Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Boost Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Boost Mobile: Complete Guide
What is Boost Mobile
Overview
Boost Mobile is a mobile virtual network operator and prepaid wireless service brand that offers plans, devices, and customer support for mobile users.
Scope in Nigeria
This guide addresses cancellation, refunds, returns, and consumer rights for users in Nigeria who interact with Boost Mobile or its services.
How to cancel Boost Mobile
Primary cancellation options
- Visit a Boost Mobile store in person and request account cancellation from customer service staff.
- Call Boost Mobile customer care at 833-150-BOOST to request cancellation by phone.
Special cases and online steps
- To cancel or return a pre-order/backorder device: open the Boost Mobile App → Settings → Device Setup → View Shipments → Manage Shipment → Cancel Shipment, or call customer care for assistance.
- Keep written confirmation (email or SMS) of cancellation and note your billing cycle end date for access details.
What happens when you cancel
Service access and billing
Charges for the current billing cycle are not prorated; you keep access until the cycle ends even after cancellation.
Your final billing may still include the full cycle fee and any outstanding device payments or add-on charges as applicable.
Account and device consequences
- Device financing or unpaid balances remain your responsibility after cancellation.
- If you port your number out, confirm the port completes before cancellation to avoid loss of number portability rights.
Will I get a refund?
30-Day Money-Back Guarantee (service)
Boost Mobile offers a 30-Day Money-Back Guarantee covering the first monthly service fee if you cancel within 30 days of account creation.
Activation fees and device payments are excluded from this guarantee; AutoPay enrollment and port-in conditions may apply for eligibility.
Device returns and refund timelines
- Devices ordered from Boost can be returned within 30 days from shipment or activation for a refund if returned in like-new condition.
- Refund processing: credit/debit card refunds take 7 - 14 business days; paper checks take 14 - 21 business days after a return is processed.
- Add-ons bought within the first 30 days are refundable; Boost Protect may incur prorated charges.
Note: Boost’s publicly stated policy is the reference; actual experience may vary and some customers report delays or denials.
Boost Mobile plans and pricing
Available plan information
Exact plan names and prices for Boost Mobile in Nigeria are not publicly available in the sources used for this guide.
If you need precise pricing, contact Boost Mobile directly or check the official app or local store listings.
Summary table
| Plan | Price | Currency | Notes |
|---|---|---|---|
| Prepaid / Monthly plans | Varies | Varies | Prices not available from verified sources for Nigeria. |
| Device financing | Varies | Varies | Device payments are excluded from the 30-day service refund. |
| Add-ons / Boost Protect | Varies | Varies | Add-ons within 30 days may be refundable; protection plans may be prorated. |
Your consumer rights in Nigeria
Local legal context
Boost Mobile does not explicitly state a 14-day statutory cooling-off period for Nigeria in its published policies.
The company’s published relief centers on a 30-day Money-Back Guarantee for service and a 30-day return window for devices, subject to conditions.
Practical steps for enforcement
- If Boost’s published policy is not honored, escalate the matter to Boost customer care in writing and keep all evidence of requests and confirmations.
- You may lodge complaints with the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria if internal resolution fails.
Customer experiences
Positive experiences
- Many users praise helpful technicians and affordable plans compared with competitors.
- Some customers report smooth switchover, better rural signal, and substantial savings.
Negative experiences
- Common complaints include SIM issues, service suspensions, voicemail problems, and connectivity problems.
- Users report order cancellations without notice, refund delays beyond promised timeframes, and poor in-store customer service in some cases.
Documentation checklist
What to have when you cancel
- Account holder name and account number or phone number on the account.
- Proof of purchase or receipt for devices and service activation.
- Device IMEI/serial number if returning hardware.
Additional helpful documents
- Written confirmation of AutoPay enrollment and proof of port-in (if applicable for 30-day guarantee).
- Screenshots or copies of cancellation requests, emails, or chat transcripts.
Common mistakes
Assuming automatic refunds
Many customers expect immediate refunds on cancellation; Boost processes refunds within stated business-day windows and some refunds (e.g., checks) take longer.
Always allow the stated processing time and monitor your bank statements.
Failing eligibility conditions
Failing to enroll in AutoPay or not porting a number in when required can void eligibility for the 30‑day service refund.
Returning devices in used or damaged condition can lead to denial or restocking charges - follow return requirements precisely.
Comparative recap
At-a-glance comparison
| Feature | Boost Mobile | Typical Large Carrier | Typical MVNO |
|---|---|---|---|
| Cancellation methods | Store visit, call 833-150-BOOST, app options for shipments | Often online account, call centre, store visit | Varies; usually online or call centre |
| Refund window (service) | 30-day Money-Back Guarantee (first monthly fee only; conditions apply) | Varies; some prorate or offer short guarantees | Varies; frequently shorter or subject to terms |
| Device return window | 30 days from shipment/activation (like-new condition) | Often 14 - 30 days depending on retailer | Varies; commonly 14 - 30 days |
| Proration policy | Charges not prorated for cancellation within billing cycle | Many prorate final bill; policies differ | Varies by provider |
| Customer service reports | Mixed: helpful technicians and affordable plans vs reports of delays and poor in-store practices | Mixed; generally larger support teams but longer waits | Mixed; can be lower cost but sometimes limited support |
After cancelling
Immediate actions
- Save written cancellation confirmation (email, SMS, or receipt) and note the billing cycle end date.
- Check bank or card statements for post-cancellation charges and dispute any unauthorized billing promptly.
Useful links and escalation
- Boost Mobile General Terms & Conditions
- 30-Day Money-Back Guarantee terms
- Boost Mobile Return Policy
- If unresolved, consider filing a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria.
Address
Registered address
BOOST MOBILE LTD - 831 IDRIS IBRAHIM CRESCENT, JABI, ABUJA, JABI, FCT ABUJA STATE.
Contact reminder
For cancellations or returns, visit the local store at the address above or call Boost Mobile customer care at 833-150-BOOST for guidance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.