computers Limited (main correspondence address in Nigeria):
4 KIKUYU CLOSE, OFF NAIROBI STREET, OFF AMINU KANO CRESCENT WUSE 2, ABUJA, FCT
Fax for U.S. cancellations: 404-795-1034; Phone (U.S. toll-free): 1-888-327-8454 (PeoplePC: 1-866-772-6277).
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.