Servizio di disdetta N°1 in Italy
Gentile Signora, Egregio Signore,
Con la presente Le notifico la mia decisione di porre fine al contratto relativo al servizio Digicel.
Questa notifica costituisce una volontà ferma, chiara e non equivoca di disdire il contratto, con effetto alla prima scadenza possibile o conformemente al termine contrattuale applicabile.
La prego di prendere ogni misura utile per:
– cessare ogni fatturazione a partire dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta presa in carico della presente richiesta;
– e, se del caso, trasmettermi il saldo finale o la conferma di saldo.
La presente disdetta Le è indirizzata tramite posta elettronica certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, il che ne fa uno scritto probante conforme ai requisiti della prova elettronica. Dispone quindi di tutti gli elementi necessari per procedere al trattamento regolare di questa disdetta, conformemente ai principi applicabili in materia di notifica scritta e di libertà contrattuale.
Conformemente alle regole relative alla protezione dei dati personali, Le chiedo inoltre:
– di eliminare l'insieme dei miei dati non necessari ai Suoi obblighi legali o contabili;
– di chiudere ogni spazio personale associato;
– e di confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della vita privata.
Conservo una copia integrale di questa notifica così come la prova di invio.
Cancel Digicel: Complete Guide
What is Digicel
Overview
Digicel is a telecommunications provider operating mobile, broadband and related services in several markets. In Nigeria, customers interact with Digicel for devices, SIMs, prepaid or postpaid mobile services, and home broadband offerings.
The guide below explains how to cancel orders and services, what refunds to expect, and your consumer rights when dealing with Digicel in Nigeria.
Services covered
This guide covers web orders (E‑Store purchases of devices, SIMs, accessories), Digicel+ / Fibre / Broadband / TV / Phone contract services, and mobile contract or prepaid services.
Information is based on Digicel terms and help resources and common customer reports about cancellations and refunds.
How to cancel Digicel
Web (E‑Store) orders
- Log in to the My Digicel E‑Store account and locate your order; cancel via the E‑Store interface if the order has not been dispatched.
- If you cannot cancel online, email Digicel support for your country (use the contact options on the Digicel help pages) before dispatch to request cancellation.
- Cancellations before dispatch result in a full refund to the original payment method.
Contract or service cancellations
- Contact Digicel customer service to request service termination for postpaid or broadband contracts.
- For Digicel+ / Fibre / Broadband / TV / Phone contracts, you may cancel within the first 14 calendar days (cooling‑off period) to avoid early termination fees; you must still pay for equipment, installation and pro‑rata service used up to the cancellation date.
- For prepaid mobile, stop using the service or contact support - unused prepaid balances are generally forfeited on termination.
What happens when you cancel
Access and service
When you cancel a service contract, your access to the service will end either immediately or after any required notice period specified by Digicel.
For hardware orders cancelled before dispatch, delivery is stopped and no service activation should occur.
Billing, charges and equipment
Cancelling during a cooling‑off period for Digicel+ style services may avoid early termination fees, but Digicel will charge for equipment, installation costs and pro‑rata service used.
For contract agreements outside cooling‑off, cancellation may remove discounts and trigger early termination charges per the contract terms.
Will I get a refund?
Refunds for web orders and returns
Orders cancelled before delivery/dispatch receive a full refund to the original payment method.
- Refund processing times vary by bank/card and can take up to around 10 business days.
- If a product was delivered, you can return unused, undamaged items in original packaging within 7 days for an exchange or full refund.
Refunds for services and exceptions
There is no general 14‑day statutory refund for ongoing services beyond the specific Digicel+ 14‑day cooling‑off provision.
- Within the Digicel+ 14‑day cooling‑off period you can cancel without early termination fees, but equipment, installation and pro‑rata service costs are payable.
- Unused prepaid balances and some discounts are not refundable or credited on termination.
Digicel plans and pricing
Domestic plan pricing
Exact Digicel Nigeria pricing for 2024/2025 was not available in the verified sources.
Local plan and prepaid rates vary by product, region and promotions; check Digicel Nigeria channels for current pricing.
Price table
| Plan / Product | Price | Notes |
|---|---|---|
| Mobile prepaid and postpaid plans | Varies | Local rates change by bundle and promotion |
| Digicel+ / Fibre / Broadband / TV / Phone | Varies | Monthly fees, equipment and installation vary by package |
| E‑Store devices, SIMs, accessories | Varies | Device prices subject to stock and offers |
Your consumer rights in Nigeria
Cooling‑off and returns
You may cancel E‑Store orders before dispatch for a full refund, and return delivered, unused and undamaged products within 7 days for refund or exchange.
