Cancel MAGICJACK online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Magicjack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Magicjack: Easy Method
What is Magicjack
Overview
Magicjack is a Voice over IP (VoIP) service and device/app suite that lets users make calls and send texts using an internet connection while retaining a U.S. phone number.
It is commonly used by people outside the U.S. to keep a U.S. number, and by users who want low-cost international calling to the U.S. and Canada.
Main components
Magicjack operates as a physical adapter (magicJack device) and as mobile apps (magicApp) with paid subscription features.
Subscriptions auto-renew by default; management is done through the magicJack online account or via app-store subscription settings.
How to cancel Magicjack
Cancel auto-renewal on the web
- Go to my.magicjack.com and sign in to your account.
- Open Account > AutoRenew and toggle AutoRenew OFF to stop future billing.
- Turning AutoRenew off means the service will terminate at the end of the paid period; no early refunds for unused time.
Cancel subscriptions on mobile
- iOS (App Store): Open Settings > tap your name > Subscriptions > select the magicApp subscription > tap Cancel Subscription.
- Android (Google Play): Open Google Play Store > menu > Subscriptions > select magicApp > Cancel Subscription.
What happens when you cancel
Service access
If you cancel auto-renewal the service remains active until the end of the current paid period.
After that date the VoIP service and app features tied to the subscription will stop working unless you renew.
Account data and number retention
Number porting and retention are subject to magicJack policies and timing; cancelling does not automatically free a number for reuse or porting.
If you plan to port your U.S. number away, initiate porting well before the subscription expiry and check magicJack porting rules.
Will I get a refund?
General auto-renewal policy
Unused time after cancelling auto-renewal is not refundable; service simply stops at the end of the paid period.
No refunds are typically issued for unused subscription periods after cancellation of auto-renewal.
Device purchase and warranty exceptions
- Device purchases directly from magicJack.com: 30 days from order to request an RMA and return in original packaging for a full refund (minus shipping).
- Refunds for returned devices typically process within ~45 days; exchanges usually within ~14 days.
- Defective devices within one year may qualify for warranty replacement after an RMA; replacements do not extend service time.
Magicjack plans and pricing
Available plans (retailer listings)
| Plan | Price | Period | Features |
|---|---|---|---|
| 12‑Month e‑PIN Top‑Up (Ubuy Nigeria) | €105.4 | Annual | 12‑month magicJack service via e‑PIN; caller ID, voicemail, call forwarding, unlimited calls to US & Canada |
| magicJack EXPRESS (3‑month service, Ubuy Nigeria) | €103.5 | One‑time / 3 months | magicJack EXPRESS VOIP adapter with 3 months service included; unlimited calls to US & Canada |
Pricing notes
Retail prices in Nigeria (e.g., Ubuy listings) were converted from NGN to EUR using a mid‑2025 exchange rate and may include import or seller fees.
In‑app or App Store pricing for Nigeria was not publicly listed in the referenced sources and may differ from retailer listings.
Your consumer rights in Nigeria
Key legal protections
Under Nigeria’s Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers have rights to refunds and cannot be bound by “no‑refund” clauses that unlawfully deny statutory remedies.
Consumers can return defective or unsuitable goods/services and claim full refunds or redress subject to reasonable deductions for shipping or handling.
Enforcement and remedies
- The Federal Competition and Consumer Protection Commission (FCCPC) accepts complaints and can investigate and enforce remedies.
- Tribunals and courts can award compensation and fines where businesses breach consumer protection laws.
Customer experiences
Positive feedback
Some users find magicApp useful for international calling and appreciate keeping a U.S. number while overseas.
Long‑time users sometimes note the service meets basic calling needs when internet quality and app reliability are good.
Negative feedback
Many complaints cite poor customer service, repeated charges after claimed cancellation, and difficult refund processes.
Reports also mention service interruptions, dropped calls, re‑billing after cancellation, and low ratings on review platforms.
Documentation checklist
What to collect before contacting support
- Account email and username used to register the magicJack service.
- Order number or device serial number if you bought hardware from magicJack.com.
- Screenshots or records of billing transactions, auto‑renewal settings, and cancellation attempts.
- Proof of purchase for device returns (receipt, packaging photos).
Supporting evidence for disputes
- Bank or card statements showing unexpected charges tied to magicJack.
- Correspondence with magicJack support (dates, ticket numbers, emails).
- If lodging a complaint with FCCPC, include all documentation and a clear timeline of events.
Common mistakes
Assuming cancellation is immediate
Many users expect instant service termination and refunds after toggling AutoRenew off; in fact service continues until the paid period ends and refunds are not automatic.
Not checking app‑store subscriptions
Users sometimes cancel on the website but leave an app‑store subscription active (or vice versa), leading to continued billing.
Always check both your magicJack account AutoRenew setting and any App Store or Google Play subscription listings.
Comparative recap
Quick comparison of cancellation routes
| Method | How to cancel | Refunds available? | Notes |
|---|---|---|---|
| Web (my.magicJack.com) | Account > AutoRenew > toggle OFF | No refund for unused time; stops at period end | Primary control for device/subscription auto‑renewal |
| iOS (App Store) | Settings > Your Name > Subscriptions > Cancel | No refund for unused time; follow Apple policies for store purchases | Cancel via Apple if billed through the App Store |
| Android (Google Play) | Google Play Store > Menu > Subscriptions > Cancel | No refund for unused time; follow Google Play policies | Cancel via Google if billed through Google Play |
| Device return / RMA | Request RMA within 30 days (if purchased from magicJack.com) and return in original packaging | Full refund minus shipping if eligible | Contact magicJack support to obtain RMA instructions before shipping |
| Warranty replacement | Request RMA for defective device within one year | Replacement qualifies; no account time extension | Follow RMA and shipping procedures specified by magicJack |
After cancelling
What to do immediately after cancellation
Save confirmation of your AutoRenew toggle or subscription cancellation and keep billing receipts for 6 - 12 months.
If you see unexpected charges after cancellation, contact magicJack support and prepare to escalate with your bank or FCCPC if unresolved.
Helpful links and next steps
- magicJack account login (my.magicjack.com)
- magicJack official site
- Apple: manage subscriptions
- Google Play: cancel subscriptions
- FCCPC (Federal Competition & Consumer Protection Commission) - Nigeria
Address
Corporate address
magicJack
931 Village Blvd - Ste 905 Box No. 386, West Palm Beach, FL 33409, USA
Return and RMA note
No specific Nigerian return address was identified; request an RMA from magicJack support before shipping any return items.
For consumer complaints in Nigeria, consider contacting the FCCPC and provide full documentation when filing a complaint.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.