Cancel Glo: Easy Method

What is Glo

Overview

Glo (Globacom) is a Nigerian telecommunications provider offering mobile, data, and subscription services across Nigeria.

It operates consumer services such as mobile data bundles, cloud and game subscriptions, and the MyGlo / Glo Café apps.

Primary services

Services include prepaid/postpaid voice, SMS, data plans, value-added subscriptions (Cloud, GameBox), and app-based purchases.

Subscriptions may be purchased directly from Glo or via third-party platforms (Apple App Store, Google Play, etc.).

How to cancel Glo

Cancel via Glo website

• Go to Glo.com and log into your account.
• Open Account Settings → Payment → "Cancel your account" to stop auto-renewal.
• Access continues until the end of the current billing period after cancellation.

Cancel on mobile platforms, USSD and apps

• iOS (Apple App Store): Cancel through your Apple ID subscriptions - Settings → your name → Subscriptions. The Glo app cannot cancel App Store subscriptions.
• Google Play: Open the Google Play Store → Subscriptions → select Glo subscription → Cancel. Glo cannot cancel Play subscriptions on your behalf.
• USSD (Nigeria): Dial *777#, choose Data → Manage Data → Cancel Auto-Renewal to stop bundle auto-renewal.
• SMS (Nigeria): Send "CANCEL" to 127, or send "STOP " to 312 for social media bundles to disable auto-renewal.
• MyGlo / Glo Café App: Open the app, go to My Plans or Manage Plan, and toggle off auto-renewal for the active plan.

What happens when you cancel

Access and service period

Cancelling stops future automatic renewals but does not immediately remove access.

Your subscription remains active until the end of the current billing period or bundle validity.

Renewal and billing

No further charges will be taken after cancellation once the current cycle ends.

If you purchased via a third party (Apple, Google), billing and renewal follow that platform's timing and rules.

Will I get a refund?

Glo refund policy

Glo subscription payments are strictly non-refundable, including for partial periods or unused time.

The official support guidance is to cancel before the next billing cycle to prevent future charges.

Third-party platform exceptions

• Subscriptions bought via Apple App Store, Google Play, Amazon or Roku must request refunds through those platforms.
• Each platform has its own refund policy and process; Glo cannot control third-party refunds.

Glo plans and pricing

Available plans

The table below lists representative Glo subscription and data plans with converted EUR prices.

Prices were converted from NGN using an exchange rate of 1 NGN ≈ €0.00060 (as of March 25, 2025).

Your consumer rights in Nigeria

Rights regarding cancellations

Consumers have the right to manage and cancel subscriptions to avoid unwanted charges.

Glo advises users to cancel before the next billing cycle to prevent renewal charges.

Refund and platform governance

• Glo states subscription payments are non-refundable under its policy.
• For purchases via third-party platforms, consumers must follow the platform's refund procedures as Glo cannot process those refunds.

Customer experiences

Positive feedback

Users commonly praise the MyGlo / Glo Café app for ease of use, convenience for buying data and recharging, and general reliability.

These positives often focus on straightforward in-app plan management and quick purchases.

Negative feedback

Frequent complaints concern network or data performance, such as slow connections, blocked sites, or short freebies.

Users also report app inconsistencies and cases where purchases did not immediately reflect, and some note poor call clarity in specific locations.

Documentation checklist

What to prepare before cancelling

• Registered Glo account username or phone number used for the subscription.
• Payment method details and proof of the last charge (receipt or bank record) if needed.

If you used a third-party platform

• Apple: Apple ID and access to your device Settings and Subscriptions section.
• Google Play: Google account used to purchase, and access to Google Play Store → Subscriptions.
• Keep SMS confirmations or email receipts as reference when contacting support.

Common mistakes

Attempting to cancel in the wrong place

Many users try to cancel Apple or Google subscriptions inside the Glo app; those must be cancelled via the App Store or Play Store.

Attempting to contact Glo for third-party refunds will often be unsuccessful because each platform controls its refunds.

Missing timing and confirmation

Users sometimes cancel too late (after a renewal) or forget to verify cancellation confirmation; always check for a cancellation message or account status change.

For USSD/SMS cancellations, use the exact codes provided and keep the SMS confirmation to avoid accidental renewals.

Comparative recap

At-a-glance comparison

The table below compares common cancellation channels, ease, and refund likelihood.

Use this to choose the fastest route for your situation.

After cancelling

What to check immediately

• Confirm cancellation by checking account status or awaiting SMS/email confirmation.
• Verify that no further charges appear on your payment method after the current period ends.

Helpful links and further support

• Glo official website - account management and support.
• Apple: Cancel subscriptions - cancel App Store subscriptions and request refunds.
• Google Play: Cancel & refund - manage Play Store subscriptions and refunds.

Address

Head office

Mike Adenuga Towers, 1 Mike Adenuga Close, Off Adeola Odeku Street, Victoria Island, Lagos.

Contact note

For in-person or contractual matters, use the head office address; for subscription management use the digital methods above.