Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Now Tv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Now TV: Easy Method
What is Now TV
Overview
Now TV (also styled NOW/Now TV) is a streaming service that offers content memberships such as Entertainment, Cinema and Sports, delivered over the internet.
It operates on a subscription basis with monthly memberships and, in some cases, minimum-term plans; terms are set out on the provider's website.
Service scope
Now TV provides access to on-demand films, TV series and live sports depending on the passes you buy.
Availability, device support and pricing can vary by country and by the specific membership you choose.
How to cancel Now TV
Cancel online via the NOW Help/Account area
- Sign in to your NOW/Now TV account on the official site.
- Go to the Help or My Account section and follow the cancellation instructions provided there.
- Complete the cancellation steps before your next billing/access period begins to prevent renewal.
Cancel by contacting customer service
- If you prefer, you can contact NOW customer support for cancellation assistance; you may be asked to provide your name, NOW username and e-mail address.
- For postal requests, use the address given in the Address section below and include all account details and a clear instruction to cancel.
What happens when you cancel
Access after cancellation
If you cancel a monthly membership before the next access period, you will retain access until the paid-for period ends.
Cancellation prevents future charges but does not usually terminate the current paid period early.
Minimum-term plans and renewals
If you are on a membership with a minimum term, cancelling will not stop payments until the minimum term ends; you will continue to pay and have access for the rest of that term.
Unless you are on a minimum-term plan, memberships typically do not automatically renew after you cancel.
Will I get a refund?
Cooling-off period and general refund rules
NOW states a 14-day cooling-off period during which it will refund payments if you cancel within 14 days of purchase or delivery.
Refunds are processed without undue delay and no later than 14 days after you notify NOW of your decision to cancel.
Exceptions and practical notes
- Cooling-off and refund rights do not apply to content memberships (for example Cinema, Entertainment, Sports) according to NOW's terms.
- Some users report that refunds have been denied if any service time was used; these reports suggest you should act quickly and keep evidence when requesting refunds.
Now TV plans and pricing
Overview
Authoritative pricing for Now TV in Nigeria for 2024/2025 is not available in the verified data set.
If you need exact prices, check the local Now TV site or the account purchase screens for the current rates in Nigerian naira or the currency offered.
Summary table
| Plan / Pass | Price (local) | Notes |
|---|---|---|
| Entertainment | Varies | Check local site or account for availability and currency |
| Cinema | Varies | On-demand films; cooling-off exceptions may apply |
| Sports | Varies | Live sport passes; minimum-term options may exist |
Your consumer rights in Nigeria
General rights and redress
Consumers in Nigeria have rights to fair treatment, accurate information and redress for misleading or unfair trading practices.
The Federal Competition and Consumer Protection Commission (FCCPC) handles consumer complaints and can provide guidance on breaches of consumer law.
Billing disputes and continuous charges
- If you experience unauthorized or recurring charges after cancellation, you have the right to dispute them with your bank or payment provider.
- You may also file a complaint with the FCCPC if you believe you were mis-sold a minimum-term plan when you expected a cancel-anytime monthly plan.
Customer experiences
Positive reports
Some users report successful cancellations and refunds when they pursued the matter persistently and documented communications.
Successful outcomes appear to require clear evidence and persistence in following the provider's procedures.
Common negative experiences
- Reports of being misled into 12-month minimum-term subscriptions when expecting cancel-anytime plans.
- Complaints of recurring charges after cancellation, sometimes requiring bank intervention.
- Refusals of refunds even within 14 days when any service time was used, according to user reports.
- Frequent complaints about streaming performance and user interface quality across devices.
Documentation checklist
Essential items to include
- Your full name as on the account, NOW username and the registered e-mail address.
- Order or subscription reference number and dates of purchase/renewal.
- Proof of payment (bank statement or receipt) showing the relevant charge(s).
Helpful supporting evidence
- Screenshots of the account page, cancellation attempt or error messages.
- Copies of any correspondence with NOW customer support and the date/time of calls.
- Record of attempts to stop payments through your bank, if applicable.
Common mistakes
Assuming all plans are cancel-anytime
Many users assume a monthly subscription can be cancelled immediately without further payments, but some passes have minimum terms.
Always check the membership terms at sign-up and confirm whether a minimum term applies.
Missing deadlines and evidence
Failing to cancel before the next billing period results in another charge; set reminders well before renewal dates.
Not saving confirmation emails, screenshots or payment proofs makes disputes harder to win; keep records of every step.
Comparative recap
Key comparison points
| Issue | Now TV (what the terms say) | Practical action for Nigerian consumers |
|---|---|---|
| Cancellation timing | Cancel before the next access period to stop renewal; access continues until period end. | Cancel via account Help well before renewal and retain confirmation evidence. |
| Minimum-term plans | Minimum-term plans continue to bill until the term ends. | Check terms at sign-up and avoid plans with minimum terms if you want full flexibility. |
| Refunds / cooling-off | 14-day cooling-off for orders generally, but exclusions apply for content memberships. | Request refunds promptly, provide full documentation, and escalate to your bank or FCCPC if needed. |
After cancelling
Confirmations and checks
Keep any cancellation confirmation e-mails or on-screen confirmation pages as proof of your request.
Monitor your bank statements for subsequent billing and act quickly if an unauthorized charge appears.
Useful links and escalation
NOW terms and information: nowtv.com/terms.
If you need to lodge a consumer complaint in Nigeria, consult the FCCPC website for guidance on submitting complaints and seeking redress.
Address
NOW postal address
NOW TV Customer Service, Athena Court, Grant Way, Isleworth, TW7 5QD, United Kingdom.
Include full account details and a clear instruction to cancel if you send a postal cancellation request.
Customer service note
When contacting NOW by post or online, include your name, NOW username and the e-mail address registered to the account to help the support team locate your subscription.
Retain copies of any sent letters and record dates of dispatch for dispute evidence if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.