Cancel Now TV: Easy Method

What is Now TV

Overview

Now TV (also styled NOW/Now TV) is a streaming service that offers content memberships such as Entertainment, Cinema and Sports, delivered over the internet.

It operates on a subscription basis with monthly memberships and, in some cases, minimum-term plans; terms are set out on the provider's website.

Service scope

Now TV provides access to on-demand films, TV series and live sports depending on the passes you buy.

Availability, device support and pricing can vary by country and by the specific membership you choose.

How to cancel Now TV

Cancel online via the NOW Help/Account area

• Sign in to your NOW/Now TV account on the official site.
• Go to the Help or My Account section and follow the cancellation instructions provided there.
• Complete the cancellation steps before your next billing/access period begins to prevent renewal.

Cancel by contacting customer service

• If you prefer, you can contact NOW customer support for cancellation assistance; you may be asked to provide your name, NOW username and e-mail address.
• For postal requests, use the address given in the Address section below and include all account details and a clear instruction to cancel.

What happens when you cancel

Access after cancellation

If you cancel a monthly membership before the next access period, you will retain access until the paid-for period ends.

Cancellation prevents future charges but does not usually terminate the current paid period early.

Minimum-term plans and renewals

If you are on a membership with a minimum term, cancelling will not stop payments until the minimum term ends; you will continue to pay and have access for the rest of that term.

Unless you are on a minimum-term plan, memberships typically do not automatically renew after you cancel.

Will I get a refund?

Cooling-off period and general refund rules

NOW states a 14-day cooling-off period during which it will refund payments if you cancel within 14 days of purchase or delivery.

Refunds are processed without undue delay and no later than 14 days after you notify NOW of your decision to cancel.

Exceptions and practical notes

• Cooling-off and refund rights do not apply to content memberships (for example Cinema, Entertainment, Sports) according to NOW's terms.
• Some users report that refunds have been denied if any service time was used; these reports suggest you should act quickly and keep evidence when requesting refunds.

Now TV plans and pricing

Overview

Authoritative pricing for Now TV in Nigeria for 2024/2025 is not available in the verified data set.

If you need exact prices, check the local Now TV site or the account purchase screens for the current rates in Nigerian naira or the currency offered.

Summary table

Your consumer rights in Nigeria

General rights and redress

Consumers in Nigeria have rights to fair treatment, accurate information and redress for misleading or unfair trading practices.

The Federal Competition and Consumer Protection Commission (FCCPC) handles consumer complaints and can provide guidance on breaches of consumer law.

Billing disputes and continuous charges

• If you experience unauthorized or recurring charges after cancellation, you have the right to dispute them with your bank or payment provider.
• You may also file a complaint with the FCCPC if you believe you were mis-sold a minimum-term plan when you expected a cancel-anytime monthly plan.

Customer experiences

Positive reports

Some users report successful cancellations and refunds when they pursued the matter persistently and documented communications.

Successful outcomes appear to require clear evidence and persistence in following the provider's procedures.

Common negative experiences

• Reports of being misled into 12-month minimum-term subscriptions when expecting cancel-anytime plans.
• Complaints of recurring charges after cancellation, sometimes requiring bank intervention.
• Refusals of refunds even within 14 days when any service time was used, according to user reports.
• Frequent complaints about streaming performance and user interface quality across devices.

Documentation checklist

Essential items to include

• Your full name as on the account, NOW username and the registered e-mail address.
• Order or subscription reference number and dates of purchase/renewal.
• Proof of payment (bank statement or receipt) showing the relevant charge(s).

Helpful supporting evidence

• Screenshots of the account page, cancellation attempt or error messages.
• Copies of any correspondence with NOW customer support and the date/time of calls.
• Record of attempts to stop payments through your bank, if applicable.

Common mistakes

Assuming all plans are cancel-anytime

Many users assume a monthly subscription can be cancelled immediately without further payments, but some passes have minimum terms.

Always check the membership terms at sign-up and confirm whether a minimum term applies.

Missing deadlines and evidence

Failing to cancel before the next billing period results in another charge; set reminders well before renewal dates.

Not saving confirmation emails, screenshots or payment proofs makes disputes harder to win; keep records of every step.

Comparative recap

Key comparison points

After cancelling

Confirmations and checks

Keep any cancellation confirmation e-mails or on-screen confirmation pages as proof of your request.

Monitor your bank statements for subsequent billing and act quickly if an unauthorized charge appears.

Useful links and escalation

NOW terms and information: nowtv.com/terms.

If you need to lodge a consumer complaint in Nigeria, consult the FCCPC website for guidance on submitting complaints and seeking redress.

Address

NOW postal address

NOW TV Customer Service, Athena Court, Grant Way, Isleworth, TW7 5QD, United Kingdom.

Include full account details and a clear instruction to cancel if you send a postal cancellation request.

Customer service note

When contacting NOW by post or online, include your name, NOW username and the e-mail address registered to the account to help the support team locate your subscription.

Retain copies of any sent letters and record dates of dispatch for dispute evidence if required.