Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ooma service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ooma: Complete Guide
What is Ooma
Overview
Ooma is a telecommunications service provider that offers residential and business VoIP phone services, including Ooma Telo for home use and Ooma Office for small businesses.
The service typically requires hardware for home products and an online account for management. Ooma publishes terms and return policies on its website.
Service types
Ooma provides residential home phone services and a business product called Ooma Office (including Ooma Office for Mobile).
Service bundles and features vary by product; specific local pricing and availability for Nigeria may not be published by Ooma.
How to cancel Ooma
Primary cancellation route
For residential services and Ooma Office, cancellations must be made by contacting Ooma’s Customer Care Department directly.
Ooma does not support in-app or online self-service cancellation for these services.
Steps to cancel
- Prepare account details: account number, phone number, billing name, and recent invoice.
- Contact Ooma Customer Care to request cancellation. Use the contact methods listed on Ooma’s site or your account documentation.
- If you signed up for Ooma Office via the App Store or Google Play, still contact Customer Care to cancel; app-store signups generally require agent assistance.
- If cancelling within a 30‑day trial, mention the 30‑day money‑back guarantee and request return instructions for hardware.
- Obtain return authorization and shipping instructions before sending any hardware back.
What happens when you cancel
Service access and termination
When cancellation is processed, voice service and associated features will be scheduled for termination per Ooma’s terms and your account settings.
Existing voicemail and configuration data may become inaccessible after termination; export important information beforehand if possible.
Billing and renewals
Automatic renewals will stop once the cancellation is confirmed, though charges already billed remain subject to Ooma’s refund rules.
Keep records of the cancellation confirmation and any case or reference numbers in case of post‑cancellation billing.
Will I get a refund?
Equipment return and refund conditions
Equipment bought directly from Ooma may be refundable if all conditions are met: returned within 30 days of purchase, service terminated within that 30‑day window, and equipment returned within 14 days of termination.
- Equipment must be in original condition with all parts and accessories.
- You must obtain a return authorization before shipping.
- Customers typically pay for return shipping and any return/restocking fees.
Service charges and exclusions
Ooma’s terms state there are no refunds for unused service terms; service charges, taxes, fees, and prepaid balances are generally non‑refundable, subject to local law.
Always check Ooma’s terms and ask Customer Care for the exact refund outcome for your account.
Ooma plans and pricing
Overview of plan availability
Public pricing for Ooma services in Nigeria is not available from official sources at this time.
Plan names may exist for residential and business offerings, but local prices can vary and are not published for Nigeria.
Pricing table
| Plan | Price (local) | Notes |
|---|---|---|
| Ooma Telo (Home) | Varies | Pricing not published for Nigeria; check with Ooma Customer Care. |
| Ooma Office (Business) | Varies | Contact Customer Care for local availability and pricing. |
| Ooma Office for Mobile | Varies | App‑store signups may still require Customer Care for cancellation and support. |
Your consumer rights in Nigeria
Rights under Ooma’s stated policies
Under Ooma’s published refund policy, customers may return directly purchased equipment within 30 days subject to the company’s conditions and return authorization requirements.
Ooma’s online terms state that refunds for unused service periods are not provided; this is the company’s contractual position.
Local consumer protection
Nigerian consumers may have additional protections under local law; you can consult the Federal Competition and Consumer Protection Commission (FCCPC) for guidance and complaints.
If you believe a term conflicts with Nigerian consumer law, gather documentation and contact the FCCPC or a local consumer rights adviser.
Customer experiences
Positive feedback
Some users report easy setup, good voice quality, helpful customer service, and reasonable pricing for Ooma Telo in available reviews.
Positive notes often focus on sound quality and straightforward hardware setup for home use.
Negative feedback
Many reviews on third‑party sites describe frustrations with cancellation processes, billing surprises, and long hold times with Customer Care.
Complaints include repeated billing after cancellation, unexpected upcharges, alleged aggressive retention tactics, and unclear enrolment in premium plans.
Documentation checklist
Before you call
- Account number and registered email address or phone number.
- Order number and proof of purchase for any hardware.
- Device serial numbers and model details (for returns).
During and after cancellation
- Record the date/time of the call and the agent’s name or reference number.
- Obtain written confirmation of cancellation and any RMA/return authorization.
- Keep postage receipts and tracking numbers if you return equipment.
Common mistakes
Assuming online cancellation is possible
Many customers expect an in‑app or web self‑service cancellation option and delay contacting Customer Care, which can cause missed windows for refunds or returns.
Failing to get return authorization
Sending equipment back without an RMA can lead to rejected returns or refusal of a refund. Always obtain and record the return authorization before shipping.
Missing time windows
Customers sometimes miss the 30‑day purchase window or the 14‑day return window after termination, which typically voids refund eligibility.
Comparative recap
How Ooma compares
The table below summarizes key differences between Ooma’s documented policies and typical VoIP providers’ common practices.
Comparison table
| Feature | Ooma | Typical VoIP provider |
|---|---|---|
| Cancellation method | Must contact Customer Care (no in‑app/online self‑service for residential/Office). | Often allows online account cancellation or in‑app options. |
| Equipment refund | Refund possible if strict timing/condition rules met and RMA obtained. | Many providers offer returns but rules and restocking fees vary. |
| Refund for unused service | Generally no refunds for unused service periods (per Ooma terms). | Some providers prorate unused service or offer refunds depending on contract. |
| Trial and money‑back | 30‑day money‑back for some Office offers; hardware return conditions apply. | Trial periods and guarantees vary; many providers offer short trial windows. |
| Customer service reports | Mixed: reports of helpful support and also complaints about hold times and cancellation difficulty. | Customer service quality varies widely among providers; experiences are mixed. |
After cancelling
Immediate next steps
Confirm cancellation in writing and keep any reference numbers or emails from Ooma Customer Care for your records.
Return any eligible hardware with the RMA and keep tracking and postage receipts until the refund is processed.
Useful links and monitoring
- Ooma Terms of Service
- Ooma Office Terms & Conditions (equipment/returns)
- Ooma Office 30‑day money‑back information
- Third‑party reviews and experiences
Check bank statements and your payment provider for any post‑cancellation charges and dispute unauthorized charges promptly.
Address
Corporate headquarters
Ooma corporate headquarters:
525 Almanor Avenue, Suite 200, Sunnyvale, CA 94085
Contact recommendations
For cancellations and refunds, contact Ooma Customer Care as your primary route; use the links above to find current contact methods.
If you need regulatory help in Nigeria, consider contacting the Federal Competition and Consumer Protection Commission for guidance.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.