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Cancel Id Mobile: Easy Method
What is Id Mobile
Overview
Id Mobile is a mobile service provider offering pay-monthly, SIM-only and device plans that operate on the Three network in the UK marketplace and through the same digital channels elsewhere.
The brand provides online account management via a website and app, plus phone and live chat support for plan changes, PAC/STAC requests and cancellations.
How it is used in Nigeria
There is no separate App Store or Google Play cancellation policy specific to Id Mobile in Nigeria.
Cancellations and requests must be done through Id Mobile channels (website, app, live chat or phone) following the same basic process as the UK service.
How to cancel Id Mobile
Via app or website
Use the Id Mobile app or website and follow: 'My Account' → 'Manage My Plan' → 'Thinking of Leaving' → 'Switch or Cancel Now' → 'End My Plan'.
- You will normally be required to give at least 30 days' notice before service ends.
- Follow on-screen prompts to confirm cancellation and keep a screenshot or confirmation id.
By SMS, phone or live chat
You can request a PAC (to keep your number) or STAC (to relinquish it) by SMS:
- Text PAC DDMMYY to 65075 to request a PAC code.
- Text STAC DDMMYY to 75075 to request a STAC code.
- Alternatively request via the app/website, live chat or by calling 7777 or 0333 003 7777.
Fees, timing and confirmation
Early termination fees may apply if you cancel while still within a minimum-term liability; check your contract details and charges.
- If you need details on early-termination liabilities see an external summary: xtrium: cancelling iD Mobile.
- Keep copies of confirmation messages, PAC/STAC codes and any final billing notices.
What happens when you cancel
Service and access
Once cancellation is confirmed and any required notice period elapses, your service will stop and you will lose voice, text and data access from the end date.
Any remaining monthly allowance normally ends on the final date of service; check your final bill for prorated charges.
Number porting
If you request a PAC and port away, your number moves to the new provider; the PAC expires after a short validity period so use it promptly.
Requesting a STAC will relinquish the number so you cannot keep it; use STAC only if you do not want the number.
Billing and final charges
Your final bill may include usage during the notice period, any early termination fees and outstanding device charges if applicable.
Disputed final charges are a common complaint; keep full records and escalate if you believe charges are incorrect.
Will I get a refund?
14-day cooling-off period
There is a 14-day cooling-off period for device purchases made online, by phone or in-store returns to the retailer (e.g. Currys) when the T&Cs are followed correctly.
To use the cooling-off right you must notify Id Mobile and return items as instructed within the timeframe.
Refund timing and exceptions
- Refunds for returned orders are usually processed within 7 working days once items are received.
- If you have disconnected and have remaining credit, refunds are processed - typically within 7 working days but some cases take up to 28 - 32 days.
- Refunds may be withheld or reduced for usage charges, missing items, damage or if return procedures were not followed.
For terms on buying and returns see Id Mobile guidance: Buying online terms.
Id Mobile plans and pricing
Available plan types
Id Mobile offers a range of plan types including SIM-only, pay-monthly device contracts and pay-as-you-go options.
Exact pricing and bundles vary by market and promotional period; see a provider page for current offers.
Typical features and notes
Plans commonly include capped or unlimited data options, inclusive minutes/texts and device financing where applicable.
Because no Nigeria-specific pricing was found, prices are listed as 'Varies' below and should be checked on Id Mobile channels.
| Plan type | Typical features | Price (EUR) |
|---|---|---|
| SIM-only | Data allowance, minutes and texts; no handset | Varies |
| Pay-monthly (device) | Handset included with monthly device charge; data/minutes included | Varies |
| Pay-as-you-go | Top-up based usage; no contract | Varies |
Your consumer rights in Nigeria
Applicable consumer protections
No specific Nigerian consumer-rights statutes for Id Mobile were located in the verified information.
As a result, UK-style distance selling protections (14-day cooling-off for online/phone/device purchases) are the primary reference used by Id Mobile.
How to exercise rights
- Formally notify Id Mobile via the app, website, live chat or phone to cancel within the cooling-off period.
- Return items as instructed and keep evidence of postage or delivery to support a refund claim.
Failure to follow Id Mobile's required notification process can lead to disputes over final charges.
Customer experiences
Positive feedback
Many customers report switching for cheaper SIM-only deals and smooth online sign-up and activation processes.
Users frequently praise the Id Mobile app as clean and intuitive and note acceptable coverage via the Three network in covered areas.
Negative feedback
Common complaints include slow or unhelpful customer service, inconsistent information and difficulties escalating issues.
Other reported problems include billing disputes, unexpected final charges after cancellation and variable data speeds in some cities.
Documentation checklist
Essential items to have
- Account number or customer ID from your Id Mobile account.
- Mobile number(s) affected and plan details.
- Order number and proof of purchase for devices.
Useful supporting items
- Screenshots of cancellation confirmations, chat transcripts or SMS receipts (PAC/STAC codes).
- Return tracking numbers and receipts if returning a device to a retailer.
- Photographic evidence of device condition when returning.
Common mistakes
Not formally notifying Id Mobile
Many users assume porting the number to a new provider automatically cancels the Id Mobile contract.
Failure to formally notify Id Mobile can result in continued billing and disputes over cancellation dates.
Missing the cooling-off or return steps
Users sometimes miss the 14-day cooling-off or fail to return devices correctly; this can void free cancellation rights.
Always follow the stated return instructions and keep proof of postage or drop-off receipt.
Comparative recap
At a glance
The table below compares key aspects of Id Mobile with typical alternatives from major UK providers.
Use this summary to weigh cancellation ease, refunds and support expectations.
| Feature | Id Mobile | Typical alternatives |
|---|---|---|
| Cancellation methods | App, website, SMS (PAC/STAC), phone, live chat | App/website, phone, store visit (varies by provider) |
| Cooling-off period | 14 days for online/phone/device purchases | 14 days is common under distance-selling rules |
| Refund speed | Typically up to 7 working days; some cases up to 28 - 32 days | Often 7 - 14 working days depending on provider |
| Customer service | Mixed - app praised, support and billing complaints reported | Varies; some providers have stronger in-person support |
| Coverage | Uses Three network; coverage good in many areas but variable | Coverage depends on underlying network (EE, Vodafone, O2, Three) |
After cancelling
Immediate next steps
Save all confirmation messages, PAC/STAC codes and final bills for at least three months to help resolve any later disputes.
If you returned a device, keep the postage receipt and the return tracking number until you have received the refund.
Useful links and escalation
- Id Mobile pay-monthly terms: Terms & conditions
- Id Mobile buying-online and returns: Buying online terms
- Summary on cancelling and fees: xtrium guide
- Community refund experience notes: Id Mobile community
Address
Official contact address
5 New Street Square, London, EC4A 3TW
Notes on local addresses
No official Nigerian postal address for Id Mobile cancellation was located in the verified information.
If you require a local address or office details, contact Id Mobile via the app, website or phone for the most up-to-date guidance.
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Written by Chinwe Akpan
Regulatory watch · 6 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 6 years to make sure every Postclic template is compliant and admissible in court.