Serviço de cancelamento N.º 1 em Portugal
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Dingtone.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Dingtone: Complete Guide
What is Dingtone
Service overview
Dingtone is a VOIP app that provides calling, texting, and virtual phone numbers on mobile devices and the web.
Users subscribe to phone numbers or buy credits for calls and texts; payments are handled through app stores or third-party processors.
How it is commonly used
People use Dingtone for low-cost international calling, temporary phone numbers, or secondary numbers for verification.
Functionality and reliability vary by user experience and the platform used to purchase the service.
How to cancel Dingtone
Cancel on Android (Google Play)
- Open the Google Play Store app on the device used to subscribe.
- Tap your profile icon > Payments & subscriptions > Subscriptions.
- Select the Dingtone subscription and choose Cancel subscription; follow on-screen prompts.
- Note: Dingtone does not allow in-app cancellation for Google Play purchases; you must use Google Play subscription management.
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad and tap your name > Subscriptions, or open the App Store and tap your profile.
- Find Dingtone in your subscription list and select Cancel Subscription or turn off Auto-Renew.
- Auto-renew can be turned off at any time from your iTunes/App Store account settings; the App Store controls the subscription.
Cancel via the Web or other channels
- Dingtone’s website does not detail a direct cancellation mechanism; subscriptions purchased through stores must be managed in those stores.
- If you purchased via a third-party processor, contact that processor or manage the billing through the platform used.
What happens when you cancel
Access after cancellation
After you cancel through Google Play or the App Store, access typically continues until the end of the current billing period.
You will retain service for the time already paid; auto-renew simply stops for the next period.
Renewals and auto-renew
Auto-renewed subscriptions stop only when you cancel in the store where you purchased them.
If you do not cancel in the correct store, charges may continue even if you remove the app.
Account data and phone numbers
Phone numbers, credits, and call history may remain in your account after cancellation per Dingtone’s policies.
Used phone numbers or credits are generally treated as non-refundable and may not be recoverable once removed or surrendered.
Will I get a refund?
General refund policy
Dingtone does not provide a general 14-day right of withdrawal in its policy; refunds are restricted and depend on the purchase platform.
Credits (bought or earned) are non-refundable according to Dingtone’s policy.
Android (Google Play) refunds
- Refund requests for Android payments may be requested by email within 30 days of the transaction.
- Requests older than 30 days are not eligible per the published policy.
- If a Dingtone number has been used (calls, texts, published), Dingtone states no refund or proration is possible.
iOS (App Store) refunds
- On iOS, App Store refund rules apply; unused portions of an auto-renewed term are generally not refundable.
- To request a refund for an App Store purchase, use Apple’s reported refund process via your Apple ID purchase history.
Dingtone plans and pricing
Available plans (summary)
Below are representative plans and approximate EUR conversions where available; App Store pricing in Nigeria displays in NGN.
Exact prices in NGN vary by store and are shown at purchase.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Dingtone Phone Number | €1.01 approx. | One-time / Monthly depending on selection | Subscribe to a phone number |
| 200 Credits | €3.88 approx. | One-time purchase | Credits for calls/texts |
| Medium Credits Package | €11.19 approx. | One-time purchase | Larger credits package |
Note: EUR conversions are approximate (mid-2025 exchange rates). App Store in Nigeria shows prices in NGN only.
Your consumer rights in Nigeria
What Dingtone’s policy says
Dingtone’s published policy does not include an explicit 14-day cooling-off or statutory right of withdrawal.
The policy relies on store-level refund rules and Dingtone’s discretion for Android refunds within 30 days.
Practical implications for Nigerian users
Nigerian users should expect that refunds and cancellations follow the App Store or Google Play processes rather than a platform-neutral right stated by Dingtone.
If you need stronger consumer protection, consider contacting local consumer protection bodies or your payment provider for charge disputes.
When to escalate
- If charges continue after you cancelled in the correct store, gather documentation and contact Google Play or Apple first.
- For unresolved billing, ask your card issuer or payment processor about chargeback options and timelines.
Customer experiences
Positive reports
Some users value Dingtone as an inexpensive VOIP number useful for long-term secondary numbers.
There are reviews praising reliability from long-term users who have had good outcomes since 2017.
Negative reports
Common complaints include SMS or verification delivery failures, billing after cancellation, and difficulty obtaining port-out PINs.
Other reports cite unexpected charges, undelivered purchases, persistent ads despite ad-free purchases, and slow or unhelpful support responses.
Takeaway
- User experiences vary: some find the service inexpensive and reliable; others face billing and support issues.
- Document transactions and be prepared to manage subscriptions through the app store to reduce dispute risk.
Documentation checklist
Essential items to collect
- Receipt or invoice from Google Play or App Store showing transaction date and amount.
- Subscription ID or Dingtone account email/username used for purchase.
- Transaction ID from your bank or payment method.
Supporting evidence for disputes
- Screenshots of subscription status, purchase confirmation, and any error messages.
- Copies of communications with Dingtone or app store support and dates of contact.
- Details about the Dingtone number or credits affected (number, usage history, timestamps).
Common mistakes
Not cancelling in the correct store
A frequent mistake is cancelling within the Dingtone app instead of cancelling the subscription in Google Play or the App Store.
Because stores control billing, in-app actions often do not stop future charges.
Expecting refunds for used items
Users sometimes assume unused periods or numbers will be prorated; Dingtone’s policy disallows refunds for used numbers or credits.
If a number has been used at all, Dingtone states no refund or proration is possible.
Missing transaction dates
Delaying a refund request beyond the specified windows (for example, Android’s 30-day window) can forfeit eligibility.
Always note the purchase date and act promptly if you need to request a refund.
Comparative recap
Platform comparison
This table compares cancellation and refund handling across platforms to help you choose where to manage billing.
| Platform | How to cancel | Refunds | Notes |
|---|---|---|---|
| Android (Google Play) | Cancel via Google Play > Subscriptions | Refunds may be requested within 30 days by email; not guaranteed | Dingtone does not allow in-app cancellation for Google Play purchases |
| iOS (App Store) | Cancel via Apple ID subscriptions in Settings or App Store | App Store refund rules apply; unused periods generally not refundable | Manage auto-renew in your Apple account |
| Web / Other | No explicit web cancellation; manage via store used to purchase | Depends on payment processor and store policies | Contact processor or store for disputes if purchase did not occur in-app |
After cancelling
What to check immediately
Confirm the subscription status in Google Play or the App Store after cancelling and keep screenshots as proof.
Verify the date when access will end so you know how long you retain service.
Where to request refunds or support
- Review Dingtone’s Refund and Cancellation Policy: Dingtone refund policy.
- Check the App Store listing (Nigeria): Dingtone on the App Store.
Next steps if problems continue
If you are charged after cancelling, contact the app store first with your documentation.
If the store cannot help, contact your payment provider or bank to request a charge dispute or reversal.
Address
Corporate address on record
Office No. 504, 5th Floor Al‑Zahra Techno Centre, Khaled Bin Al Waled Street, Dubai, United Arab Emirates, 49153.
Use this address for formal correspondence if required, and include all transaction details and supporting documents.
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FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.