For Digicel+ / broadband / TV / phone contracts you have a 14‑day cooling‑off period from agreement start to cancel without early termination fees (equipment and pro‑rata charges apply).
Termination, prepaid balances and refunds
You may terminate mobile services at any time, but terminating may forfeit unused prepaid balances and remove contracted discounts.
Refunds are typically processed by Digicel to the original payment method and can take up to 10 business days depending on your financial institution.
Customer experiences
Common complaints
Public reviews highlight issues with customer service and communication, including technicians not showing up for appointments and difficulties reaching helpful support.
Customers report refund problems such as being charged after cancellation or delays in credit reimbursement.
Positive notes and context
No prominent positive Trustpilot reviews for Digicel Group were identified in the verified data, so available public feedback appears skewed toward negative experiences.
Remember individual experiences vary by location, product and support channel; use official channels to resolve issues first.
Documentation checklist
For E‑Store orders
- Order number and date from the E‑Store confirmation.
- Payment receipt or card statement showing the purchase.
- Photos of the product packaging and condition if returning a delivered item.
For service cancellations
- Your full account name, phone number and account number (if available).
- Copy of the contract or service start date and any recent bills showing applied discounts.
- Records of communications with Digicel (emails, chat transcripts, reference numbers).
Common mistakes
Ordering and return mistakes
Waiting until after dispatch to cancel: many customers assume they can cancel anytime, but orders already dispatched cannot be stopped; cancellations must happen before dispatch for an automatic full refund.
Not checking return condition rules: returning used or damaged items may void the 7‑day return refund right; keep original packaging and accessories.
Service cancellation mistakes
Assuming prepaid credit is refundable: unused prepaid balances are typically forfeited on termination - do not expect refund unless explicitly stated.
Missing the cooling‑off window: for Digicel+ style services you must cancel within 14 calendar days to avoid typical early‑termination fees; equipment and pro‑rata charges still apply.
Comparative recap
At‑a‑glance comparison
| Channel | How to cancel | Cooling‑off / Refund | Notes |
|---|---|---|---|
| Web (E‑Store: devices, SIMs, accessories) | Cancel via E‑Store before dispatch or email support | Full refund if before dispatch; returns within 7 days for unused items | Refund to original payment method; bank processing up to ~10 business days |
| Digicel Online Store help | Cancel via help interface or country‑specific support email before dispatch | Same as E‑Store: full refund pre‑dispatch; 7‑day returns post‑delivery | Use help pages to find country contact details |
| Digicel+ / Fibre / Broadband / TV / Phone | Contact customer service to terminate contract | 14‑day cooling‑off available; equipment and pro‑rata charges apply | May avoid early termination fees within 14 days but still pay for costs |
| Contract services (mobile postpaid) | Contact customer service to cancel | No general statutory refund; discounts may be lost and prepaid balances forfeited | Early termination fees may apply during commitment period |
Key takeaways
Cancel web orders before dispatch for the simplest, full refund outcome.
For contracted services, act within specified cooling‑off periods and expect deductions for equipment and used service.
After cancelling
What to watch for
Check your bank or card statement for the refund credit; processing times depend on the financial institution and can take up to about 10 business days.
Monitor your account for any residual charges and retain all cancellation confirmation references from Digicel.
Useful links
- Digicel main site and support - find country‑specific contact channels and help pages.
- Digicel Group - corporate and terms information.
Address
Registered office
Digicel Limited Nigeria legal / correspondence address (from company registry):
4TH FLOOR, BUILDING 2, RIVERS HOUSE PLOT 83, RALPH SHODEINDE STREET CENTRAL BUSINESS DISTRICT, ABUJA, FCT.
How to submit formal requests
For formal cancellation letters or legal notices, send written correspondence to the registered office above and keep proof of delivery.
For routine cancellations or refunds, use Digicel’s online support channels or the customer service contacts listed on the Digicel help pages to get faster responses.
FAQ
Avviso importante riguardo ai limiti del servizio
Per trasparenza e prevenzione, è essenziale ricordare i limiti inerenti a ogni servizio di invio dematerializzato, anche quando è marcato temporalmente, tracciato e certificato. Le garanzie riguardano l'invio e la prova tecnica, ma mai il comportamento, la diligenza o le decisioni del destinatario.
Attenzione, Postclic non può:
- garantire che il destinatario riceva, apra o prenda conoscenza della tua e-mail.
- garantire che il destinatario tratti, accetti o esegua la tua richiesta.
- garantire l'esattezza o la completezza del contenuto redatto dall'utente.
- garantire la validità di un indirizzo errato o non aggiornato.
- impedire una contestazione del destinatario sulla portata giuridica della posta.