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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Burner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Burner: Step-by-Step Guide
What is Burner
Overview
Burner is a service and app that provides temporary or long‑term secondary phone lines for calling, texting, and picture messaging. It runs on iOS, Android and via a web interface.
Primary features
Burner offers subscription plans that auto‑renew, multiple line options, and features such as spam blocking and priority support on multi‑line plans.
How to cancel Burner
iOS (App Store)
- Open the Settings app on your iPhone or iPad and tap your name, then Subscriptions, or open the App Store, tap your profile and choose Subscriptions.
- Find the Burner subscription and use the Cancel Subscription option. Apple handles billing and cancellations; Burner cannot cancel App Store subscriptions for you.
- For Apple help pages see Apple subscriptions support.
Android (Google Play)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Burner and Cancel subscription using the Play Store flow.
- If you need Burner support for an Android purchase, prepare a screenshot of your Google Play receipt (GPA order number) before contacting support.
Web (Burner website)
- Log in at app.burnerapp.com.
- Go to Subscription Details and follow the on‑page cancellation link and prompts; the cancel option appears mid‑page.
- If the web cancel link is not visible, contact support at support@burnerapp.com.
What happens when you cancel
Access to lines and data
After cancelling a subscription, your Burner line may stop renewing and could be deactivated at the end of the paid period. Messages and call history may become inaccessible once the line is removed.
Billing and renewals
Auto‑renewal stops after cancellation but you keep access until the current billing period ends. Platform rules (Apple/Google) determine billing and charge reversals.
Will I get a refund?
Platform refund rules
- iOS/App Store: Burner cannot issue refunds for App Store purchases. Request a refund from Apple directly via their support channels.
- Android/Google Play: You can request a refund by emailing support@burnerapp.com and including your Google Play receipt (GPA order number).
- Web purchases: For website purchases, email support@burnerapp.com with details and your main cell number to discuss a refund.
Exceptions and practical notes
There is no explicit mention of a 14‑day statutory refund right for customers in Nigeria in Burner documentation.
Refunds and cancellations are governed by platform rules and Burner’s internal review process; outcomes may vary case by case.
Burner plans and pricing
Summary of available plans
Below are representative plans and prices in USD as listed in Burner materials. Regional App Store pricing and conversions for Nigeria may vary.
Notes on currency and regional pricing
Exact local pricing for Nigeria depends on the App Store/Play Store conversion and your account region. Check prices on your device before purchase.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| 1 Line Subscription (Monthly) | USD 6.99 | Monthly | Unlimited calls, texts, pics; auto‑renewing line; monthly swaps |
| 1 Line Subscription (Yearly) | USD 47.99/year | Annual | Unlimited calls/texts/pics; billed annually |
| 1 Line Subscription (Monthly, updated) | USD 4.99/month | Monthly | Unlimited calling, texting, picture messaging |
| 1 Line Subscription (Yearly, updated) | USD 3.99/month eq. (≈ USD 47.88/year) | Annual | Same as above |
| 3 Line Subscription (Monthly) | USD 14.99/month | Monthly | Three auto‑renewing lines, unlimited calls/texts/pics, spam blocking, priority support |
| 3 Line Subscription (Yearly) | USD 11.67/month eq. (≈ USD 140.04/year) | Annual | As above |
Your consumer rights in Nigeria
What Burner states
Burner’s help documentation does not reference specific Nigerian statutory consumer rights such as a mandatory cooling‑off period.
Refunds and cancellations are handled according to platform rules (App Store, Google Play) and Burner’s internal support process.
Practical steps for Nigerian consumers
- Keep receipts and order numbers for any purchase and cancellation attempts.
- Review Nigerian consumer protection laws or contact a local consumer protection body if you think your rights are affected.
- If charges persist after cancelling, consider contacting your bank or payment provider to dispute recurring charges as a last resort.
Customer experiences
Positive feedback
Some users report reliable support response and fast resolution for technical issues, with one user noting timely fixes within hours over several years.
Common complaints
Many negative reviews describe continued billing after cancellation attempts, difficulty obtaining refunds, missing messages, app freezes, and unsatisfactory customer service.
Public complaint aggregators show several consumers unhappy with billing and refund handling.
Documentation checklist
What to collect before you contact support
- Account email and main phone number used with Burner.
- Purchase receipt - App Store/Google Play receipt or web order confirmation.
- Screenshot of your Google Play receipt (GPA order number) if applicable.
- Dates and times of cancellation attempts and any confirmation screens or emails.
Optional supporting items
- App screenshots showing subscription status or error messages.
- Bank or card statements showing charges you wish to dispute.
- Any prior support ticket numbers or correspondence with Burner.
Common mistakes
Using the wrong channel
A frequent error is trying to cancel an App Store or Google Play subscription from within the Burner app or support chat instead of using the platform subscription settings.
Remember: Apple and Google manage those subscriptions and must be cancelled through their accounts.
Not saving proof
Users sometimes fail to save receipts or screenshots and then cannot provide proof for a refund request.
Always save the purchase receipt and any cancellation confirmations before closing your support interaction.
Comparative recap
At a glance
The table below summarizes cancellation and refund responsibility across platforms to help you choose the right next step.
How to act
| Platform | How to cancel | Refund availability | Burner support role |
|---|---|---|---|
| iOS (App Store) | Cancel via iPhone Settings or App Store Subscriptions | Request refund from Apple; Burner cannot issue App Store refunds | Can advise, but cannot cancel or refund App Store purchases |
| Android (Google Play) | Cancel via Google Play Subscriptions in the Play Store | Refunds can be requested; Burner asks for Google Play receipt to assist | Can help if you supply Google Play receipt (GPA order number) |
| Web (Burner website) | Log in at app.burnerapp.com and use Subscription Details cancel link | Refunds reviewed by Burner; email support with details and main cell number | Burner handles web purchases and refund requests directly |
After cancelling
Follow‑up actions
Save or screenshot your cancellation confirmation and monitor your next bank or card statement to ensure charges stop after the billing period ends.
If charges continue, contact your payment provider and provide documentation of cancellation attempts.
Useful links
- Burner web app (login)
- support@burnerapp.com (email Burner support)
- Apple subscriptions support
- Google Play subscriptions help
Address
Postal address for registered mail
Ad Hoc Labs, Inc. Attn: Burner TOS manager
2658 Griffith Park Blvd, #134, Los Angeles, CA 90039, United States
Notes for sending documents
If you prefer to send physical documentation by registered mail, include your Burner account email, main phone number, and a clear summary of the request.
Allow time for international mail and include contact details so support can match your postal submission to your account.