Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Airteltigo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Airteltigo: Easy Method
What is Airteltigo
Overview
Airteltigo (branded Airtel in Nigeria) is a telecommunications provider offering mobile voice, data, fixed broadband and digital services to consumers and businesses across Nigeria.
Services include prepaid and postpaid mobile plans, data bundles, streaming and bundled subscription services, and home broadband products.
Common services referenced
Customers often interact with Airteltigo for data bundles (prepaid), Airtel Black or postpaid plans, and home Wi‑Fi router services.
Cancellations and refunds cover subscriptions, auto‑renewal of bundles, and equipment returns depending on service type and terms.
How to cancel Airteltigo
Cancel prepaid data auto‑renewal
- Dial USSD code: *141# or *141*1#, then navigate to "Stop Auto Renewal".
- Alternatively, send SMS STOP to 141 to disable auto‑renewal for bundles.
- You can also open the Airtel Thanks or My Airtel app, go to Active Bundles and disable auto‑renewal there.
Cancel Airtel Black, subscriptions and broadband
- Airtel Black or some postpaid/subscription cancellations may not be available in the app.
- Call Airtel customer care at 121 for assistance with plan cancellations and formal requests.
- If phone support fails, visit an Airtel store in person to request cancellation and get confirmation.
What happens when you cancel
Service access
When you cancel auto‑renewal of a data bundle, the current bundle usually remains valid until its expiry date.
For subscriptions or postpaid plans, cancellation may be effective immediately or at the end of the billing cycle depending on the plan terms.
Renewals and billing
Turning off auto‑renewal prevents future automatic charges but does not always trigger refunds for unused portions.
For equipment or broadband disconnection, billing may continue until the formal cancellation is processed; always obtain written confirmation.
Will I get a refund?
Regulatory refunds for failed top‑ups
Under Nigeria regulations effective 1 March 2026, failed airtime or data purchases (debits without delivery) must be refunded automatically within 30 seconds.
If the refund is pending, providers have up to 24 hours to complete it and must send an SMS notification about the refund status.
Source: regulatory notice.
Airtel policy exceptions
- Airtel's Terms of Use state most payments are final and non‑refundable for streaming and subscription services.
- Exceptions: Airtel may issue a pro‑rata refund if Airtel cancels a channel or service for convenience.
- No refund is typically provided if termination is due to the user's breach of terms.
Source: Airtel Terms of Use.
Airteltigo plans and pricing
Summary table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| 2 GB / month | €0.90 | Monthly | Basic small data bundle - 2 GB |
| 3 GB / month | €1.20 | Monthly | Standard small data bundle - 3 GB |
| 8 GB / month | €1.80 | Monthly | Larger small data bundle - 8 GB |
Pricing notes
Prices are approximate conversions from Nigerian Naira based on exchange data (circa 2025) and shown in euros for example comparison.
Actual Naira prices, taxes, and offer promotions may vary; check the Airtel app or website for live pricing.
Your consumer rights in Nigeria
Regulatory protections
The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) require refunds for failed top‑ups within defined timeframes effective 1 March 2026.
Providers must send SMS notifications about refunds and resolve failed transactions quickly to protect consumers.
Contractual limits
- Airtel's service terms may limit refunds for discretionary services (e.g., streaming) except where the provider cancels a service.
- If you dispute a charge, keep records and escalate through Airtel customer care, then regulatory complaint channels if unresolved.
Customer experiences
Positive reports
Some customers report successful cancellations and refunds by emailing Airtel or escalating to Airtel's appellate authority; these cases can take several weeks to resolve.
Success often depends on persistence and providing clear documentation.
Negative reports
Common complaints include difficulty disconnecting Wi‑Fi or router services, delayed refunds, and continued billing after equipment return.
Users describe customer care delays and the need for multiple follow‑ups or store visits to complete cancellations or obtain refunds.
Documentation checklist
What to bring or send
- Account number, phone number or billing account identifier.
- Proof of purchase or transaction receipts for the disputed payment.
- Screenshots or copies of SMS confirmations, app pages or emails showing subscriptions or auto‑renewal settings.
- Equipment return receipt or tracking information when returning routers/modems.
How to record interactions
- Note date, time and name/ID of customer care agent for every call or visit.
- Save reference numbers given during complaints and confirmation emails.
Common mistakes
Assuming the app is always sufficient
Example: Some users assume the app can cancel all services, but Airtel Black or certain postpaid changes may require a call or in‑store visit.
When the app lacks a cancellation option, call 121 or visit a store to avoid continued billing.
Not retaining proof
Example: Returning equipment without a written receipt or tracking makes refunds and billing corrections difficult to pursue.
Always obtain and keep written or electronic confirmation when cancelling services or returning devices.
Comparative recap
Quick comparison
| Action | Typical method | Expected outcome | Notes |
|---|---|---|---|
| Stop data auto‑renewal | USSD (*141# / *141*1#), SMS STOP to 141, or Airtel Thanks/My Airtel app | Auto‑renewal disabled; current bundle runs till expiry | Immediate via USSD/SMS; app option available under Active Bundles |
| Cancel Airtel Black / postpaid plan | Call 121 or visit an Airtel store | Cancellation processed; timing varies by plan | App may not support cancellation for some plans |
| Refund for failed top‑up | Automatic by provider per regulation | Refund within 30 seconds or up to 24 hours if pending; SMS notification required | Regulatory requirement from 1 March 2026 |
After cancelling
What to check
- Confirm cancellation reference or written confirmation from Airtel.
- Monitor SMS, bank transactions and account statements for expected refunds or stopped charges.
Further steps and links
If you need to review Airtel's terms or escalate a complaint, consult Airtel's published terms and regulatory guidance.
Relevant links: Airtel Terms of Use - Airtel Terms; regulatory refund notice - Regulatory notice.
Address
Head office (for posted complaints)
Plot L2, Banana Island, Foreshore Estate, Ikoyi, Lagos, Nigeria.
How to address letters
- Address to: Head of Customer Care / Service, Airteltigo (Airtel Nigeria), at the postal address above.
- Include account details, a clear statement of the request (cancellation/refund), and copies of supporting documents.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.