Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Giffgaff service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Giffgaff: Easy Method
What is Giffgaff
Overview
Giffgaff is a UK-based mobile virtual network operator (MVNO) that offers SIM-only plans, pay-as-you-go credit, and device sales using the O2 network.
The service is primarily managed online via an account dashboard and a mobile app; there is no local Nigerian office.
How it applies to Nigeria
Nigerian users can buy giffgaff SIMs or have third-party retailers resell plans priced in GBP or NGN, but giffgaff operates under UK jurisdiction.
Support and cancellations are handled online; local consumer enforcement in Nigeria may not apply directly.
How to cancel Giffgaff
Cancel within 14-day cooling-off (SIM or order)
- Log in to your giffgaff account via the app or web at giffgaff.com.
- Contact giffgaff through the dashboard or contact page to request cancellation within 14 days of SIM activation or order.
- Ask for a proportional refund of unused credit or unused plan portions; refund will be initiated as outlined below.
Cancel an 18-month contract or entire account
- To cancel an 18-month contract within 14 days: open your contract page, choose "Terminate your contract" → "End my contract", and request refund of unused credit or plan portion.
- To cancel your whole account: disable recurring plan, remove payment details and auto top-up, and request PAC (if keeping number) or STAC (if not) via your dashboard/web.
- There is no public distinction between cancellations done via iOS, Android, or web - use the dashboard or contact agents online.
What happens when you cancel
Access and service end
Once you cancel a plan or end a contract, your recurring goodybag or subscription will stop at the end of the current paid period unless you cancel during cooling-off as described above.
If you request immediate termination, service may cease when the account or contract is closed.
Number porting and identifiers
If you want to keep your number, request a PAC (Porting Authorisation Code) via the dashboard; the PAC is valid for 30 days.
If you do not want to port, request a STAC to surrender the number; STAC is also valid for 30 days and initiated from your account.
Will I get a refund?
Cooling-off and general refunds
Yes. A 14-day cooling-off right applies from SIM activation or order. You can cancel within this period and receive refunds for unused credit or unused plan portions proportionally.
Refunds are initiated within 14 days of the request and typically take a further 3 - 5 business days to reach your bank account.
Device returns and other issues
- Phones: statutory 14-day right plus an extra 7 days (total 21 days) to return for change of mind; refunds given but may be reduced for devaluation.
- For wrong plans, accidental top-ups, or overcharges, contact an agent who can issue refunds to the same payment method; these typically reach your bank in 3 - 5 business days after processing.
Giffgaff plans and pricing
Overview of pricing
Giffgaff prices are listed in GBP on their site. Third-party resellers may show NGN pricing to Nigerian buyers.
For up-to-date GBP prices, check giffgaff.com.
Price summary
| Plan / Pricing | Details |
|---|---|
| Available goodybags, pay-as-you-go, roaming charges | Varies |
Your consumer rights in Nigeria
Applicable rights
Giffgaff operates under UK law; the 14-day cooling-off right and device return terms are based on UK distance selling rules.
Nigerian consumers purchasing from giffgaff benefit from these contractual rights but enforcement is through giffgaff’s UK processes.
Limitations and enforcement
- Refunds are processed by giffgaff and issued to the original payment method in line with UK regulations.
- Nigerian consumers may have limited local enforcement options; disputes are handled with giffgaff online and, if needed, through UK dispute channels.
Customer experiences
Positive feedback
- Flexible month-to-month data plans and generally good value.
- Useful notifications and app/website account management.
- Reliable service on O2 network, including 5G in supported areas, and a helpful community.
Negative feedback
- Signal or coverage gaps reported in certain locations, indoors or at events.
- Customer service frustrations: delays, difficulty reaching human agents, or chat limitations.
- Occasional confusion or delays around porting numbers and PAC issuance.
Documentation checklist
Before you contact giffgaff
- Account username / email and password for your giffgaff dashboard.
- SIM activation date or order number and any contract reference.
- Details of the plan, unused credit amount, and device IMEI or serial if returning a phone.
Supporting evidence to prepare
- Payment receipts or bank/card statements showing charges.
- Screenshots of account pages, billing history, or error messages.
- Proof of postage/return tracking if you return a device under the 21-day return period.
Common mistakes
Forgetting auto-renew or payment details
Many users forget to disable auto top-up or recurring plans before cancelling. This can lead to unexpected charges after you think you cancelled.
Always remove payment details and confirm that recurring bundles are disabled before finalising cancellation.
Missing PAC/STAC deadlines and wrong contact channels
Not requesting a PAC within the window or using the wrong contact route can cause delays in porting your number away.
Also avoid contacting third-party sellers instead of giffgaff; cancellations and refunds must be processed via your giffgaff dashboard or official contact channels.
Comparative recap
Quick side-by-side
| Aspect | Giffgaff (UK-based) | Typical Nigerian mobile provider |
|---|---|---|
| Cancellation method | Online dashboard / contact agents | Often in-store, call centre, or online depending on provider |
| Cooling-off / refunds | 14-day cooling-off; devices 21 days; refunds to same payment method | Policies vary; not always identical statutory protections |
| Number porting | PAC/STAC issued via dashboard, PAC valid 30 days | Nigerian number porting follows local NNP processes and windows |
| Support | Online community, agents via website/app | Local branches, call centres, and sometimes faster in-person help |
After cancelling
Immediate next steps
- If keeping your number, use the PAC within 30 days when moving to a new provider.
- Export contacts and back up any data stored on the SIM or giffgaff account before service ends.
Where to get help
- Manage your account and cancellation at giffgaff.com.
- Contact giffgaff support via the dashboard or giffgaff contact page for refunds and PAC/STAC requests.
Address
Complaints and correspondence
For formal complaints or postal correspondence use the company address below. Note: this is the UK office, there is no Nigeria-based giffgaff office.
Complaints, giffgaff Ltd, Belmont House, Belmont Road, Uxbridge UB8 1HE
Additional notes
If you need to escalate and are based in Nigeria, keep records of all communications and consider raising disputes through your payment provider if a refund is delayed.
For authoritative guidance on returns and cooling-off, refer to giffgaff’s terms on their website or contact their support team online.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.