Kündigungsdienst Nr. 1 in Austria
Vertragsnummer:
An:
Kündigungsabteilung – Numero Esim
3 UR. Monte Hacho
51003 Ceuta
Betreff: Vertragskündigung – Benachrichtigung per zertifizierter E-Mail
Sehr geehrte Damen und Herren,
hiermit kündige ich den Vertrag Nummer bezüglich des Dienstes Numero Esim. Diese Benachrichtigung stellt eine feste, klare und eindeutige Absicht dar, den Vertrag zum frühestmöglichen Zeitpunkt oder gemäß der anwendbaren vertraglichen Kündigungsfrist zu beenden.
Ich bitte Sie, alle erforderlichen Maßnahmen zu ergreifen, um:
– alle Abrechnungen ab dem wirksamen Kündigungsdatum einzustellen;
– den ordnungsgemäßen Eingang dieser Anfrage schriftlich zu bestätigen;
– und gegebenenfalls die Schlussabrechnung oder Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugesandt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind festgestellt, wodurch es einen gleichwertigen Nachweis darstellt, der den Anforderungen an elektronische Beweise entspricht. Sie verfügen daher über alle notwendigen Elemente, um diese Kündigung ordnungsgemäß zu bearbeiten, in Übereinstimmung mit den geltenden Grundsätzen der schriftlichen Benachrichtigung und der Vertragsfreiheit.
Gemäß BGB § 355 (Widerrufsrecht) und den Datenschutzbestimmungen bitte ich Sie außerdem:
– alle meine personenbezogenen Daten zu löschen, die nicht für Ihre gesetzlichen oder buchhalterischen Verpflichtungen erforderlich sind;
– alle zugehörigen persönlichen Konten zu schließen;
– und mir die wirksame Löschung der Daten gemäß den geltenden Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich behalte eine vollständige Kopie dieser Benachrichtigung sowie den Versandnachweis.
Mit freundlichen Grüßen,
21/01/2026
Cancel Numero eSIM: Easy Method
What is Numero eSIM
Overview
Numero eSIM is a digital mobile service that provides virtual phone numbers, data eSIM plans and calling/credit bundles for international use.
The service is delivered through an app and online account, enabling activation of numbers and eSIM profiles without a physical SIM card.
Key features
Key features include purchasable virtual numbers, data-only eSIMs tied to a single device, and in-app credit/calling bundles.
Subscriptions and some billing are managed either inside the app or through app store subscription systems (Google Play / Apple App Store).
How to cancel Numero eSIM
Cancel virtual number auto‑renewal inside the app
- Open the Numero eSIM app and go to My Products → My Phone Numbers.
- Select the number you want to stop and turn off "automatic renewal" for that number in the app.
- Confirm the change; this stops future renewals but keeps the current active period until it ends.
- Source: Numero help article.
Cancel subscriptions bought via app stores
- Android / Google Play: Open Play Store → Subscriptions → select "Numero eSIM app" → tap "Cancel Subscription".
- iOS / App Store: Open Settings → your name → Subscriptions → select "Numero eSIM" → tap "Cancel Subscription".
- Note: Cancelling via the app store stops future charges but does not terminate an already paid period immediately.
What happens when you cancel
Access and active service
When you cancel auto‑renewal or an app store subscription, the service generally remains active until the end of the current paid period.
You will usually retain access to data, calls or the number until that expiry date; cancellation prevents the next billing event.
Renewal and account state
Turning off automatic renewal stops recurring charges for that specific product or number, but it does not delete the account or previously purchased credit.
If you want the number removed or account closed, check in-app settings or contact support for deletion procedures.
Will I get a refund?
General refund policy
Numero states that all sales of eSIMs, data packages, phone numbers and calling plans are final and non‑refundable, due to the digital nature of the products.
Data eSIM plans are single‑device and non‑refundable after activation.
Exceptions and remedies
- Refund or compensation may be considered only if the service cannot be activated due to technical issues caused by Numero itself.
- Numero does not offer refunds for unused account credit under its standard terms.
- If you believe the service was defective or misrepresented, you can pursue regulatory complaint routes (see consumer rights section).
- Sources: Terms & Conditions, Data eSIM info.
Numero eSIM plans and pricing
Available plan types
Common product types are data eSIM plans, virtual/local phone numbers, and credit/calling bundles sold via the app or app store.
