Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Videotron service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Videotron: Easy Method
What is Videotron
Overview
Videotron is a Canadian telecommunications company that provides internet, TV, home phone and mobile services to customers in Canada.
It is not a local Nigerian provider; its operations, pricing and consumer protections are governed by Canadian rules and terms of service.
Availability in Nigeria
Videotron does not offer services in Nigeria and has no App Store listings or local pricing for Nigerian customers.
If you are in Nigeria and seeing any reference to Videotron, treat it as information about a Canadian provider rather than a locally available service.
How to cancel Videotron
Primary cancellation method
- Call Videotron’s cancellation/customer service line: 1‑877‑512‑0911.
- When calling, request cancellation and ask for a reference or confirmation number to keep for your records.
Other methods and limitations
- You cannot cancel via the Videotron My Account web portal or Customer Centre; online self-service cancellation is not available.
- App Store / Google Play cancellations are not applicable because Videotron does not issue subscriptions through those stores.
What happens when you cancel
Service access and billing
Service access typically ends on the termination date you agree on with the agent when you cancel by phone.
Final billing may include pro-rated charges, outstanding balances, early termination fees (if any) and charges for unreturned equipment.
Equipment, returns and possible fees
Videotron requires returned equipment after termination; failure to return equipment within specified timeframes can result in indemnity or equipment fees.
Return instructions and deadlines are provided by Videotron; keep proof of shipment or drop-off receipt when you return hardware.
Data and account closure
Account data, voicemails and user settings may be deleted after termination; request any needed records before cancelling.
Ask the agent how long retained data remains available and whether you need to back up anything before service ends.
Will I get a refund?
General refund policy
Videotron commonly offers a 15‑day satisfaction guarantee on many service contracts; cancelling within that window may entitle you to refunds for equipment and monthly fees per contract terms.
Refunds greater than CAD 5 are normally issued automatically after service termination and equipment return.
Exceptions, small amounts and accessories
- Refunds under CAD 5 are not automatically returned and must be requested from Videotron.
- Mobile accessories: unopened items can usually be returned within 15 days; opened items must be 'as new' and in original packaging with some exceptions (e.g., opened headphones or installed screen protectors).
How refunds are processed
Refunds are processed according to Videotron’s terms; ask the agent for expected timing and payment method when you cancel.
Retain confirmation of equipment return and any refund reference numbers to follow up if necessary.
Videotron plans and pricing
Note on availability and currency
Videotron’s services are offered in Canada and priced in CAD (or in some cases USD); there are no official plans or prices for Nigeria.
Because no Nigeria-specific pricing exists, plan names and prices are not provided here.
Plans and pricing (summary)
| Plan | Price | Availability |
|---|---|---|
| Varies | Varies | Canada only; not offered in Nigeria |
Your consumer rights in Nigeria
Local consumer protections
If you are in Nigeria, your local consumer rights are enforced by Nigerian authorities such as the Federal Competition and Consumer Protection Commission (FCCPC).
FCCPC handles complaints about unfair commercial practices, defective goods and misleading information within Nigeria.
Dealing with a foreign provider (Videotron)
Videotron is a Canadian company; Canadian regulators (CRTC, CCTS) govern complaints for customers in Canada, not Nigeria.
If you are outside Canada, your practical recourse is to deal directly with Videotron, retain documentation, and pursue local consumer protection channels where applicable.
Escalation steps
- First contact Videotron’s Customer Relations for written complaints.
- If you are a Canadian customer, you can escalate to the CRTC or CCTS; if in Nigeria, file a complaint with the FCCPC and keep all correspondence.
Customer experiences
Positive experiences
Some customers report long-term positive relationships with Videotron, citing patient and effective agents and quick technical problem resolution.
Examples include long-standing customers praising specific representatives for good service and fast fixes.
Negative experiences
Many complaints cite inconsistent customer service, billing errors, unexpected rate changes, and difficulty cancelling online.
There are numerous reports of technical issues, outages, missed appointments, and app glitches affecting user satisfaction.
Documentation checklist
Account and identity items
- Account number and full account name as shown on the bill.
- Registered phone number, email and a government ID (if required for verification).
Equipment and proof
- Equipment serial numbers and model information for any returned hardware.
- Proof of equipment return (shipping receipt or drop‑off receipt) and any contracts or receipts.
Common mistakes
Trying to cancel the wrong way
Many customers attempt to cancel via Videotron’s My Account online portal even though self-service cancellation is not supported.
Always call 1‑877‑512‑0911 to cancel; failing to do so may delay termination and increase charges.
Failing to return equipment or follow rules
Not returning equipment within the required timeframe can lead to equipment charges or indemnities on your final bill.
Keep shipment or drop‑off receipts and confirm the return with Videotron to avoid disputes.
Overlooking small refunds or follow-up
Refunds under CAD 5 are not automatic; you must request these amounts if they apply after termination.
Also request written confirmation of refunds and a final account statement to verify charges.
Comparative recap
Overview of cancellation methods
| Method | Can you cancel? | Notes |
|---|---|---|
| Phone (1‑877‑512‑0911) | Yes | Primary and required method; obtain a confirmation number. |
| Web / My Account | No | Self-service cancellation is not available online; must call. |
| App Store / Google Play | Not applicable | Videotron does not manage subscriptions via these stores; cancellations there would be managed by the store if relevant. |
Recommendation
Call the cancellation number and document every step: confirmation numbers, equipment return receipts and final billing statements.
If you face issues, escalate to Videotron Customer Relations and then to the appropriate regulator depending on your country.
After cancelling
Monitor and follow up
Keep an eye on your bank or card statements for any unexpected post‑termination charges.
Confirm that any agreed refunds are processed and request written confirmation of account closure.
Useful links and contacts
Videotron support - cancellation information: videotron.com support.
Videotron Terms & Conditions: Terms & Conditions.
Videotron complaints & escalation: How to file complaints.
Canadian regulators (for Canadian customers): CRTC, CCTS.
Nigerian consumer authority: FCCPC.
Address
Customer Relations mailing address
Videotron Ltd, Head Office Customer Relations Management
612 St‑Jacques Street, 8th Floor Montréal, Québec H3C 4M8
How to use the address
Send written complaints or cancellation requests by registered mail, include account details and copies of supporting documents.
Keep a copy of the letter and proof of posting for your records and follow up by phone after dispatch.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.