Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Plusnet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Plusnet: Easy Method
What is Plusnet
Overview
Plusnet is a UK‑based internet service provider that offers residential broadband, mobile SIM plans and account services. It operates under UK terms and standard cancellation rules.
Why this guide for Nigeria
This guide explains how to cancel Plusnet services if you are a user in Nigeria or managing an account from Nigeria. It summarises Plusnet's cancellation rules, refunds and practical steps to follow.
How to cancel Plusnet
Web - residential services
- You have a 14‑calendar‑day cancellation period starting the day after you sign up.
- During that period you must pay for used services and installation/activation charges and return any equipment within 14 days to avoid charges.
- After the 14‑day period, early termination charges may apply; contact Plusnet for exact figures.
Web - non‑subscription / free accounts
- Non‑subscription or free accounts do not require formal cancellation.
- Free accounts unused for 90 days may be removed automatically by Plusnet.
Mobile - SIM‑only or device upgrade
- For SIM‑only orders you have 14 days from the day after order acceptance to cancel.
- For upgrades you have 14 days from receipt of the device to cancel; return equipment and pay pro‑rata for usage.
- After 14 days, a 30‑day notice period is typically required for cancellation and early‑termination charges may apply.
What happens when you cancel
Service access and end dates
If you cancel within the 14‑day right your service will be treated as cancelled from the effective cancellation date. If you cancel after that period your service will continue until any notice period expires.
Automatic renewals and billing
Ongoing billing stops after cancellation is processed and any contractual notice period ends. You remain liable for charges up to the cancellation date and any early‑termination fees where applicable.
Data, accounts and equipment
Return any supplied equipment within 14 days to avoid non‑return charges. Export any personal data you need before closure as account deletion or suspension may follow.
Will I get a refund?
14‑day cancellation refunds
Yes - most services have a 14‑calendar‑day right to cancel. You must return equipment and pay for used/activated services; refunds are processed after deductions.
Mobile refunds and timing
For valid 14‑day mobile cancellations Plusnet issues refunds within 14 days to the original payment method, minus pro‑rata charges and equipment adjustments.
Exceptions and important notes
- No blanket "no refund" rule - refunds depend on timely equipment return and deductions for usage or installation.
- If equipment is not returned within the required period you may be charged for it.
Plusnet plans and pricing
Available plans (summary)
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| Unlimited Broadband | €2.91 | Monthly | Up to 18 Mb download; unlimited data; wireless router; free .com.ng domain & 250 MB webspace; 24/7 support |
| Unlimited Access | €11.25 | Monthly | Up to 10 Mbps download/upload (burstable to 30 Mbps); unlimited data; 30‑day validity |
| Unlimited Starter | €16.19 | Monthly | Up to 10 Mbps download/upload (burstable to 40 Mbps); unlimited data |
| Unlimited Extra | €20.62 | Monthly | Up to 10 Mbps download/upload (burstable to 60 Mbps); unlimited data |
| Unlimited Elite | €31.25 | Monthly | Up to 20 Mbps download/upload (burstable to 70 Mbps); unlimited data |
Currency and conversion
Prices above are listed in euro as provided by Plusnet material. The data note uses an approximate conversion (black‑market EUR→NGN) of ₦1,720 per €1 (mid‑Jan 2026) for local comparison only.
Where to check current prices
Always confirm live plan details and pricing on Plusnet's official site before buying. Use the provider pages for up‑to‑date promotions and terms.
Your consumer rights in Nigeria
Plusnet's contractual rights
Plusnet's published terms give a 14‑calendar‑day cancellation right and describe return and refund procedures. Those terms govern refunds and returns for Plusnet customers.
Nigerian law and practical effect
Plusnet is a UK company; Nigerian consumers should note that enforcement of UK contract terms from abroad may be different in practice.
Practical steps to protect your rights
- Keep order confirmations, dates, payment records and any cancellation confirmation.
- If you paid by card, contact your card issuer or bank for chargeback or dispute options if necessary.
- Seek local consumer advice if you believe UK‑based terms are being applied unfairly to Nigerian residents.
Customer experiences
Positive reports
- Some long‑term customers praise polite and helpful customer service during onboarding.
- There are reports of quick engineer visits and fast installation in some cases.
Negative reports
- Many users report unreliable broadband with dropouts and speeds below advertised levels.
- Several customers describe difficult cancellation experiences - long phone waits, dropped calls and limited online cancellation options.
- Complaints also include inflexible treatment in bereavement or vulnerability situations and poor responsiveness in some cases.
How to interpret reviews
Reviews are mixed: individual experiences vary by location, plan and agent handling. Prepare documentation and expect possible phone contact to complete cancellations.
Documentation checklist
Essential account details
- Account number or customer reference (found on bills or welcome email).
- Full name, billing address and contact phone/email on the account.
Proof and dates
- Order confirmation, receipt of device (for upgrades) or acceptance date (for SIM‑only).
- Dates of calls, names of agents, screenshots of chats and confirmation numbers.
Equipment and return info
- Serial numbers or MAC addresses of routers/devices supplied.
- Return tracking numbers and proof of postage if you mail equipment back.
Common mistakes
Missing the 14‑day window
Failing to act within the 14‑calendar‑day cancellation period is a common error. After that window, different notice periods and charges apply.
Not returning equipment or returning late
Customers sometimes keep equipment or delay returns; Plusnet may charge for unreturned items. Always send returns with tracked postage and keep receipts.
Poor record keeping during cancellation
Not recording call times, agent names or saving confirmation emails makes disputes harder. Always save all messages and take screenshots of any online interactions.
Comparative recap
Quick policy comparison
| Aspect | Plusnet policy (summary) | What to watch if you are in Nigeria |
|---|---|---|
| Cancellation window | 14 calendar days from day after order/receipt for most services. | Act quickly - international challenges can slow returns and communications. |
| Refund timing | Refunds processed after equipment return; mobile refunds within 14 days of valid cancellation. | Expect bank conversion delays; retain proof of refund and card statements. |
| Equipment return | Must be returned within 14 days to avoid charges. | Use tracked, insured international postage and keep tracking for disputes. |
| Notice after cooling‑off | After 14 days, typically 30 days' notice for mobile or early termination fees. | Confirm exact notice and potential fees in writing before cancelling. |
| Ease of cancellation | Policy exists but some users report difficulty cancelling by phone and limited online options. | Be prepared for phone waits; use recorded evidence and alternative dispute routes if needed. |
After cancelling
Immediate steps
- Save the cancellation confirmation and any reference numbers provided by Plusnet.
- Check your bank or card for the refund and keep the refund transaction details.
Follow‑up and disputes
- If you do not receive a refund or face equipment charges, contact Plusnet first and keep written records.
- If unresolved, consider contacting your payment provider for a dispute or chargeback and seek local consumer advice.
Useful links
Address
Registered contact address
Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU, United Kingdom.
Notes about Nigerian correspondence
There is no Nigeria‑specific postal address available in Plusnet's published materials. For returns and formal notices, follow Plusnet's official instructions and use tracked international shipping where required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.