Specific plan availability and currency may vary by platform and region.
Pricing notes
No EUR‑denominated data eSIM plans for Nigeria were found for Numero; App Store listings show number/credit bundles in euros.
Where pricing is not published or varies by region, the table below uses "Varies" for price entries.
| Plan type | Price | Notes |
|---|---|---|
| Data eSIM (Nigeria) | Varies | No EUR‑denominated Nigeria data plans found for Numero; availability may change. |
| Virtual / local phone numbers | Varies | Number and credit bundles appear in app listings; currency and price depend on purchase channel. |
| Calling / credit bundles | Varies | Purchased as in‑app credit or via app store; non‑refundable under standard terms. |
Your consumer rights in Nigeria
Relevant law and regulators
Under Nigerian consumer protection principles, digital services may be covered by the Federal Competition and Consumer Protection Act (FCCPA) 2019.
Telecom service issues can also be escalated to the Nigerian Communications Commission (NCC).
How these rights apply
- Even if a supplier’s terms say "no refunds", consumers may still be entitled to remedies if a service is defective, misrepresented or unusable.
- If Numero’s service fails to activate or is unduly unfair, you can file complaints with the NCC (ncc.gov.ng) or the FCCPC (fccpc.gov.ng).
- Document issues thoroughly to support disputes or regulatory complaints.
Customer experiences
Positive feedback
Many users report that the app is easy to use and provides reliable international connectivity, stable connections and transparent information.
Users also note responsive support in successful resolution cases.
Common complaints
- Complaints include service failures (unusable numbers, inability to call or receive), ignored refund or cancellation requests and continued charges after cancellation.
- Some users report lost balances, unexpected renewals, or slow customer support responses; individual outcomes vary.
- Source: Trustpilot.
Documentation checklist
What to collect
- Purchase receipt or order ID (screenshot or email confirmation).
- Screenshots of app settings showing automatic renewal toggles and subscription screens.
- Activation logs, error messages, and timestamps showing failed activations or service issues.
- Copies of all communication with Numero support (emails, chat transcripts).
How to format and store
- Keep files with clear filenames including dates (e.g., order_YYYYMMDD.png).
- Use a single folder or cloud storage for all evidence to simplify sharing with support or regulators.
Common mistakes
Cancellation timing errors
Users sometimes cancel only after a renewal has occurred and then expect an immediate refund; standard policy is that cancellation prevents future renewals but does not refund the current paid period.
Another mistake is turning off auto‑renewal in the app but not cancelling the subscription in the app store (or vice versa), which can leave recurring billing active.
Failing to document problems
Not saving purchase receipts, screenshots of failed activations or chat logs makes it hard to dispute charges or show regulators the problem.
Also, using the wrong account email or phone when contacting support can delay resolution - confirm the account details before raising a ticket.
Comparative recap
Quick summary
Numero eSIM offers convenient virtual numbers and data eSIMs, but its stated refund policy is strict and some users report support and refund issues.
Cancellation is available in‑app and via app stores; effectiveness depends on following the correct process for your purchase channel.
Feature comparison
| Feature | Numero eSIM | Typical alternatives |
|---|---|---|
| Ease of cancellation | Moderate - in‑app toggle + app store controls | Varies - some competitors centralise cancellation in their apps or platforms |
| Refund policy | Generally no refunds; exceptions for provider faults | Varies - some providers offer prorated refunds or troubleshooting credits |
| Best for | Users needing quick virtual numbers or single‑device data eSIMs | Users wanting flexible refunds or multi‑device eSIMs may prefer other providers |
After cancelling
Next steps
Confirm cancellation in the app and/or app store and keep screenshots showing the cancellation confirmation and effective date.
Monitor your payment method for any further charges and report unexpected debits immediately to your bank or payment provider.
Support and regulatory links
- Numero cancellation guide: Cancel automatic subscription
- Numero terms and refund policy: Terms & Conditions
- Data eSIM usage notes: Data eSIM info
- User reviews and reports: Trustpilot
- Nigerian regulators: NCC, FCCPC
Address
Headquarters
3 UR. Monte Hacho, Ceuta, 51003 ES
Notes
This address is the company location listed in public directories and company profiles; use in‑app support channels or official website links for operational support.
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