Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Virgin Media service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Virgin Media: Easy Method
What is Virgin Media
Overview
Virgin Media is a provider of broadband, TV, phone and mobile services, primarily operating in the UK market. It offers fibre‑optic home services, a mobile arm and a Wi‑Fi/Connect app for device management.
Services relevant to Nigeria users
Virgin Media does not publish consumer broadband or TV plans priced in Nigeria; its main consumer services are UK‑based and billed in GBP. Some Virgin services (for example roaming eSIMs) may be available internationally and priced in other currencies.
How to cancel Virgin Media
Cancel within the 14‑day cooling‑off period
- You can cancel within 14 days from the later of: the day after equipment delivery, the service start date, or the day you received the contract terms.
- To cancel within this period: call 0345 454 1111, send a written cancellation to the sales address, or return a completed cancellation form if supplied.
Cancel after the cooling‑off period or for ongoing services
- For broadband/TV/phone: contact customer services by phone or in writing and request disconnection; you may owe charges for the remaining contract term or early termination fees where applicable.
- For Virgin Mobile: you may cancel within 14 days of contract start; thereafter give at least 30 days’ notice to terminate a mobile contract.
- For the Virgin Media Connect App: you can stop the service by uninstalling or disabling the app on your device.
What happens when you cancel
Access and service end
Access to the service will end on the disconnection date set by Virgin Media or on the effective cancellation date you agree with them. Any recurring services will stop after that date.
Data, accounts and continuity
Account data, email or on‑line recordings may be removed after disconnection. Back up any personal data before cancelling.
Will I get a refund?
Refunds within the 14‑day cooling‑off period
If you cancel within the statutory 14‑day cooling‑off period, you are entitled to a refund of all payments including delivery costs.
Virgin Media may deduct an amount for services already provided and will not refund activation/installation fees if cancellation occurs after installation.
Refunds after disconnection and other conditions
- Final bill can take up to 30 days to issue after disconnection.
- Any remaining credit is returned by cheque by post; cheques can take up to seven weeks to arrive.
- You must return equipment at your own cost or face charges; refunds are processed within 14 days of receiving returned equipment or proof of return.
- Top‑ups, unused add‑ons or prepaid credit are generally non‑refundable if cancellation falls outside permitted change/opt‑out rights.
Virgin Media plans and pricing
General pricing note
Virgin Media's core consumer plans are primarily UK products priced in GBP. There are no standard Nigeria‑priced plans publicly listed.
Summary table
| Plan / Service | Pricing (Nigeria) | Notes |
|---|---|---|
| Virgin Media broadband / TV / phone (UK) | Varies | Offered and billed in GBP; not listed for Nigeria. |
| Virgin Mobile (contracts / SIM) | Varies | Mobile contract terms apply; notice periods differ by product. |
| Virgin Media Connect App (Wi‑Fi) | Varies | App use is controlled on device; fees charged by third‑party carriers where applicable. |
Your consumer rights in Nigeria
Nigeria consumer protection context
Nigeria has consumer protection principles covering unfair trade practices and product/service standards, but statutory cooling‑off rights can differ from UK rules.
If you are a Nigeria resident purchasing a foreign/UK service, your local statutory rights may be limited and the contract terms and the provider’s country of operation often determine applicable law.
Practical rights when dealing with Virgin Media (UK provider)
- If the contract is governed by UK law, the UK statutory 14‑day cooling‑off rule normally applies to home services - refer to the provider’s terms.
- For cross‑border purchases, retain all documents and correspondence; you may need to pursue remedies through the provider’s complaint processes or relevant UK/online dispute resolution channels.
Customer experiences
Positive notes
Some customers report reliable high‑speed fibre connections and bundled offers that can be good value where coverage exists.
Device‑level tools such as the Connect App provide simple Wi‑Fi management for many users.
Negative or common complaints
Independent reviews frequently cite difficulties with customer service, billing disputes, delays in refunds and service outages. These issues appear common in public review platforms.
Customers also report problems returning equipment and receiving timely cheque refunds after disconnection.
Documentation checklist
Essential documents to gather
- Contract or welcome email (start date, terms and cancellation rights).
- Order confirmation, delivery note and proof of equipment receipt.
- Proof of payment, recent bills and account number.
Supporting evidence for refunds/disputes
- Copies of cancellation requests (emails, postal letters or call reference numbers).
- Proof of equipment return (tracked postage receipt or courier tracking).
- Any photos, screenshots or logs showing outages or service faults.
Common mistakes
Failing to check cooling‑off deadlines
Customers sometimes miss the statutory 14‑day window for new orders and then expect a full refund. The 14‑day period starts from the later of delivery, service start or receipt of terms.
Not returning equipment or keeping proof
Failing to return hardware or not obtaining proof of postage can lead to equipment charges and delays in refunds. Always use tracked delivery and keep receipts.
Comparative recap
Quick comparison headings
The table below summarises key cancellation and refund points across Virgin Media services for quick reference.
Summary table
| Item | Cancellation method | Refund entitlements | Key timings |
|---|---|---|---|
| 14‑day cooling‑off (new orders) | Call, post a cancellation form or write | Full refund (may deduct for used services); activation fees not refundable after install | Refund within 14 days of receiving returned equipment/proof |
| After 14 days (broadband/TV/phone) | Call or write to request disconnection | Proportional refund for unused paid period unlikely; final billing may apply | Final bill up to 30 days; cheque refunds can take up to 7 weeks |
| Virgin Mobile | Cancel within 14 days or give 30 days’ notice after | Refunds governed by contract; prepaid credit rules apply | Notice periods apply; final billing timings as above |
| Connect App | Uninstall or disable the app | Fees charged by carriers are subject to those providers’ refund policies | Effective immediately on device uninstall |
After cancelling
Practical next steps
- Keep copies of your cancellation confirmation and any call reference numbers.
- Return equipment using tracked postage and keep the receipt as proof.
- Monitor your bank account and mailbox for the final bill and any refund cheque.
Helpful links and contacts
- General help and refund information: Virgin Media refunds
- Terms for fibre‑optic services and cooling‑off: Fibre‑optic services terms
- Connect App Wi‑Fi terms: Wi‑Fi/Connect App terms
- Customer service phone (UK): 0345 454 1111 - keep call reference details when you call.
Address
Postal address for cancellations (sales/support)
Virgin Media Sales Operation Support, Unit 5 Nimbus Park, Porz Avenue, Houghton Regis, Dunstable, LU5 5FR.
When to use this address
Use this Houghton Regis address for written cancellations, especially during the 14‑day cooling‑off period for new orders.
For other correspondence or leaving requests check your contract or account area for the most appropriate contact method and any additional addresses.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.