Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Flexi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Flexi: Easy Method
What is Flexi
Overview
Flexi refers to services operating under the Flexi brand family. This guide focuses on two verified offerings: Flexi.cx (a LATAM SaaS platform) and Flexi Africa (an e‑commerce site).
Key purposes
Flexi.cx provides subscription software services accessed online. Flexi Africa sells physical goods via an e‑commerce storefront and has a separate returns policy.
How to cancel Flexi
Cancel a direct Flexi.cx subscription
- Email support@flexi.cx with the word "CANCEL" in the subject line.
- Send the cancellation request at least three business days before your subscription renewal date.
- Include your account email, subscription ID or order reference, and a short reason in the message body to speed processing.
Cancel subscriptions bought through third parties
- If you subscribed via App Store, Google Play, or another reseller, you may need to cancel through that platform instead of emailing support.
- Open the store app (App Store or Google Play), find your subscriptions, and follow the platform's cancellation flow.
- Confirm cancellation on both the store and with Flexi support if you are unsure who billed you.
What happens when you cancel
Access and features
After cancellation, access typically continues until the end of the paid period unless otherwise stated in your agreement.
Features tied to an active subscription are usually disabled once the billing period ends.
Billing and renewals
Cancellations submitted before the three business day cutoff prevent automatic renewal for the next period.
For third‑party billed subscriptions, billing and renewals follow the store or reseller policies.
Data and exports
Export any important data before the subscription expires. Services often allow data export in common formats while your account remains active.
Contact support if you need assistance exporting data after cancellation; retention policies vary by service.
Will I get a refund?
Flexi.cx refund rules
- Consumers have a 14‑day right of withdrawal for remote contracts allowing cancellation without reason.
- Full refund is available if the platform was not used in the first two months.
- If the subscription was used after two months, refunds are generally not granted for used subscriptions.
Flexi Africa (e‑commerce) refund rules
- Change‑of‑mind returns are not accepted on Flexi Africa sales.
- Refunds or replacements are available only for major faults under Australian Consumer Law rules.
- Defective items must be returned within 14 days of notifying the seller about the defect.
See the source policies for full details: Flexi.cx Terms & Conditions and Flexi Africa Returns & Refunds Policy.
Flexi plans and pricing
Plans table
| Plan | Price (NGN / other) | Notes |
|---|---|---|
| Basic | Varies | Entry-level features; pricing depends on region and billing cycle. |
| Pro | Varies | Expanded features for small teams; exact cost varies by contract. |
| Enterprise | Varies | Custom pricing and support for larger organisations. |
How pricing works
Public pricing details are not provided in the verified source. Plan costs typically vary by country, billing cycle, and selected add‑ons.
Contact support@flexi.cx or check the product pages for current local pricing and currency options.
Your consumer rights in Nigeria
Relevant law and protections
Nigerian consumer protections are administered under federal consumer protection frameworks and agencies that enforce fair trading and product/service standards.
Key consumer rights commonly include the right to safe products, accurate information, and redress for faulty goods or services.
How to seek redress from Nigeria
- First, contact Flexi support with documented evidence (emails, receipts, screenshots).
- If unresolved, dispute the charge with your bank or card issuer and request a chargeback where applicable.
- Report persistent issues to Nigeria’s consumer protection authority or relevant regulators for further assistance.
Customer experiences
Available review data
No specific user reviews were found for a Nigerian Flexi service on major local review sites like Trustpilot or ProductReview Nigeria.
This lack of local reviews means you should document interactions and keep receipts when testing the service.
Common reported issues
Users commonly face confusion about whether billing was handled directly or via a third party, which affects cancellation steps.
Refund expectations can also cause disputes, particularly when service use occurred during the refund window.
Documentation checklist
Essential items to prepare
- Account email and username used with Flexi.
- Subscription or order reference number.
- Payment receipt or transaction ID from your bank or store.
- Screenshots of account/subscription pages and confirmation emails.
Where to send your cancellation
- Email: support@flexi.cx with "CANCEL" in the subject line for direct Flexi.cx subscriptions.
- For third‑party subscriptions, use the App Store/Google Play or the reseller's cancellation flow and keep confirmation screenshots.
- Keep copies of all sent emails and any replies for evidence if you need to escalate.
Common mistakes
Missing the cancellation window
One frequent error is sending the cancellation too late. Flexi.cx requires cancellation at least three business days before renewal.
If you miss the cutoff you may be billed for the next period and then need to seek a refund if eligible.
Not checking how you were billed
Many customers assume Flexi billed them directly, while the charge came from App Store or Google Play. This leads to attempting the wrong cancellation route.
Always check your payment statement or receipt to confirm the billing entity before cancelling.
Comparative recap
At-a-glance comparison
| Topic | Flexi.cx (SaaS) | Flexi Africa (e‑commerce) |
|---|---|---|
| How to cancel | Email support@flexi.cx with "CANCEL" (3 business days before renewal). | Follow seller returns policy; change‑of‑mind returns not accepted. |
| Refunds | 14‑day withdrawal; full refund if unused in first 2 months; otherwise limited. | Refunds only for major faults under Australian Consumer Law; 14‑day return after defect notice. |
| Third‑party subscriptions | May need to cancel via App Store/Google Play. | Not applicable (product sales); follow store/reseller terms. |
Key takeaway
Understand which Flexi service you use, confirm who billed you, and act within the stated windows to preserve refund rights and avoid unwanted charges.
After cancelling
Confirmations and follow-up
- Save any cancellation confirmation emails or screenshots immediately after you cancel.
- Check your next bank or store statement to ensure no further charges are taken.
Useful links and contacts
- Flexi.cx Terms & Conditions: https://flexi.cx/en/terms-and-conditions/
- Flexi Africa Returns & Refunds: https://flexiafrica.com/pages/returns-refund-policies
- Email Flexi support: support@flexi.cx
Address
Registered contact
Two Trap Falls Road, Suite 501, Shelton, CT 06484
Support contact
Email: support@flexi.cx
Website and policy pages: check the links above for Terms & Conditions and Returns & Refunds.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.