Cancel EXETEL online
1. számú lemondási szolgáltatás Hungary országban
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Ezúton értesítem Önöket arról a döntésemről, hogy megszüntetem a Exetel szolgáltatásra vonatkozó szerződést.
Ez az értesítés határozott, egyértelmű és félreérthetetlen szándékot jelent a szerződés felmondására, a lehető legközelebbi esedékességgel vagy az alkalmazandó szerződéses határidőnek megfelelően hatállyal.
Kérem, hogy tegyék meg a szükséges intézkedéseket a következők érdekében:
– minden számlázás megszüntetése a tényleges felmondás időpontjától;
– írásos megerősítés küldése arról, hogy ezt a kérelmet figyelembe vették;
– és adott esetben a végső elszámolás vagy az egyenleg megerősítésének megküldése.
Ezt a felmondást hitelesített e-levélben küldöm Önöknek. A küldés, az időbélyegzés és a tartalom integritása megállapított, ami bizonyító erejű írásbeli dokumentummá teszi, amely megfelel az elektronikus bizonyítás követelményeinek. Tehát rendelkeznek minden szükséges elemmel ennek a felmondásnak a szabályos feldolgozásához, az írásbeli értesítésre és a szerződési szabadságra vonatkozó alkalmazandó elveknek megfelelően.
A személyes adatok védelmére vonatkozó szabályoknak megfelelően azt is kérem:
– töröljék minden személyes adatomat, amelyek nem szükségesek a jogi vagy számviteli kötelezettségeikhez;
– zárjanak le minden kapcsolódó személyes teret;
– és erősítsék meg az adatok tényleges törlését a magánélet védelme terén alkalmazandó jogoknak megfelelően.
Megőrzöm ennek az értesítésnek a teljes másolatát, valamint a küldési bizonyítékot.
Cancel Exetel: Easy Step-by-Step Process
What is Exetel
Overview
Exetel is an Australian internet service provider (ISP) that offers broadband and mobile services to residential and business customers.
Although based in Australia, some international customers may interact with Exetel for services tied to Australian addresses or accounts.
Key characteristics
Exetel markets a range of plans including ADSL/FTTP/FTTN/NBN-style broadband and mobile data services, with varying speeds and allowances.
Customer reports show generally reliable performance for many users, but also recurring billing and support complaints for others.
How to cancel Exetel
Before you start
Exetel requires 30 days’ notice to cancel broadband or mobile services even on so-called “no lock-in” plans.
Failing to provide the required notice may result in charges for another billing month.
Step-by-step cancellation
- Contact Exetel support as soon as you decide to cancel - use their web support portal, official email, or phone if available.
- Provide your account details (account number, full name, service address) and a clear cancellation date at least 30 days ahead.
- Request written confirmation (email) that the cancellation request was received and note the effective date.
- If you cannot reach online support, send a registered letter to Exetel’s Australian office: Level 5, 121 Walker Street, North Sydney, New South Wales 2060, Australia.
- Return any leased hardware per Exetel’s instructions if you want to avoid return-related charges; keep proof of shipment.
What happens when you cancel
Service access and final billing
Service normally continues through the 30-day notice period unless otherwise agreed with Exetel.
If you do not give 30 days’ notice, you may be billed for an extra month; customers have reported this outcome.
Data, accounts and hardware
Your account access (online portal, email forwards) may end on the effective cancellation date set by Exetel.
Purchased hardware (for example, modems) is usually non-refundable unless returned within a trial or return window specified by Exetel.
Will I get a refund?
Standard refund policy
Exetel issues refunds for overpayments, unused prepayments beyond the cancellation date, extended outages (pro-rata), or billing errors.
However, Exetel does not typically provide pro‑rata refunds for unused days in a billing cycle when you cancel mid-cycle.
Exceptions and practical outcomes
- Refunds for overpayment and billing errors: usually processed after review.
- Service outages: Exetel may issue pro‑rata credits for extended outages, subject to their policies.
- Hardware and promotional credits: hardware is refundable only within a trial period; promotional credits are not cash‑refundable.
- Customer advocacy: some customers have had extra charges reversed by contacting support and explaining extenuating circumstances (for example, moving overseas).
Exetel plans and pricing
Typical plan categories
Official plan names, speeds and prices vary over time and by promotion.
If you need exact rates, request a current quote from Exetel directly.
Current snapshot
| Plan name | Typical speed | Price | Contract / Notice |
|---|---|---|---|
| Entry / Basic | Varies | Varies | Varies (30 days' notice reported) |
| Standard / Mid | Varies | Varies | Varies (30 days' notice reported) |
| Unlimited / High | Varies | Varies | Varies (30 days' notice reported) |
Your consumer rights in Nigeria
Legal protections
In Nigeria, the Federal Competition and Consumer Protection Act (FCCPA) 2018 gives consumers rights against misleading practices and unfair contract terms.
