Postclic unlimited subscription: promo at NGN 1,494.90 for 48h with a mandatory first month at NGN 81,389.00, then NGN 81,389.00 per month without commitment
Cancel DIGICEL
in 30 seconds only!
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Digicel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Digicel: Complete Guide
What is Digicel
Overview
Digicel is a telecommunications provider operating mobile, broadband and related services in several markets. In Nigeria, customers interact with Digicel for devices, SIMs, prepaid or postpaid mobile services, and home broadband offerings.
The guide below explains how to cancel orders and services, what refunds to expect, and your consumer rights when dealing with Digicel in Nigeria.
Services covered
This guide covers web orders (E‑Store purchases of devices, SIMs, accessories), Digicel+ / Fibre / Broadband / TV / Phone contract services, and mobile contract or prepaid services.
Information is based on Digicel terms and help resources and common customer reports about cancellations and refunds.
How to cancel Digicel
Web (E‑Store) orders
- Log in to the My Digicel E‑Store account and locate your order; cancel via the E‑Store interface if the order has not been dispatched.
- If you cannot cancel online, email Digicel support for your country (use the contact options on the Digicel help pages) before dispatch to request cancellation.
- Cancellations before dispatch result in a full refund to the original payment method.
Contract or service cancellations
- Contact Digicel customer service to request service termination for postpaid or broadband contracts.
- For Digicel+ / Fibre / Broadband / TV / Phone contracts, you may cancel within the first 14 calendar days (cooling‑off period) to avoid early termination fees; you must still pay for equipment, installation and pro‑rata service used up to the cancellation date.
- For prepaid mobile, stop using the service or contact support - unused prepaid balances are generally forfeited on termination.
What happens when you cancel
Access and service
When you cancel a service contract, your access to the service will end either immediately or after any required notice period specified by Digicel.
For hardware orders cancelled before dispatch, delivery is stopped and no service activation should occur.
Billing, charges and equipment
Cancelling during a cooling‑off period for Digicel+ style services may avoid early termination fees, but Digicel will charge for equipment, installation costs and pro‑rata service used.
For contract agreements outside cooling‑off, cancellation may remove discounts and trigger early termination charges per the contract terms.
Will I get a refund?
Refunds for web orders and returns
Orders cancelled before delivery/dispatch receive a full refund to the original payment method.
- Refund processing times vary by bank/card and can take up to around 10 business days.
- If a product was delivered, you can return unused, undamaged items in original packaging within 7 days for an exchange or full refund.
Refunds for services and exceptions
There is no general 14‑day statutory refund for ongoing services beyond the specific Digicel+ 14‑day cooling‑off provision.
- Within the Digicel+ 14‑day cooling‑off period you can cancel without early termination fees, but equipment, installation and pro‑rata service costs are payable.
- Unused prepaid balances and some discounts are not refundable or credited on termination.
Digicel plans and pricing
Domestic plan pricing
Exact Digicel Nigeria pricing for 2024/2025 was not available in the verified sources.
Local plan and prepaid rates vary by product, region and promotions; check Digicel Nigeria channels for current pricing.
Price table
| Plan / Product | Price | Notes |
|---|---|---|
| Mobile prepaid and postpaid plans | Varies | Local rates change by bundle and promotion |
| Digicel+ / Fibre / Broadband / TV / Phone | Varies | Monthly fees, equipment and installation vary by package |
| E‑Store devices, SIMs, accessories | Varies | Device prices subject to stock and offers |
Your consumer rights in Nigeria
Cooling‑off and returns
You may cancel E‑Store orders before dispatch for a full refund, and return delivered, unused and undamaged products within 7 days for refund or exchange.
For Digicel+ / broadband / TV / phone contracts you have a 14‑day cooling‑off period from agreement start to cancel without early termination fees (equipment and pro‑rata charges apply).
Termination, prepaid balances and refunds
You may terminate mobile services at any time, but terminating may forfeit unused prepaid balances and remove contracted discounts.
Refunds are typically processed by Digicel to the original payment method and can take up to 10 business days depending on your financial institution.
Customer experiences
Common complaints
Public reviews highlight issues with customer service and communication, including technicians not showing up for appointments and difficulties reaching helpful support.
Customers report refund problems such as being charged after cancellation or delays in credit reimbursement.
Positive notes and context
No prominent positive Trustpilot reviews for Digicel Group were identified in the verified data, so available public feedback appears skewed toward negative experiences.
Remember individual experiences vary by location, product and support channel; use official channels to resolve issues first.
Documentation checklist
For E‑Store orders
- Order number and date from the E‑Store confirmation.
- Payment receipt or card statement showing the purchase.
- Photos of the product packaging and condition if returning a delivered item.
For service cancellations
- Your full account name, phone number and account number (if available).
- Copy of the contract or service start date and any recent bills showing applied discounts.
- Records of communications with Digicel (emails, chat transcripts, reference numbers).
Common mistakes
Ordering and return mistakes
Waiting until after dispatch to cancel: many customers assume they can cancel anytime, but orders already dispatched cannot be stopped; cancellations must happen before dispatch for an automatic full refund.
Not checking return condition rules: returning used or damaged items may void the 7‑day return refund right; keep original packaging and accessories.
Service cancellation mistakes
Assuming prepaid credit is refundable: unused prepaid balances are typically forfeited on termination - do not expect refund unless explicitly stated.
Missing the cooling‑off window: for Digicel+ style services you must cancel within 14 calendar days to avoid typical early‑termination fees; equipment and pro‑rata charges still apply.
Comparative recap
At‑a‑glance comparison
| Channel | How to cancel | Cooling‑off / Refund | Notes |
|---|---|---|---|
| Web (E‑Store: devices, SIMs, accessories) | Cancel via E‑Store before dispatch or email support | Full refund if before dispatch; returns within 7 days for unused items | Refund to original payment method; bank processing up to ~10 business days |
| Digicel Online Store help | Cancel via help interface or country‑specific support email before dispatch | Same as E‑Store: full refund pre‑dispatch; 7‑day returns post‑delivery | Use help pages to find country contact details |
| Digicel+ / Fibre / Broadband / TV / Phone | Contact customer service to terminate contract | 14‑day cooling‑off available; equipment and pro‑rata charges apply | May avoid early termination fees within 14 days but still pay for costs |
| Contract services (mobile postpaid) | Contact customer service to cancel | No general statutory refund; discounts may be lost and prepaid balances forfeited | Early termination fees may apply during commitment period |
Key takeaways
Cancel web orders before dispatch for the simplest, full refund outcome.
For contracted services, act within specified cooling‑off periods and expect deductions for equipment and used service.
After cancelling
What to watch for
Check your bank or card statement for the refund credit; processing times depend on the financial institution and can take up to about 10 business days.
Monitor your account for any residual charges and retain all cancellation confirmation references from Digicel.
Useful links
- Digicel main site and support - find country‑specific contact channels and help pages.
- Digicel Group - corporate and terms information.
Address
Registered office
Digicel Limited Nigeria legal / correspondence address (from company registry):
4TH FLOOR, BUILDING 2, RIVERS HOUSE PLOT 83, RALPH SHODEINDE STREET CENTRAL BUSINESS DISTRICT, ABUJA, FCT.
How to submit formal requests
For formal cancellation letters or legal notices, send written correspondence to the registered office above and keep proof of delivery.
For routine cancellations or refunds, use Digicel’s online support channels or the customer service contacts listed on the Digicel help pages to get faster responses.