Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Guardio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Guardio: Easy Method
What is Guardio
Overview
Guardio is a browser and mobile protection service that blocks malicious sites, phishing links and scam content, and provides security alerts to users.
It is offered as a subscription product with browser extensions and mobile app components and is available via Guardio's website, the Apple App Store and Google Play.
Core functions
Guardio focuses on web protection, malware and phishing prevention, and link scanning to reduce online risk while browsing or using email.
The service is sold under recurring subscriptions and integrates with third-party platforms for billing and delivery.
How to cancel Guardio
If you paid on the web or in-app with Credit Card or PayPal
- Open your Guardio account dashboard and go to Subscription.
- Select Manage Plan → choose the Free plan → click Cancel Anyway → then Cancel Subscription.
- Protection remains active until the end of your current billing cycle.
- Reference: Guardio help article.
If you paid via Apple App Store or Google Play
- Open the Guardio app and tap Profile → Subscription → Cancel Subscription.
- After that, open Apple Subscriptions or Google Play Subscriptions (your device store) to complete and confirm the cancellation.
- Store-side cancellation and refund handling are managed by Apple or Google respectively.
- Reference: Guardio help article.
Important cancellation notes
- Uninstalling the app or deleting your Guardio account does NOT cancel a subscription, including trials and paid plans.
- Always confirm cancellation in the billing section or in your app store subscriptions to avoid recurring charges.
- Keep screenshots or confirmation emails as proof of cancellation.
What happens when you cancel
Access and service period
When you cancel a paid subscription via Guardio web/app, protection generally continues until the end of the paid billing cycle.
If you cancel via Apple or Google, access typically remains until the current store billing period ends.
Account and data
Cancelling the subscription does not necessarily delete your account or associated data.
If you want account deletion, contact support; but note that deleting the app/account is not the same as cancelling billing.
Renewals and charges
After successful cancellation, automatic renewals should stop; however, verify bank or store statements in the following billing cycle.
If you see unexpected charges after cancellation, contact your payment provider and Guardio support promptly.
Will I get a refund?
Guardio's stated refund policy
Guardio's Terms of Use state fees are generally non-refundable unless Guardio itself terminates service for convenience after notice.
In that case, any prepaid unused fees may be refunded according to the terms.
Reference: Guardio Terms of Use.
How refunds are handled by purchase channel
- Web purchases: refund requests must be sent to support@guard.io.
- Apple App Store: refunds are handled by Apple through its refund process.
- Google Play: refunds are handled by Google through Google Play support.
Exceptions and reported issues
Some users report difficulty obtaining refunds and cases of charges after cancellation, including refusal to refund shortly after a charge.
If you encounter a dispute, collect evidence (receipts, timestamps, cancellation confirmations) and escalate to your payment provider or local regulator if needed.
Guardio plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual (Monthly, App Store Nigeria) | €3.46 | Monthly | Full mobile protection via App Store listing |
| Individual (Monthly - higher tier, App Store Nigeria) | €7.10 (approx.) | Monthly | Alternate listing price in App Store Nigeria |
| Individual (Yearly, App Store Nigeria) | €59 - €60 (approx.) | Yearly | App Store yearly subscription price |
Notes on pricing
The official Guardio website primarily lists USD pricing; App Store prices shown above are euro equivalents derived from NGN figures.
Actual amounts in Naira may vary depending on App Store exchange rates and taxes applied at purchase time.
Your consumer rights in Nigeria
Key protections
Nigerian consumers have rights under frameworks like the Federal Competition and Consumer Protection Act.
These rights include clear information on cancellation and refund terms and protection against misleading commercial practices.
How this applies to Guardio
- If marketing says "cancel anytime" but cancellation is difficult or unclear, you may dispute that as misleading.
- Unauthorized or recurring charges after cancellation can be contested with your bank, card issuer or relevant regulator.
- Enforcement and outcomes may depend on whether the purchase was made via Guardio's website or a third-party app store.
Practical steps for consumers
Gather clear evidence: receipts, timestamps, screenshots of cancellation attempts and correspondence with support.
Contact the payment platform (Apple, Google, bank) and, if necessary, notify Nigerian consumer protection authorities or your card issuer.
Customer experiences
Positive feedback
- Many Trustpilot reviewers praise ease of use, effective blocking of malicious sites and responsive support. Trustpilot.
- Capterra reviews include praise for malware detection and value for organizations. Capterra.
Negative feedback
- Some users report being charged after cancellation and difficulties obtaining refunds or support responses. Reddit.
- There are reviews alleging misleading trial behavior, spammy notifications, and unresolved refund issues. Capterra.
Objective takeaway
Overall experiences vary: many users report strong protection and support, while a minority report billing or refund problems that required escalation.
Keep documentation and confirm cancellations in the billing system to reduce risk of disputes.
Documentation checklist
Essential items to keep
- Purchase receipt or invoice showing date, price and payment method.
- Subscription ID or account email used for Guardio.
- Screenshots of subscription status, cancellation steps and any confirmation messages.
- Bank/PayPal/App Store/Google Play transaction entries showing the charge.
When filing a dispute or refund request
- Copies of emails or chat transcripts with Guardio support and timestamps.
- Any policy text or marketing claiming "cancel anytime" that you believe is misleading.
- Your preferred resolution (refund, cancellation confirmation, account deletion) and a clear timeline of events.
Common mistakes
Assuming uninstall cancels billing
Uninstalling Guardio or deleting the app does not cancel the subscription - many users mistakenly believe it does and are later charged.
Always cancel via the subscription/billing section or the app store subscriptions page and keep confirmation.
Not checking the purchase channel
Refund processes depend on where you purchased Guardio. Users who contact Guardio support for App Store or Google Play refunds may be redirected to the store.
Confirm which platform processed your payment before requesting a refund.
Failure to keep evidence
Missing receipts, screenshots or timestamps makes it harder to dispute charges with your bank or regulator.
Save proof of purchase and any cancellation confirmations immediately after actioning them.
Comparative recap
At-a-glance comparison
| Aspect | Web / Credit Card / PayPal | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Subscription → Manage Plan → select Free → Cancel Subscription | Guardio app → Profile → Subscription → then cancel in Apple Subscriptions | Guardio app → Profile → Subscription → then cancel in Google Play Subscriptions |
| Refund handling | Request via support@guard.io | Refunds handled by Apple through App Store processes | Refunds handled by Google through Google Play processes |
| Common issues | Charges after cancellation reported; keep confirmation | Store-side refunds may take time; follow Apple steps | Store-side refunds may take time; follow Google steps |
| Protection after cancel | Active until end of billing period | Active until end of billing period | Active until end of billing period |
Summary
Web/PayPal cancellations are managed by Guardio and refunds via support; App Store and Google Play purchases use their respective store refund processes.
Choose the route that matches your purchase channel and retain proof for any disputes.
After cancelling
Immediate steps
- Save cancellation confirmation and check your email for backup proof.
- Monitor your bank statement or store transaction page over the next billing cycle for any unexpected charges.
Where to get help
- Guardio cancellation guide: How to Manage or Cancel your Guardio Subscription.
- Guardio refund info: Guardio Refunds.
- Guardio Terms of Use: Terms of Use.
Escalation options
If you are unable to resolve a billing dispute with Guardio or the store, contact your bank, card issuer or the relevant consumer protection authority in Nigeria.
Keep all documentation ready to support your claim.
Address
Mailing address
Menahem Begin 144a, Tel Aviv, 6492102, Israel.
Support contact
For support and billing inquiries, email: support@guard.io.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
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- prevent the recipient from contesting the legal scope of the mail.