The Nigerian Communications Commission (NCC) regulates telecom services and can handle consumer complaints about telco conduct.
Practical steps if you have a dispute
- Document your communication with Exetel (dates, screenshots, emails) to support your claim.
- Contact your bank or card issuer about a chargeback if you believe a billing charge is unfair or unauthorised.
- File a complaint with the NCC Consumer Affairs Bureau: Nigerian Communications Commission.
- For cross‑border issues with an Australian provider, consider contacting Australian dispute bodies or consumer organisations if applicable, and seek legal advice for international remedies.
Customer experiences
Positive reports
Many reviewers praise polite, knowledgeable staff and consistent internet speeds that meet or exceed expectations.
Some long-term users report reliable performance with few dropouts.
Negative reports
Frequent complaints concern the advertised “no lock‑in” wording versus Exetel’s requirement for 30 days’ notice, which some customers find misleading.
Other common issues include billing errors, changing direct debit dates without notice, and slow or automated customer support responses.
Documentation checklist
Essential items to prepare
- Account number and full account name as shown on bills.
- Service address and any associated phone numbers or service IDs.
- Proof of payment for recent invoices (bank statements, receipts).
- Copies of previous communications with Exetel about the issue.
Optional supporting documents
- Photos or logs demonstrating service outages (dates/times).
- Postal tracking receipts if you return hardware by mail.
- Correspondence from your card issuer if you lodged a chargeback.
Common mistakes
Failing to provide 30 days’ notice
Many customers cancel immediately or switch providers without formally notifying Exetel 30 days in advance.
This commonly results in an additional month’s charge; always give written notice and obtain confirmation.
Not keeping proof
Customers sometimes rely on verbal confirmation or automated chat without saving transcripts, making disputes harder to resolve.
Keep emails, screenshots of chat, and postal tracking receipts to support any refund or billing dispute.
Comparative recap
At-a-glance comparison
| Aspect | Exetel | Typical alternative provider |
|---|---|---|
| Notice period | 30 days' notice commonly required (customer reports). | Varies by provider; some accept immediate cancellation or shorter notice. |
| Refunds | Refunds for overpayments and outages; generally no pro‑rata refunds mid-cycle. | Varies; some providers offer pro‑rata refunds depending on billing policy. |
| Hardware returns | Purchased hardware refundable only within trial; leased hardware must be returned. | Varies; return windows and restocking fees differ between providers. |
| Customer support | Mixed reviews: many praise helpful staff; some report delays and automated responses. | Varies widely; local providers may offer in‑country support and faster escalation. |
After cancelling
Follow-up actions
Check your final bill and request a written final statement to confirm no further charges are due.
If you expect a refund, ask for a timeline and keep follow-up emails until the refund is received.
Helpful links and contacts
- Exetel support (start here to submit cancellation): Exetel official site
- Tech X Telco cancellation guide referenced in consumer reports: Tech X Telco
- Trustpilot reviews for community experience: Trustpilot
- Nigerian regulator for telecom complaints: Nigerian Communications Commission (NCC)
- Nigeria consumer protection body: Federal Competition & Consumer Protection Commission (FCCPC)
Address
Official correspondence
If you need to send registered mail for cancellation or evidence, use Exetel’s Australian office address below.
Include your account details and a clear statement of the cancellation date requested.
Postal address
Level 5, 121 Walker Street, North Sydney, New South Wales 2060, Australia
Hasonló lemondási szolgáltatások
FAQ
Fontos figyelmeztetés a szolgáltatás korlátaival kapcsolatban
Az átláthatóság és megelőzés érdekében elengedhetetlen felidézni minden digitalizált küldemény szolgáltatásra jellemző korlátokat, még akkor is, ha az időbélyegzett, követett és hitelesített. A garanciák a küldésre és a technikai bizonyítékra vonatkoznak, de soha nem a címzett viselkedésére, gondosságára vagy döntéseire.
Figyelem, a Postclic nem tudja:
- garantálni, hogy a címzett megkapja, megnyissa vagy tudomást szerezzen az e-leveléről.
- garantálni, hogy a címzett feldolgozza, elfogadja vagy végrehajtja a kérését.
- garantálni a felhasználó által szerkesztett tartalom pontosságát vagy teljességét.
- garantálni egy hibás vagy nem frissített cím érvényességét.
- megakadályozni a címzett által a levél jogi hatályával kapcsolatos vitát.